Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com In regards to Case #XXXXXXXX, we purchased a Hyundai Sonata from [redacted] as a used vehicle in August of 2006, we stocked in and sold this vehicle as used, which all of our customers paperword statedNever at any time did we infer that the vehicle was new, but because it was purchased from [redacted] it should have had the yr/100,mile new car warrrantyOn Thursday, September 10th, our service director contacted [redacted] regarding this vehicle and they have corrected their records to reflect the yr/100,warr on this vehicleWe have the customers vehicle and will put them in one of our loaner cars until their vehicle is fixedEverything should be taken care of to the customers satisfaction
My husband and I have purchased cars and referred this dealership to numerous peopleWe have always been treated well and never had any issues with service, staff or anything of that natureThe products (automobiles) are of excellent quality alsoWe will continue to do buisness and refer them to others
My experience with Family Hyundai was wonderfulFrank [redacted] was very helpful and knowledgeable on the vehicle that I purchasedHe was not pushy, he was very upfront on how much car I should purchase to stay within my budgetThank you Frank and Family Hyundai
Family Hyundai in Tinley Park is a great place to purchase your car! Skip helped me pick out exactly what I wanted and made everything very easyThis is my second car from Hyundai and I can't imagine going anywhere else
First used Family for service on my Sonata Service, service staff, dealer location were all very good and deserved a return visit when I was in the market for a new car purchase My wife and I went to Family a couple days ago and as soon as we entered we were immediately greeted by Ricardo He determined our reason for the visit and directed us to Mark They assisted us in looking at different models on the floor Both men were well versed in the vehicles, answered our questions, Ricardo helped us in the test drive of a model we selected Meanwhile, someone else inspected the Sonata we were considering as a trade in We had a comfortable and productive discussion on the trade in value, incentives and purchase price of a Sonata I required a specific Sonata Limited color and Mark determined that the vehicle I wanted was at another dealership so he arranged to have that car brought to Family for us The next day, we test drove the Limited with Ricardo, discussed our offer and desired monthly payment amounts Mark worked with us to come up with an agreement on all figures At no time did we feel pressured or rushed Both Mark and Ricardo along with others in the sales and finance staff made the entire process smooth and easy We were sad to leave our Sonata, we enjoyed all miles with it but that moved us to purchase our Sonata We plan to top mile on this car and return to Family
The purchase of a used vehicle from Family Hyundai was a very positive experience All questions and concerns were addressed immediately by a very professional and courteous staff Follow up communications after the sale has been exceptional
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com In response to this consumer complaint, we do not make it a habit to contact a customer everyday, several times a dayDue to a lack of communication in our Business Development Department, this customer was in fact contacted several times in one day, we have sent the consumer communication apolizing for the excessive number of phone calls and we have offered to pay for their next oil changeWe have asked that they contact our Internet Sales Manager [redacted] so that he can personally take care of thisWe hope that this will be satisfactory to the customer
I have been a very satisfied customer with Family Hyundai in Tinley Patk for the last years! Not only have I purchased multiple vehicles from this dealership, I have also completed all required vehicle maintenance and added features via the service department at Family Hyundai in TinleyThey possess a customer oriented customer service approach, knowledgeable staff, and go above and beyond to satisfy the customer
I had a very pleasant experience buying my car yesterday My salesman, Glenn [redacted] was the greatest, very easy going, wonderful to work with, answered all my questions, and made my nervousness dissipateHe also contacted me the next day to ask if I had further questions, and I know I can call him any timeI also felt the entire dealership was very friendly and I will recommend all my friends and family to come to Family Hyundai to buy their car This dealership aims to please their customers!! I love my new car!!!!
I purchased a used car from Family Hyundai in March The sales experience was great, Kristi is the best! I've had an issue or two with the car in the last few weeks & in spite of the fact that I purchased the car "as-is", they took care of the problems I am very impressed with the service I received & I will definitely be purchasing from Family Hyundai in the future!
Initial Business Response / [redacted] (1000, 9, 2015/01/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com We have removed the customer's address from our internal mailing lists and we have contacted our advertising company to do the sameThe customer should not receive any more mailings from Family HyundaiThere may be a small chance that the customer could be involved in a saturation mailing, which we have no control overWe apologize for any inconvience to the customer Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied that the business is saying that they have no control over their mailingsI would be very happy to close this case, if indeed the mailings stop, but we have been told about a dozen times that this and the mailings have continuedCan you please advise when the company has contacted their advertising company? Was this in response to this case? Or was this done months ago or when the request was initially madeI find it very troublesome that they are admitting to not having control over their advertising by a "saturation mailing"Please respondThank you
Initial Business Response / [redacted] (1000, 5, 2014/12/23) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com After thoroughly looking over the deal, the customer was never promised a warranty free of chargeThe customer was in the dealership on Saturday, December 20, and it was mutually agreed that we would reimburse the customer $for the cost of the warrantyThe check is being mailed to [redacted] which is where the customer financed their vehicleThe customer was satisfied with this resolution
Initial Business Response / [redacted] (1000, 5, 2014/06/16) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net On 1/14/14, the oil and drain plug were installed on the Hyundai SonataIf the oil drain plug was not installed or installed incorrectly, the oil warning light would have come on, and the engine would not have run for over miles with no oil in the vehicleWe check the oil level after every oil change, and if the oil drain plug was not installed the oil indicator would have had no reading at that time After reviewing the customers service history, we discovered that the 75,and 90,mile recommended services were not completed at Family Hyundai as customer stated Also on the service visit dated 10/23/13, on r.o#XXXXXX, with a mileage reading of 98,536, the customer was advised of an oil pan leak, which she declined along with several other recommended repairs Due to the fact that the customer did not have the car towed here in March (it was towed to another facility which had done the majority of her repairs in the past), it is impossible for us to determine what the cause of the engine failure wasThere was no way the vehicle could have been driven from January to March without a drain plug Business Response / [redacted] (4000, 15, 2014/08/01) */ As we stated in original response,on 1/14/14, the oil and drain plug were installed on the Hyundai SonataIf the oil drain plug was not installed or installed incorrectly, the oil warning light would have come on, and the engine would not have run for over miles with no oil in the vehicleWe check the oil level after every oil change, and if the oil drain plug was not installed the oil indicator would have had no reading at that time After reviewing the customers service history, we discovered that the 75,and 90,mile recommended services were not completed at Family Hyundai as customer stated Also on the service visit dated 10/23/13, on r.o# [redacted] , with a mileage reading of 98,536, the customer was advised of an oil pan leak, which she declined along with several other recommended repairs Due to the fact that the customer did not have the car towed here in March (it was towed to another facility which had done the majority of her repairs in the past), it is impossible for us to determine what the cause of the engine failure wasThere was no way the vehicle could have been driven from January to March without a drain plug, therefore we can not replace the customers engine or accept any responsibility for this claim
We visited Family Hyundai this month to get my Mom a used car We never expected to be treated so well and have people actually take the time to hear what we had to say Every single person we spoke to at this dealership was attentive, courteous, and genuinely caring overall Our experience was so great, we are telling all of our friends to visit
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com In regards to Case #XXXXXXXX, we purchased a Hyundai Sonata from [redacted] as a used vehicle in August of 2006, we stocked in and sold this vehicle as used, which all of our customers paperword statedNever at any time did we infer that the vehicle was new, but because it was purchased from [redacted] it should have had the yr/100,mile new car warrrantyOn Thursday, September 10th, our service director contacted [redacted] regarding this vehicle and they have corrected their records to reflect the yr/100,warr on this vehicleWe have the customers vehicle and will put them in one of our loaner cars until their vehicle is fixedEverything should be taken care of to the customers satisfaction
My husband and I have purchased cars and referred this dealership to numerous peopleWe have always been treated well and never had any issues with service, staff or anything of that natureThe products (automobiles) are of excellent quality alsoWe will continue to do buisness and refer them to others
Rich [redacted] was an amazing salesman He did everything to ensure I was comfortable with the price and got in the exact car I wanted!
My experience with Family Hyundai was wonderfulFrank [redacted] was very helpful and knowledgeable on the vehicle that I purchasedHe was not pushy, he was very upfront on how much car I should purchase to stay within my budgetThank you Frank and Family Hyundai
Nothing but great things to say about Family HyundaiEveryone there made my car buying experience a great one
Family Hyundai in Tinley Park is a great place to purchase your car! Skip helped me pick out exactly what I wanted and made everything very easyThis is my second car from Hyundai and I can't imagine going anywhere else
First used Family for service on my Sonata Service, service staff, dealer location were all very good and deserved a return visit when I was in the market for a new car purchase My wife and I went to Family a couple days ago and as soon as we entered we were immediately greeted by Ricardo He determined our reason for the visit and directed us to Mark They assisted us in looking at different models on the floor Both men were well versed in the vehicles, answered our questions, Ricardo helped us in the test drive of a model we selected Meanwhile, someone else inspected the Sonata we were considering as a trade in We had a comfortable and productive discussion on the trade in value, incentives and purchase price of a Sonata I required a specific Sonata Limited color and Mark determined that the vehicle I wanted was at another dealership so he arranged to have that car brought to Family for us The next day, we test drove the Limited with Ricardo, discussed our offer and desired monthly payment amounts Mark worked with us to come up with an agreement on all figures At no time did we feel pressured or rushed Both Mark and Ricardo along with others in the sales and finance staff made the entire process smooth and easy We were sad to leave our Sonata, we enjoyed all miles with it but that moved us to purchase our Sonata We plan to top mile on this car and return to Family
My experiencie whit hyundai was good The sale person was profecional and friendly I really recommend
The purchase of a used vehicle from Family Hyundai was a very positive experience All questions and concerns were addressed immediately by a very professional and courteous staff Follow up communications after the sale has been exceptional
Without any pressure at all, Dennis patiently assisted me in getting a car that I love and a payment plan that I can handle
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com In response to this consumer complaint, we do not make it a habit to contact a customer everyday, several times a dayDue to a lack of communication in our Business Development Department, this customer was in fact contacted several times in one day, we have sent the consumer communication apolizing for the excessive number of phone calls and we have offered to pay for their next oil changeWe have asked that they contact our Internet Sales Manager [redacted] so that he can personally take care of thisWe hope that this will be satisfactory to the customer
I have been a very satisfied customer with Family Hyundai in Tinley Patk for the last years! Not only have I purchased multiple vehicles from this dealership, I have also completed all required vehicle maintenance and added features via the service department at Family Hyundai in TinleyThey possess a customer oriented customer service approach, knowledgeable staff, and go above and beyond to satisfy the customer
I had a very pleasant experience buying my car yesterday My salesman, Glenn [redacted] was the greatest, very easy going, wonderful to work with, answered all my questions, and made my nervousness dissipateHe also contacted me the next day to ask if I had further questions, and I know I can call him any timeI also felt the entire dealership was very friendly and I will recommend all my friends and family to come to Family Hyundai to buy their car This dealership aims to please their customers!! I love my new car!!!!
I had a very god experience being at family hyundai and would definetely reccomend it to other friends and family
I purchased a used car from Family Hyundai in March The sales experience was great, Kristi is the best! I've had an issue or two with the car in the last few weeks & in spite of the fact that I purchased the car "as-is", they took care of the problems I am very impressed with the service I received & I will definitely be purchasing from Family Hyundai in the future!
Initial Business Response / [redacted] (1000, 9, 2015/01/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com We have removed the customer's address from our internal mailing lists and we have contacted our advertising company to do the sameThe customer should not receive any more mailings from Family HyundaiThere may be a small chance that the customer could be involved in a saturation mailing, which we have no control overWe apologize for any inconvience to the customer Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied that the business is saying that they have no control over their mailingsI would be very happy to close this case, if indeed the mailings stop, but we have been told about a dozen times that this and the mailings have continuedCan you please advise when the company has contacted their advertising company? Was this in response to this case? Or was this done months ago or when the request was initially madeI find it very troublesome that they are admitting to not having control over their advertising by a "saturation mailing"Please respondThank you
Initial Business Response / [redacted] (1000, 5, 2014/12/23) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com After thoroughly looking over the deal, the customer was never promised a warranty free of chargeThe customer was in the dealership on Saturday, December 20, and it was mutually agreed that we would reimburse the customer $for the cost of the warrantyThe check is being mailed to [redacted] which is where the customer financed their vehicleThe customer was satisfied with this resolution
Initial Business Response / [redacted] (1000, 5, 2014/06/16) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net On 1/14/14, the oil and drain plug were installed on the Hyundai SonataIf the oil drain plug was not installed or installed incorrectly, the oil warning light would have come on, and the engine would not have run for over miles with no oil in the vehicleWe check the oil level after every oil change, and if the oil drain plug was not installed the oil indicator would have had no reading at that time After reviewing the customers service history, we discovered that the 75,and 90,mile recommended services were not completed at Family Hyundai as customer stated Also on the service visit dated 10/23/13, on r.o#XXXXXX, with a mileage reading of 98,536, the customer was advised of an oil pan leak, which she declined along with several other recommended repairs Due to the fact that the customer did not have the car towed here in March (it was towed to another facility which had done the majority of her repairs in the past), it is impossible for us to determine what the cause of the engine failure wasThere was no way the vehicle could have been driven from January to March without a drain plug Business Response / [redacted] (4000, 15, 2014/08/01) */ As we stated in original response,on 1/14/14, the oil and drain plug were installed on the Hyundai SonataIf the oil drain plug was not installed or installed incorrectly, the oil warning light would have come on, and the engine would not have run for over miles with no oil in the vehicleWe check the oil level after every oil change, and if the oil drain plug was not installed the oil indicator would have had no reading at that time After reviewing the customers service history, we discovered that the 75,and 90,mile recommended services were not completed at Family Hyundai as customer stated Also on the service visit dated 10/23/13, on r.o# [redacted] , with a mileage reading of 98,536, the customer was advised of an oil pan leak, which she declined along with several other recommended repairs Due to the fact that the customer did not have the car towed here in March (it was towed to another facility which had done the majority of her repairs in the past), it is impossible for us to determine what the cause of the engine failure wasThere was no way the vehicle could have been driven from January to March without a drain plug, therefore we can not replace the customers engine or accept any responsibility for this claim
Great people to deal with, both sales and service
We visited Family Hyundai this month to get my Mom a used car We never expected to be treated so well and have people actually take the time to hear what we had to say Every single person we spoke to at this dealership was attentive, courteous, and genuinely caring overall Our experience was so great, we are telling all of our friends to visit