Waterproof Solutions Residential Services

First of all – for general information purposes, Mr. [redacted]’s business is flipping houses. While we understand Mr. [redacted]’s position, the original scope of work for the work to be accomplished was very clear on the original proposal for services. The client reviewed the recommendations, agreed to...

and signed the agreement/contract. Unfortunately, at the time of the original walkthrough inspection, it was not disclosed by Mr. [redacted] to WPS that other problem areas of the structure, not visited, allowed water to enter the basement. As a result, WPS did not address those other issues. WPS is very confident as to the quality and integrity of the work performed per the mutually agreed to scope of work of the contract.  Our guarantee covers the installation we specified and completed. WPS stands behind it without question.  It is unfortunate that Mr. [redacted] has experienced water infiltration into his basement in other areas that WPS did not address in the contract. After further investigation and inspection, it is obvious that attempted repairs made by another waterproofing contractor (Others) is causing the current problems.   WPS is willing to provide any information, guidance and even share resources with Mr. [redacted] to help expedite a solution for the other previously undisclosed problem areas. However, WPS refuses any responsibility for the performance of a waterproof system that was installed and designed by another company. Mr. [redacted]’s expectation that we will “chase” his problems until resolved is unrealistic. After Mr. [redacted] unloads this property, WPS would be on the hook. Any verbal statements by Mr. [redacted] or the WPS representative is a “He said, She said” argument. The signed contact is the agreement. In an effort to mediate the complaint, representatives of WPS have met with Mr. [redacted] to discuss the alternatives and potential remedies. WPS has scheduled a site re-visit to evaluate Mr. [redacted]’s basement’s water infiltration problems not originally disclosed or addressed by WPS. Any additional work will be negotiated and agreed to by Mr. [redacted] and WPS. Waterproof Solutions, LLC