Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A plus transmission called yesterday stating they are willing to pay half of the cost to have an independent auto electrical technician that they normally use, to evaluate the reason for the hard shifting of the transmission on Wednesday January Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I will again start by saying that I am sorry that [redacted] feels that he was not being treated fairly We have always done our best to nurture and maintain good relationships with our customers for as long as we have been in business I believe this is very evident in how we fare in reviews and ratings within the industry If we were dishonest or misleading, as [redacted] infers, then we would have a long history of complaints against our company regarding such underhanded tactics We do not I have included [redacted] Bloching, our corporate Operations Manager, on this response [redacted] has been around since the company's inception in The process that we follow today has been developed over time and is one that I have used since my involvement with A Plus starting in late 2007.Perhaps [redacted] can shine some light on this situation.Hopefully we can get this situation resolved.Thank you
Complaint: [redacted] I am rejecting this response because: Thank you for your response, however: my position has changedI will get back to that shortlyBack in March, I took my truck in and explained in detail what the transmission was doingA rebuild was suggested and I agreedI took the vehicle back in August and explained exactly what the transmission was doing (the same thing as in March)Another rebuild was neededFine, I let things take their courseThe issue with the starter, I file under a service hiccupWhat I can not file under a service hiccup, is the fact that the original issue (that I paid $for) was never solvedI received a phone call on 9-25-and return the call that I received, and left a message @ 5:PMI never heard back for the number I dialedI then called the shop, 926-@ 12;PM, left a message and was never called back.I then called the shop, 9-26-@ 4:PM, left a message and was never called back.I then called the shop, 9-27-@ 8:AM, left a message and was never called back.I then called the shop, 9-27-@ 11:AM, left a message and was never called back.I then called the shop 9-27-@ 2:PM, left a message and was never called back.I then called the shop 9-28-@ 11:AM, left a message and was never called back, Please do not think I have that good of a memoryThose are the dates and times from the call logs on my phoneEvery time I called, I was told the individual had just stepped out, or for two days in a row I was told the individual was at Dr’s appointment, I truly hope he is doing wellFor I wish no harm to anyoneIn the response I received for A + Transmission Specialist, they stated “ We as a company are standing by, ready to accommodate him immediately to get to the bottom of the issue he is having”In my mind, that is a bunch of nonsenseI think the call logs should back my positionFurthermore; a statement was made using industry historical statistics“ historically – % of vehicles will require a bit of further adjustment or tweaking after the initial repair”My question following that statement is Is that after the first rebuild? The second rebuild?? The third rebuild??? No I am not looking for the answer, just making a pointBased on my experience with A + Transmission Specialist, Mind you, they might be the best in the industry, but in my world they failed on this one I have already set things in motion to get the transmission fixed at another locationA + Transmission Specialist had chosen to use statistics, so I will do the sameStatistically speaking, They had the vehicle three times (starter issue) without solving the original issue (and me spending $2552.00)Chances are I will have better luck elsewhereI almost forgot, yes, my position has changedOriginally, I just wanted to get my monies worthNow I am just looking to get my money backIn my mind, the phone call logs show that I tried to make contact with them, to no availFurthermore, the transmission is still showing the same symptomsIn my mind I have not gotten my monies worthI have already advised the other location that will fix the transmission, that I must be present when the transmission pan is droppedI will be taking photos of what is in the pan at that point and time Respectfully [redacted]
I will start by saying I apologize to Mr [redacted] for the negative experience We have always and will continue to ensure that at the end of the day our customers are all satisfied, as they have been.While in our care, his car was damaged Two days afterward, it was at a local body shop for repair The time that it spent there was determined by them and their work schedule The car had been back for close to a week before Mr [redacted] came and looked at it the first time after the repair was done He was not satisfied We recommended he take it himself to the body shop to explain to them exactly what was unsatisfactory He did not want to do that so we took it back to them and explained what he was unhappy about The car was returned to us and we informed Mr [redacted] that it was ready The car sat for days again before it was looked at by Mr [redacted] He was again unsatisfied with the paint repair.To get out of this loop, I recommend that Mr [redacted] goes directly to the body shop and can then get it exactly to his satisfaction We will inform them of this and have already paid them over $for the repair They need to make sure that it is correct for Mr [redacted] .As far as the shifter goes, Mr [redacted] is still under warranty and just needs to return the vehicle so we can address that An adjustment is probably needed We were not aware of this except through the Revdex.com complain itself.I would like to let Mr [redacted] know that he can just call us for these issues It would make it a little less cumbersome than going through the Revdex.com process We stand ready to assist in any way that we can.Thank you
Complaint: [redacted] I am rejecting this response because: Good day sir, I am rejecting your responseAs I stated before, my position has changedI am no longer looking for your establishment to fix the problem Statistically speaking, the odds are in my favor to have the issue with the transmission fixed elsewhereBy getting it fixed elsewhere, I will not have to spend an additional $ for a rental car like I did when I brought the vehicle in the second time for warranty work that did not fix the problemThe fix will take place in roughly daysI have already instructed the technicianThat I must be present when the pan is droppedAt that point and time, I will be taking photos of what is in the pan The bottom line is that the issue I have with your establishment, will not be solved on this siteThe issue cannot be solved until the transmission is fixed It is at that time and place that I will pursue a small claims caseIn an attempt recover some of my expensesI simply did not do anything wrongAs I state in the first message (yes, I was upset then), “where does it end?” The only logical way that I see to end it, is to get it fixed and then be concerned about the fall out, if anyI truly wish you and yours as well as the individual that had the dr.s appointment for two daysA very healthy and prosperous life Regards, *** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A plus transmission called yesterday stating they are willing to pay half of the cost to have an independent auto electrical technician that they normally use, to evaluate the reason for the hard shifting of the transmission on Wednesday January Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I will again start by saying that I am sorry that [redacted] feels that he was not being treated fairly We have always done our best to nurture and maintain good relationships with our customers for as long as we have been in business I believe this is very evident in how we fare in reviews and ratings within the industry If we were dishonest or misleading, as [redacted] infers, then we would have a long history of complaints against our company regarding such underhanded tactics We do not I have included [redacted] Bloching, our corporate Operations Manager, on this response [redacted] has been around since the company's inception in The process that we follow today has been developed over time and is one that I have used since my involvement with A Plus starting in late 2007.Perhaps [redacted] can shine some light on this situation.Hopefully we can get this situation resolved.Thank you
Complaint: [redacted] I am rejecting this response because: Thank you for your response, however: my position has changedI will get back to that shortlyBack in March, I took my truck in and explained in detail what the transmission was doingA rebuild was suggested and I agreedI took the vehicle back in August and explained exactly what the transmission was doing (the same thing as in March)Another rebuild was neededFine, I let things take their courseThe issue with the starter, I file under a service hiccupWhat I can not file under a service hiccup, is the fact that the original issue (that I paid $for) was never solvedI received a phone call on 9-25-and return the call that I received, and left a message @ 5:PMI never heard back for the number I dialedI then called the shop, 926-@ 12;PM, left a message and was never called back.I then called the shop, 9-26-@ 4:PM, left a message and was never called back.I then called the shop, 9-27-@ 8:AM, left a message and was never called back.I then called the shop, 9-27-@ 11:AM, left a message and was never called back.I then called the shop 9-27-@ 2:PM, left a message and was never called back.I then called the shop 9-28-@ 11:AM, left a message and was never called back, Please do not think I have that good of a memoryThose are the dates and times from the call logs on my phoneEvery time I called, I was told the individual had just stepped out, or for two days in a row I was told the individual was at Dr’s appointment, I truly hope he is doing wellFor I wish no harm to anyoneIn the response I received for A + Transmission Specialist, they stated “ We as a company are standing by, ready to accommodate him immediately to get to the bottom of the issue he is having”In my mind, that is a bunch of nonsenseI think the call logs should back my positionFurthermore; a statement was made using industry historical statistics“ historically – % of vehicles will require a bit of further adjustment or tweaking after the initial repair”My question following that statement is Is that after the first rebuild? The second rebuild?? The third rebuild??? No I am not looking for the answer, just making a pointBased on my experience with A + Transmission Specialist, Mind you, they might be the best in the industry, but in my world they failed on this one I have already set things in motion to get the transmission fixed at another locationA + Transmission Specialist had chosen to use statistics, so I will do the sameStatistically speaking, They had the vehicle three times (starter issue) without solving the original issue (and me spending $2552.00)Chances are I will have better luck elsewhereI almost forgot, yes, my position has changedOriginally, I just wanted to get my monies worthNow I am just looking to get my money backIn my mind, the phone call logs show that I tried to make contact with them, to no availFurthermore, the transmission is still showing the same symptomsIn my mind I have not gotten my monies worthI have already advised the other location that will fix the transmission, that I must be present when the transmission pan is droppedI will be taking photos of what is in the pan at that point and time Respectfully [redacted]
I will start by saying I apologize to Mr [redacted] for the negative experience We have always and will continue to ensure that at the end of the day our customers are all satisfied, as they have been.While in our care, his car was damaged Two days afterward, it was at a local body shop for repair The time that it spent there was determined by them and their work schedule The car had been back for close to a week before Mr [redacted] came and looked at it the first time after the repair was done He was not satisfied We recommended he take it himself to the body shop to explain to them exactly what was unsatisfactory He did not want to do that so we took it back to them and explained what he was unhappy about The car was returned to us and we informed Mr [redacted] that it was ready The car sat for days again before it was looked at by Mr [redacted] He was again unsatisfied with the paint repair.To get out of this loop, I recommend that Mr [redacted] goes directly to the body shop and can then get it exactly to his satisfaction We will inform them of this and have already paid them over $for the repair They need to make sure that it is correct for Mr [redacted] .As far as the shifter goes, Mr [redacted] is still under warranty and just needs to return the vehicle so we can address that An adjustment is probably needed We were not aware of this except through the Revdex.com complain itself.I would like to let Mr [redacted] know that he can just call us for these issues It would make it a little less cumbersome than going through the Revdex.com process We stand ready to assist in any way that we can.Thank you
Complaint: [redacted] I am rejecting this response because: Good day sir, I am rejecting your responseAs I stated before, my position has changedI am no longer looking for your establishment to fix the problem Statistically speaking, the odds are in my favor to have the issue with the transmission fixed elsewhereBy getting it fixed elsewhere, I will not have to spend an additional $ for a rental car like I did when I brought the vehicle in the second time for warranty work that did not fix the problemThe fix will take place in roughly daysI have already instructed the technicianThat I must be present when the pan is droppedAt that point and time, I will be taking photos of what is in the pan The bottom line is that the issue I have with your establishment, will not be solved on this siteThe issue cannot be solved until the transmission is fixed It is at that time and place that I will pursue a small claims caseIn an attempt recover some of my expensesI simply did not do anything wrongAs I state in the first message (yes, I was upset then), “where does it end?” The only logical way that I see to end it, is to get it fixed and then be concerned about the fall out, if anyI truly wish you and yours as well as the individual that had the dr.s appointment for two daysA very healthy and prosperous life Regards, *** [redacted]