Sign in

Watson Rooter

Sharing is caring! Have something to share about Watson Rooter? Use RevDex to write a review
Reviews Watson Rooter

Watson Rooter Reviews (2)

I have had Watson Rooter to clean my main line to the street on two occasions. The first time they came out (a few years back), I had had a plugged up line from my kitchen to the basement resulting in an overflow of my basement toilet. The person who came out spent a great deal of time clearing several lines in the home prior to cleaning out the main line. He provided a great deal of information as to what he was doing and I really felt that I was in the hands of a professional. The second, more recent experience involved cleaning out the main line (as I live in a forested area) and again the person was a total professional. I guess my only thought is that it would be nice if they would give you a courtesy call before they show up. All in all, I would go with Watson Rooter as I know them to be honest and complete professionals

Watson Rooter treated me dishonestly and the owner even hung the phone up on me! I specifically request that I be called when the tech arrived at my home so we were clear on my instructions to clean my main trunk of any roots. They didn't call me and told me it was a miscommunication, even though I had called twice to be sure they had my cell while I was gone to lunch. When I called after lunch to see if the tech had been there yet, they told me he had been and gone. When I asked what the results were I was told to call back the next day and talk with the owner. I talked with the owner and he told me the tech had cleaned the main trunk out to the street and found nothing. I asked no roots or anything? I asked if he went thru the main cap in the garage and he said, he must have because I would have been charged $39.00 more if the toilet was removed. I continued to have the same problem so I called back the following day again and they sent the tech out. I asked if I would be charged for him to return and I was told they would work with me. When I finally talked with the tech he confirmed that the main trunk had not been done. He told me he used a six ft. snake to clean the blocked toilet again like he did the first time. When I told him that I wanted my main trunk cleared he told me my problem was solved and refused to do what I had requested to be done. I then called the owner and he told me the same thing and asked how I was going to pay with MasterCard or Visa and still want to charge me the $120.00 that was quoted to me to clean out the main trunk of any roots. I refused to pay the $120.00 because the service I called and request to have done was not done. Instead of having the tech clean the line out like I had asked to be done, they put a six foot snake down the toilet and then he told me he was throwing toilet paper down there like a three year old and it is flushing again. They don't listen to the customer or care if the customer is satisfied with the job! Like I explained to them my initial request to have my main trunk cleared and it was not done! They want me to hand over $120.00 for the service of snaking a toilet instead of what I requested to have done. If I would have been called in the first place, this could have all been avoided. Or if the owner would man up and admit they made a mistake and do what I asked to be done, I would gladly pay them. Poor management, dishonest and rude!

Check fields!

Write a review of Watson Rooter

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Watson Rooter Rating

Overall satisfaction rating

Address: 2239 Commercial Blvd, Colorado Springs, Colorado, United States, 80906

Phone:

Show more...

Web:

This website was reported to be associated with Watson Rooter.



Add contact information for Watson Rooter

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated