Watermark Ford Nissan of Madisonville

We are processing a full refund of $to the customer for the oil change and failed vehicle inspection.The employee that signed off on the checklist is being counseled on the importance of completing the job thoroughly and accurately, and the potential safety liability for failure to do so.? ? We would also like to meet with the customer to see how we can re-gain her confidence in our service department for future maintenance needs.We have reached out to her several times, but her work schedule has prevented us from being able to schedule the meeting to date.? ?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are processing a full refund of $to the customer for the oil change and failed vehicle inspection.The employee that signed off on the checklist is being counseled on the importance of completing the job thoroughly and accurately, and the potential safety liability for failure to do
so. We would also like to meet with the customer to see how we can re-gain her confidence in our service department for future maintenance needs.We have reached out to her several times, but her work schedule has prevented us from being able to schedule the meeting to date.