Complaint: [redacted] I am rejecting this response because:I am responding to Oticon last email MSIRENE H*** From Otticon is so wrong on the times these aids were returnedThree times I was without these aids for a month....the most recent was 6/14/16...also on 3/12/ and on a date in 2014...I Do feel she does not know what she is doing or talking about....Perhaps she should show my e-mails to the CEO OF OTICON Because she does not know anything about customer satisfaction....bottom line I feel these aids are defective.....Spending a total of in a matter of two and a half years for a product that keeps breaking is inexcusable...being without them for three months is also inexcusable.....I Am sure the majority of your business is from senior citizens and it is a shame you are ripping these people off with your defective products...You are trying to blame the people that sold me the product which I totally disagree....the blame is all on Oticon.....Pehaps the CEO Would get involved he can help to resolve this matter.....All I want at this point for these aids to be replaced with something that will give me no problems...As a member of A.A.R.PI will be contacting them about your defective products and how you do not help satisfy your consumers.....ALSO I have contacted [redacted] of channel [redacted] news ON YOUR SIDE....and waiting for a response from there......So I suggest Ms.H***j You should bump this up the corporate ladder before your bosses see there company on the evening news......Thank You[redacted] Regards, [redacted]
Thank you for your reply, but we must kindly disagree that your devices are defective We regret that you were without your instruments for any period of time, however as stated previously, our service reports show that your instruments were at our facility working days or less which is our standard repair/remake turn-around timeIf you believe there is a time difference discrepancy or you are still experiencing a problem with either device, please discuss this with your Hearing Care Professional We will be happy to work with your Provider to insure your devices meet specifications.Best Regards,Irene H***Manager, Customer Transactional ExcellenceOticon Inc
Complaint: [redacted] I am rejecting this response because:I am responding to Oticon last email MSIRENE H*** From Otticon is so wrong on the times these aids were returnedThree times I was without these aids for a month....the most recent was 6/14/16...also on 3/12/ and on a date in 2014...I Do feel she does not know what she is doing or talking about....Perhaps she should show my e-mails to the CEO OF OTICON Because she does not know anything about customer satisfaction....bottom line I feel these aids are defective.....Spending a total of in a matter of two and a half years for a product that keeps breaking is inexcusable...being without them for three months is also inexcusable.....I Am sure the majority of your business is from senior citizens and it is a shame you are ripping these people off with your defective products...You are trying to blame the people that sold me the product which I totally disagree....the blame is all on Oticon.....Pehaps the CEO Would get involved he can help to resolve this matter.....All I want at this point for these aids to be replaced with something that will give me no problems...As a member of A.A.R.PI will be contacting them about your defective products and how you do not help satisfy your consumers.....ALSO I have contacted [redacted] of channel [redacted] news ON YOUR SIDE....and waiting for a response from there......So I suggest Ms.H***j You should bump this up the corporate ladder before your bosses see there company on the evening news......Thank You[redacted] Regards, [redacted]
Thank you for your reply, but we must kindly disagree that your devices are defective We regret that you were without your instruments for any period of time, however as stated previously, our service reports show that your instruments were at our facility working days or less which is our standard repair/remake turn-around timeIf you believe there is a time difference discrepancy or you are still experiencing a problem with either device, please discuss this with your Hearing Care Professional We will be happy to work with your Provider to insure your devices meet specifications.Best Regards,Irene H***Manager, Customer Transactional ExcellenceOticon Inc