Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: Ferrato HVAC <[email protected]>Date: Mon, Sep 19, 2016 at 1:28 PMSubject: FW: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #
[redacted].To: "[email protected]" <[email protected]>
Dear Revdex.com,
We would like to...
resolve complaint #[redacted].
This is our resolution. Please approve this response so I can get this complaint resolved:
Mr. [redacted],
We received your complaint filed on the Revdex.com website. We’re sorry that you do not agree with our pricing structure for emergency service. We dispatched one of our highly trained technicians to respond to your emergency call on a holiday weekend in late May. Our emergency / after-hours pricing is obviously higher than our normal business hours pricing.
You spoke to several different people at our office regarding this complaint. Certain managers are not always in the office or immediately available to take every telephone call, as I’m sure you can understand. We did, however, return your calls as quickly as we could but often had to leave messages on your voicemail. We did offer a partial refund along with complimentary tune-ups, but never heard back from you that you agreed to our resolution to your complaint.
We would like to offer you a refund of $170.50 as you requested to resolve this complaint. Please confirm that you approve of this resolution. Once we get your approval, we will send a refund check to your home address.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: Ferrato HVAC <[email protected]>Date: Mon, Sep 19, 2016 at 1:28 PMSubject: FW: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #
[redacted].To: "[email protected]" <[email protected]>
Dear Revdex.com,
We would like to...
resolve complaint #[redacted].
This is our resolution. Please approve this response so I can get this complaint resolved:
Mr. [redacted],
We received your complaint filed on the Revdex.com website. We’re sorry that you do not agree with our pricing structure for emergency service. We dispatched one of our highly trained technicians to respond to your emergency call on a holiday weekend in late May. Our emergency / after-hours pricing is obviously higher than our normal business hours pricing.
You spoke to several different people at our office regarding this complaint. Certain managers are not always in the office or immediately available to take every telephone call, as I’m sure you can understand. We did, however, return your calls as quickly as we could but often had to leave messages on your voicemail. We did offer a partial refund along with complimentary tune-ups, but never heard back from you that you agreed to our resolution to your complaint.
We would like to offer you a refund of $170.50 as you requested to resolve this complaint. Please confirm that you approve of this resolution. Once we get your approval, we will send a refund check to your home address.
Thank you,
Ferrato’s Heating & Cooling, LLC
Wendy P[redacted]
Office Manager
Ferrato’s Heating & Cooling
9000 Osborne Drive
Mentor, OH 44060
440.944.7555