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Waters General Contractors Inc.

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Reviews Waters General Contractors Inc.

Waters General Contractors Inc. Reviews (16)

Good evening, I am very sorry that Mr*** is having negative issues with his vehicle. I would like to kindly request a day extension to provide my response. I had been out of town until earlier today taking care of a family situation. I will provide my response by COB
on Wed, January 18th, if that is acceptable with the Revdex.com. Thank you! *** ** ***

I would like to start by saying that I am sorry that *** *** felt that he was not treated properly. I can assure you that we are very careful in how we treat our customers which can be evidenced by our continued rating of A+ with the Revdex.com for several years now.We are part
of a Houston-based franchise that has been serving Texas for over years. Our processes and systems to include all advertising and media content have been created and polished over time to what they are today. The advertised fluid change special of $is for most cars, which are the ones that do not use synthetic fluid. For cars using synthetic fluid, there is additional cost involved, simply because the fluid is more expensive. Our advertising is careful to add in "most cars" as a caveat for that very reason.For customers that come to us for an advertised fluid change, an assumption has to be made that our fluid change process is applicable to a car that is functioning properly at the time. For cars that are not operating properly, the very last thing anyone would want to do is to introduce new fluid into the transmission. New fluid has high levels of detergent that can make a marginally-functioning car inoperable. All of the relevant issues involved in the fluid change process obviously cannot be printed onto a coupon. The customer has to understand that their vehicle must be in good operating condition.During the fluid change process, if it is discovered that there is an issue with the vehicle, then the process is halted and the customer is then notified of the issue that was found. If it is determined that there is an internal problem with the transmission, then the customer is notified that the only way to find the problem is to remove and look inside the transmission. That is simply the very basic truth of it. That is the way that all transmission shops operate and that is the way that A Plus has been doing it for over years now.Please remember to keep a little perspective here and realize that for all the time and effort we spent on *** *** vehicle, there was absolutely no charge whatsoever. He received a comprehensive inspection of his vehicle and it did not cost him anything. A lot of shops will charge up to $and more for such an inspection.Again, I will say that it is very unfortunate that *** *** feels this way. I wish the transmission repair process was easier and more fun, but it is simply not. We have always strived to make our customers happy and will continue to do so.If it would please *** ***, I would say that we are prepared to offer a free $fluid change for any vehicle that he brings us that uses regular transmission fluid. If it is synthetic, there would be an additional charge simply for the cost of the more expensive fluid.Thank you for your time. *** ** *** (cell)

I will start by saying that I am very sorry that this customer feels they have had a negative experience here. We have always prided ourselves on taking care of people as evidenced by a years-long history of an A+ rating with the Revdex.com for all that time.We do always attempt to provide a
week turnaround time but there are times that it does take longer for what is usually several reasons. We had entered into our busiest time of the year and it has crept over that at times. It's certainly not because we desire that.I looked at the original paperwork and it was noted that the speedometer was not working when the vehicle arrived. The issue with their particular vehicle is in the instrument cluster, which we do not even go near. For such problems that we fix, we go to *** *** at *** and *** for those.Regarding the oil dipstick, the technician does not remember a problem with the transmission stick. If she is referring to the engine oil dipstick, that is something that we never touch as we have no occasion or reason to.We have always owned up to any issues that we have ever caused and have always taken care of them, or we would not always have an A+ rating.I am willing to talk to her personally about these issues to see if there's anything that we might do to assist. We certainly do not want anyone left out there thinking that we do not care about them or their vehicle.Thank you,*** ** ***Owner

Complaint: ***
I am rejecting this response because:Though I would like to speak with the owner, I believe it would be just another deceit to silence me about what happened The fact that this altered paperwork was submitted to try and cover up their mistake or possibly purposeful damage is absurd There is a reason when I audited we made sure it was digital with a time stamp For these exact reasons So they cannot be altered Anytime my truck has a repair, I am quick to repair it since I need it back on the road The fact that entrusting this location with my truck was the biggest mistake I have made with my business I do not trust this company to do my repairs now and will just be keeping all of my receipts on work needed to fix the problems caused by your company I still have my regular mechanic ready to testify to the damage caused by your company
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This responsse does not address the root cause as there is no mention of new procedures to make consumers aware of the process, company policy and the potential for additional costs prior to disassembly of any part of their vehicle This will leave consumers feeling as if they have no choice other than to have their transmission removed and inspected after their vehicle has been partly disassembled, as happened to meI Recommend a clause be added to the initial paper work to make the consumer aware of this practice and the company's policy, otherwise the practice may be construed as a "bait and switch" tactic by the company by business savvy consumersAs far as the company being from Houston, I am originally from San Antonio and served yrs in the military and I feel an obligation to protect the local consumersA simple change to the company's $ad and addition of a statement to the initial paper work will adequately address this shortfall
Regards,
*** ***

Good day,I would like to start by saying that I certainly apologize to Mr*** for the fact that he is having an issue with his vehicle. We do take customer issues seriously, as evidenced by the fact that we have maintained a constant A+ rating with the Revdex.com for the last ten years.I also
certainly apologize that the starter bolts had backed out and had become an issue. Upon return here, we fixed that issue. There are times that such things happen, and all we can do as a company is to fix the issue and move forward. We endeavor to not ever allow such issues to come up but we are human after all and we do make mistakes. Regarding the rental vehicle, if Mr*** had not ever received $rental credit, then that should be coming to him. Subsequent rentals are not authorized for warranty work, as is the same with towing. We operate as part of a Texas-based franchise and our rules and regulations are spelled out for us.Mr*** is still within his warranty period for his vehicle at this time. I profusely apologize that there are still issues going on. In the transmission repair world, historically about 5-7% of vehicles will require a bit of further adjustment or tweaking after the initial repair. All I can say is that we would encourage him to bring the vehicle right back to us so we can move forward and get his vehicle back to 100%.I do understand the frustration and the stress. Vehicle repairs are not inexpensive, or fun, no matter what the outcome might happen to be. We as a company are standing by, ready to accommodate him immediately to get to the bottom of the issue he is having.Thank you

Good day,As I had said before in my initial response, we are here and ready to continue forward.  Mr. [redacted] has warranty with us and we are waiting for him to bring his vehicle back in.I am here most days and hours and I do not recall Mr. [redacted] calling,  In response, I will give my personal cell phone, which is [redacted].  He can call me at any time of day or night.Given that he is still within his warranty period, I will caution him that if another shop gets inside the transmission, then his warranty with us will be voided.  That is simply a corporate rule, as we are part of a Texas-based franchise that's been around for over 30 years.We are here right now, ready to work on his vehicle.  Please give me a call personally.Thank you. [redacted]Owner[redacted] (cell phone)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A plus transmission called yesterday stating they are willing to pay half of the cost to have an independent auto electrical technician that they normally use, to evaluate the reason for the hard shifting of the transmission on Wednesday January 25 . 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Thank you for your response, however: my position has changed. I will get back to that shortly. Back in March, I took my truck in and explained in detail what the transmission was doing. A rebuild was suggested and I agreed. I took the vehicle back in August and explained exactly what the transmission was doing (the same thing as in March). Another rebuild was needed. Fine, I let things take their course. The issue with the starter, I file under a service hiccup. What I can not file under a service hiccup, is the fact that the original issue (that I paid $2552.00 for) was never solved. I received a phone call on 9-25-17 and return the call that I received, and left a message @ 5:47 PM. I never heard back for the number I dialed. I then called the shop, 926-17 @ 12;50 PM, left a message and was never called back.I then called the shop, 9-26-17 @ 4:07 PM, left a message and was never called back.I then called the shop, 9-27-17 @ 8:36 AM, left a message and was never called back.I then called the shop, 9-27-17 @ 11:12 AM, left a message and was never called back.I then called the shop 9-27-17 @ 2:26 PM, left a message and was never called back.I then called the shop 9-28-17 @ 11:16 AM, left a message and was never called back, Please do not think I have that good of a memory. Those are the dates and times from the call logs on my phone. Every time I called, I was told the individual had just stepped out, or for two days in a row I was told the individual was at Dr’s appointment, I truly hope he is doing well. For I wish no harm to anyone. In the response I received for A + Transmission Specialist, they stated “ We as a company are standing by, ready to accommodate him immediately to get to the bottom of the issue he is having”. In my mind, that is a bunch of nonsense. I think the call logs should back my position. Furthermore; a statement was made using industry historical statistics. “ historically 5 – 7 % of vehicles will require a bit of further adjustment or tweaking after the initial repair”. My question following that statement is……………………………Is that after the first rebuild? The second rebuild?? The third rebuild??? No I am not looking for the answer, just making a point. Based on my experience with A + Transmission Specialist, Mind you, they might be the best in the industry, but in my world they failed on this one.  I have already set things in motion to get the transmission fixed at another location. A + Transmission Specialist had chosen to use statistics, so I will do the same. Statistically speaking, They had the vehicle three times (starter issue) without solving the original issue (and me spending $2552.00). Chances are I will have better luck elsewhere. I almost forgot, yes, my position has changed. Originally, I just wanted to get my monies worth. Now I am just looking to get my money back. In my mind, the phone call logs show that I tried to make contact with them, to no avail. Furthermore, the transmission is still showing the same symptoms. In my mind I have not gotten my monies worth. I have already advised the other location that will fix the transmission, that I must be present when the transmission pan is dropped. I will be taking photos of what is in the pan at that point and time.   Respectfully
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good day,It is unfortunate that this situation has gotten to this point and I am sorry that the outcome was not a desirable one.In the interest of keeping the peace and eliminating this situation altogether, I have instructed my General Manager, [redacted], to inform them that we are totally...

waiving all charges and there is no balance due.  I would rather it be this way than having any discord at all.Their van is ready to go and is ready to be picked up.The RDI charge of $389 is cleared out.  They owe us absolutely nothing.I hope this helps to ease the tension with this.Thank you.[redacted]

I will again start by saying that I am sorry that [redacted] feels that he was not being treated fairly.  We have always done our best to nurture and maintain good relationships with our customers for as long as we have been in business.  I believe this is very evident in how we fare in reviews and ratings within the industry.  If we were dishonest or misleading, as [redacted] infers, then we would have a long history of complaints against our company regarding such underhanded tactics.  We do not.  I have included [redacted] Bloching, our corporate Operations Manager, on this response.  [redacted] has been around since the company's inception in 1984.  The process that we follow today has been developed over time and is one that I have used since my involvement with A Plus starting in late 2007.Perhaps [redacted] can shine some light on this situation.Hopefully we can get this situation resolved.Thank you.

Complaint: [redacted]
I am rejecting this response because:
Good day sir, I am rejecting your response. As I stated before, my position has changed. I am no longer looking for your establishment to fix the problem.  Statistically speaking, the odds are in my favor to have the issue with the transmission fixed elsewhere. By getting it fixed elsewhere, I will not have to spend an additional $ 360.00 for a rental car like I did when I brought the vehicle in the second time for warranty work that did not fix the problem. The fix will take place in roughly 10 days. I have already instructed the technician. That I must be present when the pan is dropped. At that point and time, I will be taking photos of what is in the pan.  The bottom line is that the issue I have with your establishment, will not be solved on this site. The issue cannot be solved until the transmission is fixed.  It is at that time and place that I will pursue a small claims case. In an attempt recover some of my expenses. I simply did not do anything wrong. As I state in the first message (yes, I was upset then), “where does it end?” The only logical way that I see to end it, is to get it fixed and then be concerned about the fall out, if any. I truly wish you and yours as well as the individual that had the dr.s appointment for two days. A very healthy and prosperous life.
Regards,
[redacted]

I will start by saying I apologize to Mr. [redacted] for the negative experience.  We have always and will continue to ensure that at the end of the day our customers are all satisfied, as they have been.While in our care, his car was damaged.  Two days afterward, it was at a local body shop...

for repair.  The time that it spent there was determined by them and their work schedule.  The car had been back for close to a week before Mr. [redacted] came and looked at it the first time after the repair was done.  He was not satisfied.  We recommended he take it himself to the body shop to explain to them exactly what was unsatisfactory.  He did not want to do that so we took it back to them and explained what he was unhappy about.  The car was returned to us and we informed Mr. [redacted] that it was ready.  The car sat for days again before it was looked at by Mr. [redacted].  He was again unsatisfied with the paint repair.To get out of this loop, I recommend that Mr. [redacted] goes directly to the body shop and can then get it exactly to his satisfaction.  We will inform them of this and have already paid them over $1300 for the repair.  They need to make sure that it is correct for Mr. [redacted].As far as the shifter goes, Mr. [redacted] is still under warranty and just needs to return the vehicle so we can address that.  An adjustment is probably needed.  We were not aware of this except through the Revdex.com complain itself.I would like to let Mr. [redacted] know that he can just call us for these issues.  It would make it a little less cumbersome than going through the Revdex.com process.  We stand ready to assist in any way that we can.Thank you.

We At A+ Transmissions Will Be More Than Happy To Re-Install A 36 month 36k Mile Warranty. Which [redacted] Refused At Time Of Delivery Due To Him Saying He Never Wanted To Come Back Here Again. [redacted] Will Need To Come In And Get The Extended Warranty And Let Us Evaluate The Vehicle. If Everything...

Is Okay At That Time We Will Re-Instate His Warranty From Time Of Last Delivery. If [redacted] Has Any Other Questions He Can Call Us Directly. As We Have NEVER Refused Work Or Service To Him.

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