Watermelon Warehouse

Complainant purchased an item that was and still is clearly advertised as a sale itemIt was 50% OFF at the time of the purchase as part of a promotion in our online storeOur Return Policy which can be found in the order confirmation's email received by the complainant at the time of the purchase and also in our online store, clearly indicates that sale items are not returnable(See attached)Complainant claims that we have not responded to her emailsHowever, our costumer service department has no record of such emails Since the complainant alleges that the item was returned to our office address listed in our website, we have contacted her to get a tracking number so we can verify the status of this package and if received, unused and in the same state it was sent to the complainant, a refund will be issued as an exception to our Return Policy and solely as a pure act of good faith

As the head of the Legal Department of Watermelon Warehouse, it is unfortunate for us to receive a notification of this sortThe product purchased by the Complainant has been an extremely successful item that has surpassed all sales records for the last monthFor that reason, even our supplier's warehouse has ran out of inventoryHowever, in an incredible effort to keep our customers satisfied and to provide excellent customer service, we have shipped the complainant's order directly from the manufacturer who is located overseasAs matter of fact, the package is currently in transit in Chicago, IL on its way to Virginia and it should be delivered within hours according to the United States Postal Service's web portalIt can be tracked at: [redacted] Tracking Number [redacted] Furthermore, our sales representative, [redacted] ***, has been very attentive with the complainant and has responded every single email communicationMoreover, our CEO has sent messages directly by Paypal, providing the tracking number and explaining the situationIt should also be noted that this order was placed in July *, and it was processed in July **, Communications with the complainant started immediately after thatAs of today July **, 2017, only two weeks have passed and the order is currently on its way to be delivered within hours by the [redacted] We were sad to hear that the complainant expressed in one of the electronic communications with our sales representative that she will not accept the package only because it took too long to arriveAs a business we extended ourselves and shipped this order directly from the manufacturer, which dissipated any profit margin in the saleHowever, we ensured that the item was going to be deliveredFor that reason, we were unable to offer the complainant a refund while the item is on its way to be delivered within dayAdditionally, we offered the complainant the option, to receive it and them ship it back to us, so we can at least recover the product and re sell it, which she refused to doLastly, our shipping policy states that short shipments might occur and that we will notify our customers of this situation in the event they occurFAQ's, Terms of Service and Return Policy are also available onlineOnce again, it is unfortunate that one of our customers is not satisfied with the delivery time of this particular product and we'll reinforce our operational system in order to avoid this type of unexpected delays in the future

Complainant purchased an item that was and still is clearly advertised as a sale item. It was 50% OFF at the time of the purchase as part of a promotion in our online store. Our Return Policy which can be found in the order confirmation's email received by the complainant at the time of the purchase...

and also in our online store, clearly indicates that sale items are not returnable. (See attached)Complainant claims that we have not responded to her emails. However, our costumer service department has no record of such emails.  Since the complainant alleges that the item was returned to our office address listed in our website,  we have contacted her to get a tracking number so we can verify the status of this package and if received, unused and in the same state it was sent to the complainant, a refund will be issued as an exception to our Return Policy and solely as a pure act of good faith.

As the head of the Legal Department of Watermelon Warehouse, it is unfortunate for us to receive a notification of this sort. The product purchased by the Complainant has been an extremely successful item that has surpassed all sales records for the last month. For that reason, even our supplier's...

warehouse has ran out of inventory. However, in an incredible effort to keep our customers satisfied and to provide excellent customer service, we have shipped the complainant's order directly from the manufacturer who is located overseas. As matter of fact, the package is currently in transit in Chicago, IL on its way to Virginia and it should be delivered within 24 hours according to the United States Postal Service's web portal. It can be tracked at: [redacted]Tracking Number[redacted]
Furthermore, our sales representative, [redacted], has been very attentive with the complainant and has responded every single email communication. Moreover, our CEO has sent messages directly by Paypal, providing the tracking number and explaining the situation. It should also be noted that this order was placed in July *, 2017 and it was processed in July **, 2017. Communications with the complainant started immediately after that. As of today July **, 2017, only two weeks have passed and the order is currently on its way to be delivered within hours by the [redacted] We were sad to hear that the complainant expressed in one of the electronic communications with our sales representative that she will not accept the package only because it took too long to arrive. As a business we extended ourselves and shipped this order directly from the manufacturer, which dissipated any profit margin in the sale. However, we ensured that the item was going to be delivered. For that reason, we were unable to offer the complainant a refund while the item is on its way to be delivered within 1 day. Additionally, we offered the complainant the option, to receive it and them ship it back to us, so we can at least recover the product and re sell it, which she refused to do. Lastly, our shipping policy states that short shipments might occur and that we will notify our customers of this situation in the event they occur. FAQ's, Terms of Service and Return Policy are also available online. Once again, it is unfortunate that one of our customers is not satisfied with the delivery time of this particular product and we'll reinforce our operational system in order to avoid this type of unexpected delays in the future.