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Waters Basement Services Reviews (1)

Good morning, Please see the attachments in response to Mr [redacted] letter, two proposal and service sheet Please contact Robert [redacted] at [redacted] with any questionsApril 4, 2016Good Morning ***,In response to Mr [redacted] complaint I have attached three documents the signed proposal, service sheet and a proposal for drain tile and drain eze to correct plugged drain tileI Bob [redacted] ' owner, of [redacted] Basement Services, Incat the request of Ms [redacted] contacted [redacted] Basement Services, IncJuly 20, for an estimate to have Egress window installedI Bob [redacted] on July 26, wrote a proposal to [redacted] I [redacted] (see attached 13915)On Aug 10, Ms [redacted] signed the contract, because of the clay soil changes were made to the original proposalPlease see Ms [redacted] initialed the changesWith the initial changes Ms [redacted] was informed because of heavy clay soil water could come up from the groundWe do not warrant against ground water unless we can direct the water into a homeowners drain tilePlease see the (attached proposal 17915) written on September 10, for the installation of new drain tile, drain eze, sump basin, new pump mold inhibitor, dura wall waterproofing panels and check valve; with options to change the proposal as Mr [redacted] and Ms [redacted] drain tilewas plugged and not accepting water properlyMr [redacted] and Ms [redacted] knew their drain tile was faulty that is why the proposal was writtenMr [redacted] and Ms [redacted] rejected the proposalOn October 19, Ms [redacted] called and spoke with Bob [redacted] , complaining about ground water getting in the bottom of the Egress Window (see attached services sheet)I reminded Ms [redacted] when we installed the Egress Well because of the heavy clay soil water could come up from the groundWe don't warrant against ground water infiltration in an Egress WellI did finish up my appointments that same day and drove to their homeMr [redacted] was not horne yet, Ms [redacted] was very rudeI told her I would wait for Mr [redacted] to arrive to discuss their concernsWhen Mr [redacted] arrived we proceeded to go down into the basementI Bob [redacted] saw that Mr [redacted] had started to replace his nonfunctioning drain tile himselfAs a company we can't warrant any work completed by someone elseMr [redacted] stated he knew how to install drain tile and planned to finish it himselfI again explained how to fix thedrainage issue and offered my proposal (see attached 17915) to complete the necessary repairsMr [redacted] and Ms [redacted] rejected my proposal, stating [redacted] would do it himselfI will make this note Ms [redacted] wanted the Egress Window and Mr [redacted] did not There was a lot of arguing among themselves during the projectI offered twice to fix their faulty drain tile (see attached proposal on September 10, and our services sheet onOctober 19, 2015)There has not been any contact with Mr [redacted] or Ms [redacted] from the date of October 19, until we received this customer concernMr [redacted] and Ms [redacted] drain tile was plugged and not accepting water properly We do not warrant against ground water unless we can direct the water into the homeowners drain tileI will restate [redacted] Basement Services, Inccannot warrant any work we have not completed ourselvesMy company stands behind our work and I take pride in my companyMr [redacted] and Ms [redacted] knew what was needed to correct their drainage issue and took it upon themselves to install their own drain tileI find it insulting to have someone file a complaint without any merit Any questions please contact me at [redacted] Sincerely, Roberts [redacted] , President [redacted] Basement Services, Inc

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