Waterstone at Murrieta Apartments

Initial Business Response / [redacted] (1000, 10, 2015/07/15) */ On 05/28/a new resident in Apt Pcontacted the Waterstone Leasing office with concerns that she had a pest control issue in her new apartment homeThat same day Dewey Pest Control came to do an inspection and found that she had bed bugsThe resident had transferred into Pfrom apartment home Dwithin our communityTo be safe, I had Dewey Pest Control inspect her old unit as wellThere were no findings in her old unitThe prior Resident in Pwas [redacted] and Lindsey Shields, who had also just transferred to another unit on site, TOut of concern, I contacted the resident requesting to inspect their home and immediately sent Dewey Pest Control over to make sure they did not have a problemUpon arrival [redacted] told our Pest Control Technician that he had Bed Bugs prior to the Technician even inspectingafter inspecting Lindsey came into the office and did state that they were getting bit in P102, but never reported this to usEven after transferring to Tand still being bit, they did not report it to our officeWe immediately scheduled for treatment to be completed in both apartment homesThe first treatment was completed on 6/2/A follow up inspection and a second precautionary treatment was completed on 06/16/Both were completed by Dewey Pest ControlSince that time I have not received any complaints from either home, Por Tof any further issuesOn June 18, our Regional Manager, [redacted] spoke with Lindsey from Tas she had concerns about the cost associated with these treatments [redacted] informed [redacted] that our Company would pick up the bill for the treatments for both units, and that there would be no cost to herManagement cannot reimburse for any furniture

To Whom It May Concern,Our offices represent the legal interests of the owners and managers of Waterstone at Murrieta Apartments, located in the City of MurrietaOur services have been retained to contact you regarding [redacted] ***, a resident who sent in a letter of complaint regarding several issues related to her prior tenancy at the community.Ms [redacted] entered her lease agreement on or about February 4, 2017, and moved out from the premises on or about January 1, on or about February 20,2018, Ms [redacted] met with two management staff members, during which they reviewed pictures of the damaged carpet in question, and provided invoices for the carpet damageThese had also been previously mailed to her in her Security Deposit Accounting Statement (SODA)During the meeting, it was explained to Ms [redacted] that the carpet, which was new when she first took possession of the unit, needed to be replaced due to her cat urinating on it in several areas, along with several red stains that had appeared in the carpet during her occupancyIt was also explained to her that, due to the severity of the pet damage, the carpet had to be replacedAt the conclusion of this meeting, Ms [redacted] informed the staff members that she would be contacting an attorney.On or about February 21,2018, the community manager of Waterstone at Murrieta Apartments received an email from Ms***, informing her that she would be contacting your offices, and that her attorney wanted the photographs and invoices that had already been provided to her twice before, At the direction of this office, the community manager responded to this email, informing Ms [redacted] that, since she had retained the services of an attorney, her attorney needed to correspond with our office directly condensing any demands for further documentation and/or requests for informationIn response, Ms [redacted] retracted her statement regarding having retained an attorney, and conceited that she simply wanted the photographs and invoices for herselfAt the advisement of this office, the community manager informed her that they would not do so, as she had already received these documents several timesThis email correspondence is archived and can be provided upon requestOn or about February 23, 2018, Ms [redacted] entered the community's leasing office and paid her full balance.Please be advised that our client's management team has no records of any of the other tenancy-related issues/grievances listed in Ms***'s complaint to your offices, and that your subsequent letter is the first time such allegations have been brought to management's attentionAs such, it is our client's position that they could not be reasonably expected to rectify or otherwise take action against complaints they had not been made aware of during Ms***'s tenancy[redacted] , [redacted] *** [redacted] ***PartnerEMB/np

Dear Revdex.com, We are writing a second response regarding complaint ID *** with Waterstone Murrieta and *** ***Ms*** *** is stating in the most recent complaint that she was charged an additional $to cash the money orderWe apologize for the inconvenience, it seems proper protocol was not followed to cash the money order as there is no charge when you return original money order with original receiptBoth of which Ms*** was providedWe did offer to Deposit said money order and provide a refund through our office but that was denied by *** and partnerSunday, Our associate Victoria did follow up with MsGonzales to clarify and confirm that the money order was returned to ***’s partnerNo further contact has been made with Ms***Thank you Sincerely, *** ***- Assistant Manager Waterstone Murrieta Apartments

Dear Revdex.com, We are writing in regard to complaint ID *** with Waterstone Murrieta and *** ***On 10/01/2017, We received application from *** *** and *** ***The procedure with all applicants is to submit your application with the $application fee and
$Holding DepositOn 10/02/2017, applicants were denied and were contacted immediately to come to the leasing office to pick up the $holding DepositThe $Holding Deposit was returned to *** *** on 10/02/If applicants are having trouble cashing their original money order we are happy to deposit those funds into our account and issue a refund check for the $amountA process that takes 7- daysIf applicants choose to utilize this option we would need the original money order made out to Waterstone to deposit and start the refund processWe apologize for any misunderstandingSincerely, *** ***- Assistant Manager Waterstone Murrieta Apartments

This firm represents the legal interests of the owners and managers of Waterstone at Murrieta ApartmentsOur client has requested that we respond to your follcorrespondence dated March 7, regarding new information submitted by *** ***.As outlined in our previous response, our client mailed Ms*** invoices of all charges with her security deposit itemizationDuring a subsequent meeting on February 20,2018, Management reviewed the photographs of carpet damage in Ms***'s unit and again provided her a copy of the invoice from the carpet vendorThis invoice had the name and contact information for the carpet vendorA copy of this invoice can be provided upon request.It is our client's position that they have fully complied with California law with regard to Ms***'s security depositAll required documentation has been provided to Ms*** at this time.Very Truly Yours,***, *** * *** *** *** *** ** ***PartnerKDM/sp

I am rejecting this response because:
I am not sure as to what cat this complex is referring to but I did not have a cat while living in this unit. So cat urine, is completely out of the question! If the carpet was “replaced” I would like the name of the company who replaced it and a phone number since the carpet was replaced on MY dime? There was ONE red stain in one photo and o verified that was [redacted] so there were not multiple stains. This complex is taking advantage of people who can’t afford things and they will continue doing it until someone shows there true colors. The complaints were made to [redacted] and Elkie, but I am not shocked that there is no “record” of that. Something needs to change, this is not how an apartment complex should be ran!

To Whom It May Concern,Our offices represent the legal interests of the owners and managers of Waterstone at Murrieta Apartments, located in the City of Murrieta. Our services have been retained to contact you regarding [redacted], a resident who sent in a letter of complaint regarding several...

issues related to her prior tenancy at the community.Ms. [redacted] entered her lease agreement on or about February 4, 2017, and moved out from the premises on or about January 1, 2018. on or about February 20,2018, Ms. [redacted] met with two management staff members, during which they reviewed pictures of the damaged carpet in question, and provided invoices for the carpet damage. These had also been previously mailed to her in her Security Deposit Accounting Statement (SODA). During the meeting, it was explained to Ms. [redacted] that the carpet, which was new when she first took possession of the unit, needed to be replaced due to her cat urinating on it in several areas, along with several red stains that had appeared in the carpet during her occupancy. It was also explained to her that, due to the severity of the pet damage, the carpet had to be replaced. At the conclusion of this meeting, Ms. [redacted] informed the staff members that she would be contacting an attorney.On or about February 21,2018, the community manager of Waterstone at Murrieta Apartments received an email from Ms. [redacted], informing her that she would be contacting your offices, and that her attorney wanted the photographs and invoices that had already been provided to her twice before, At the direction of this office, the community manager responded to this email, informing Ms. [redacted] that, since she had retained the services of an attorney, her attorney needed to correspond with our office directly condensing any demands for further documentation and/or requests for information. In response, Ms. [redacted] retracted her statement regarding having retained an attorney, and conceited that she simply wanted the photographs and invoices for herself. At the advisement of this office, the community manager informed her that they would not do so, as she had already received these documents several times. This email correspondence is archived and can be provided upon request. On or about February 23, 2018, Ms. [redacted] entered the community's leasing office and paid her full balance.Please be advised that our client's management team has no records of any of the other tenancy-related issues/grievances listed in Ms. [redacted]'s complaint to your offices, and that your subsequent letter is the first time such allegations have been brought to management's attention. As such, it is our client's position that they could not be reasonably expected to rectify or otherwise take action against complaints they had not been made aware of during Ms. [redacted]'s tenancy.[redacted], [redacted]  [redacted]PartnerEMB/np

I am rejecting this response because:
I had to pay $18 to money order to get my money back and have to wait 20 business day to receive it. I received a very angry call from waterstone in regards to messaging the Revdex.com. The girl Victoria called to make sure I knew she knew I made this email. This business at this point is harassing and I would like all communication to stop. Thank you

Initial Business Response /* (1000, 10, 2015/07/15) */
On 05/28/2015 a new resident in Apt P102 contacted the Waterstone Leasing office with concerns that she had a pest control issue in her new apartment home. That same day Dewey Pest Control came to do an inspection and found that she had bed...

bugs. The resident had transferred into P102 from apartment home D204 within our community. To be safe, I had Dewey Pest Control inspect her old unit as well. There were no findings in her old unit. The prior Resident in P102 was [redacted] and Lindsey Shields, who had also just transferred to another unit on site, T209. Out of concern, I contacted the resident requesting to inspect their home and immediately sent Dewey Pest Control over to make sure they did not have a problem. Upon arrival [redacted] told our Pest Control Technician that he had Bed Bugs prior to the Technician even inspecting. after inspecting Lindsey came into the office and did state that they were getting bit in P102, but never reported this to us. Even after transferring to T209 and still being bit, they did not report it to our office. We immediately scheduled for treatment to be completed in both apartment homes. The first treatment was completed on 6/2/205. A follow up inspection and a second precautionary treatment was completed on 06/16/2015. Both were completed by Dewey Pest Control. Since that time I have not received any complaints from either home, P102 or T209 of any further issues. On June 18, 2015 our Regional Manager, [redacted] spoke with Lindsey from T209 as she had concerns about the cost associated with these treatments. [redacted] informed [redacted] that our Company would pick up the bill for the treatments for both units, and that there would be no cost to her. Management cannot reimburse for any furniture.