I paid a $deposit for the repair of my stove but this company refused to perform the repair and only refunded me $of the $deposit This relates to invoice # XXXXXXThe date of order was 10/13/ [redacted] told me over the phone that Airflow would not perform the work and she said they would return only $of the $depositThis is a breach of contractI was never told that the deposit was nonrefundable if Airflow refused to perform the work
A technician removed the incorrect part to my oven that was still in working condition, took it with him and did not repair my oven, still charged me
My Kenmore oven was making a loud cranking noise when turned on and was not heating properlyIt would work intermittently coming on and then turning off soon after and not coming back onThe problem was never that it was not turning on at allOn 01/08/2016, two technicians came to my home (one was ***, the other I do not have a name for)Immediately after arriving, the technician that was training with *** diagnosed my oven problem as being a failed igniter*** told me it was going to be $totalAfter telling him that I would just pay the $service call and replace it on my own, *** told me he would just charge $because the company charges more if I attempted to replace on my ownI agreed to the replacement and paid for it then since they had the partThe oven turned on after they replaced the igniter***
I paid a $deposit for the repair of my stove but this company refused to perform the repair and only refunded me $of the $deposit
This relates to invoice # XXXXXXThe date of order was 10/13/*** told me over the phone that Airflow would not perform the work and she said they would return only $of the $depositThis is a breach of contractI was never told that the deposit was nonrefundable if Airflow refused to perform the work
Technician cost an injure of my employee and broke our compressor of commercial freezer
Our door commercial freezer was working little bit too warm in our store (about degrees hotter than temperature)We gave airflow appliance a service call on July 25thThey sent a technician, *** to our storeAfter about mins, he called me and told me only the freon was low and just needed a simple cleaningThe estimate price was $Then he showed up on the 27th to do the repairAfter 2-hours, he called me and told me the compressor of our freezer was not workingWe just replaced the compressor less than a year ago, it was still brand newIt must be the technician who did something wrong and broke it when he was cleaning the unit*** (manager) called me and try to charge me another $to replace the compressor which they brokeShe told me it was just a coincidence that our compressor broke down when the technician was there After about mins on the phone, I was
I have never in my life have had such a horrible experience with a company, save yourself the headache and agony and DO NOT HIRE THIS COMPANYThey are hard to get a hold of , don't return calls, miss appointments, cant fix appliances and do nothing to resolve complaints just to name a fewI hired this company in November to fix my dishwasher and washing machineTo start they didn't even show up to my first appointment, they called hours later to ask if they could come now at 9pm (almost hours after my scheduled time) when I said no because I was already in bed he said I would have to call the office back and make a new appointmentWe finally got him to keep the appointment - he was able to fix the washing machine but the dishwasher was never fixedWe called him back several time with the same issue he was never able to give us a solution and would say he would call the company and call us back but never didI finally had enough and reached out to customer serviceThat was a whole other horrible experience - I had to track down the customer service manager multiple times over the course of a monthWhen I finally got a hold of her she apologized for dropping the ball and completely forgot about my complaintShe finally came to me with a resolution MONTHS after dealing with this horrible company only to give me a partial refund that was frankly a slap in the face
I paid a $deposit for the repair of my stove but this company refused to perform the repair and only refunded me $of the $deposit This relates to invoice # XXXXXXThe date of order was 10/13/ [redacted] told me over the phone that Airflow would not perform the work and she said they would return only $of the $depositThis is a breach of contractI was never told that the deposit was nonrefundable if Airflow refused to perform the work
A technician removed the incorrect part to my oven that was still in working condition, took it with him and did not repair my oven, still charged me
My Kenmore oven was making a loud cranking noise when turned on and was not heating properlyIt would work intermittently coming on and then turning off soon after and not coming back onThe problem was never that it was not turning on at allOn 01/08/2016, two technicians came to my home (one was ***, the other I do not have a name for)Immediately after arriving, the technician that was training with *** diagnosed my oven problem as being a failed igniter*** told me it was going to be $totalAfter telling him that I would just pay the $service call and replace it on my own, *** told me he would just charge $because the company charges more if I attempted to replace on my ownI agreed to the replacement and paid for it then since they had the partThe oven turned on after they replaced the igniter***
I paid a $deposit for the repair of my stove but this company refused to perform the repair and only refunded me $of the $deposit
This relates to invoice # XXXXXXThe date of order was 10/13/*** told me over the phone that Airflow would not perform the work and she said they would return only $of the $depositThis is a breach of contractI was never told that the deposit was nonrefundable if Airflow refused to perform the work
Technician cost an injure of my employee and broke our compressor of commercial freezer
Our door commercial freezer was working little bit too warm in our store (about degrees hotter than temperature)We gave airflow appliance a service call on July 25thThey sent a technician, *** to our storeAfter about mins, he called me and told me only the freon was low and just needed a simple cleaningThe estimate price was $Then he showed up on the 27th to do the repairAfter 2-hours, he called me and told me the compressor of our freezer was not workingWe just replaced the compressor less than a year ago, it was still brand newIt must be the technician who did something wrong and broke it when he was cleaning the unit*** (manager) called me and try to charge me another $to replace the compressor which they brokeShe told me it was just a coincidence that our compressor broke down when the technician was there After about mins on the phone, I was
I have never in my life have had such a horrible experience with a company, save yourself the headache and agony and DO NOT HIRE THIS COMPANYThey are hard to get a hold of , don't return calls, miss appointments, cant fix appliances and do nothing to resolve complaints just to name a fewI hired this company in November to fix my dishwasher and washing machineTo start they didn't even show up to my first appointment, they called hours later to ask if they could come now at 9pm (almost hours after my scheduled time) when I said no because I was already in bed he said I would have to call the office back and make a new appointmentWe finally got him to keep the appointment - he was able to fix the washing machine but the dishwasher was never fixedWe called him back several time with the same issue he was never able to give us a solution and would say he would call the company and call us back but never didI finally had enough and reached out to customer serviceThat was a whole other horrible experience - I had to track down the customer service manager multiple times over the course of a monthWhen I finally got a hold of her she apologized for dropping the ball and completely forgot about my complaintShe finally came to me with a resolution MONTHS after dealing with this horrible company only to give me a partial refund that was frankly a slap in the face