WAtlee Burpee & Company

This customer received a refund of $on June 13, and we have since processed another refund on June 23, in the amount of $as a refund checkIf you have any further questions Robin Fuller will be back in the office on July, Thank you, Shannon G [redacted] Senior Customer Service Rep

Dear [redacted] , Please accept my apologies for the problems you experienced on your recent order with Burpee (order # [redacted] ) We do value you as a customer and we strive to keep all of our customers fully satisfied with our products & services, and I apologize we failed in the live plant shipment that was sent to youUpon reviewing your account, it appears your refund was originally processed as a replacement order which was then cancelled in error However on 5/6/a correction was made and a refund was processed back to your [redacted] account for $for the product plus tax This amount should have posted back your payment method within 3-business days from that dateToday I have also issued a full shipping refund back to your [redacted] account for $ This refund will post back to your payment method within the next 3-business daysPlease accept my apologies again for the problems you encountered with this order, and for any inconvenience this situation has caused you Please contact me at [redacted] if you have any additional questions concerning this orderRegards, [redacted] Customer Service Manager W.Atlee Burpee & Co

From: [redacted] ***< [redacted] @***.com>Date: Thu, Sep 7, at 12:PMSubject: complaint # [redacted] To: "[email protected]" Burpee has given the 40% off and apologized for the issue and I am satisfied with the outcome