Watson's

First we would like to thank you for doing business with us and apologize for the delay in delivery/insallation of your swimming pool We have assigned the installation of your swimming pool to one of our installers and he will be contcting you today to schedule installation next week I have left you a voice mail message and my cell phone number in case you have any questions or need any assitance Thank you, [redacted] ***Business Manager

We apologize for the issues Mr [redacted] has experienced with the chair back falling back It appears [redacted] was out in May and ordered a replacement shock that was needed for the repair We show the call closed out and because it was closed by mistake it was not printing on an open report for service We do have the shocks in stock and will get our furniture repair technician our S [redacted] asap to get this resolved Thanks [redacted]

[redacted] On Nov25, M [redacted] purchased a R [redacted] Sectional from our [redacted] , In locationWe delivered the sectional on Nov29, and at that time MrHorton made no notation nor did he mention to our delivery team of any scratches or damage to his floor [redacted] did not contact us for approximately days later! He contacted our Sales Manager at the [redacted] location stating we scratched his floor when we delivered his furnitureOur Sales Manager stated we cannot be responsible for damage to your floor days laterIf we scratched your floor this should have been reported to us immediatelyWe feel we have no responsibilities for any damage to [redacted] floor due to the extended time frameWe also do not know if this furniture has been moved, or rearranged in the room by [redacted] or someone else We have conducted an interview with the lead driver and he confirmed that the customer was happy and never mentioned any damageThe warehouse manager and driver also indicated there was other construction being conducted in the home at the time of delivery

First of all we appreciate your business and we understand your dissatisfaction with your new spa and our service. We want to update you on the steps being taken to rectify this situation. Our store owner has contacted the manufacturer and we agree with you that the spa needs to be... replaced. We are filing the necessary paperwork with the manufacturer to resolve the issue. Irregardless, Watson's is ordering a new spa for you today. Once the new spa arrives we will make arrangments with you to have the new spa delviered and the existing one removed.Thank you, [redacted] ***Store Owner

We are working directly with the customer to resolve this matter in a timely manner

There is a service ticket in our system for *** *** to fix the chair. He will call within the next hours to get this scheduled with Mr***. The Warranty on the gas shock from the manufacture Man Wah is one year from date of purchase. This unit was bought in December of so it's technically out of warranty but Watson's is going to fix at no-charge to the customer. This is an easy fix so steve shouldn't be there more than hour. With this being out of warranty on the gas shock we wouldn't refund the money on the set but fix it. Again I apologize for Mr*** not being called back that is on our end the ticket was closed out like the job was completed so it wasn't showing up on a service report as a job that needed to be done. Thanks*** ***

We are picking this pool up and refunding the customer

** *** ** *** *** On Nov25, M** *** purchased a R*** Sectional from our ***, In locationWe delivered the sectional on Nov29, and at that time MrHorton made no notation nor did he mention to our delivery team of any scratches or damage to his floor
*** *** did not contact us for approximately days later! He contacted our Sales Manager at the *** location stating we scratched his floor when we delivered his furnitureOur Sales Manager stated we cannot be responsible for damage to your floor days laterIf we scratched your floor this should have been reported to us immediatelyWe feel we have no responsibilities for any damage to *** *** floor due to the extended time frameWe also do not know if this furniture has been moved, or rearranged in the room by *** *** or someone else We have conducted an interview with the lead driver and he confirmed that the customer was happy and never mentioned any damageThe warehouse manager and driver also indicated there was other construction being conducted in the home at the time of delivery

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** ***
*** *** *** *** *** *** **
*** ** *** I have communicated directly with Mrs*** on 7/21/ Per my conversation with Mrs*** I informed her that I had talked with the installer and the installer will be contacting her today 7/21/and
will be installing her pool on Monday 7/25/or Tuesday 7/26/weather permittingIf the pool for any reason does not get installed the week of 7/25/at Mrs***’s discretion she will be able to return the pool for a full refundPer Mrs*** this was an acceptable response and outcome *** *** Service Manager Watsons of Louisville *** ***
***

After speaking with *** ***, our customer, we have agreed to give him a full refund on the sofa and loveseat purchased in May 2014. Unfortunately, there was a long delay in getting the proper parts to repair the furniture purchased and we are sorry for the delay and
lack of communication with our customer. We do appreciate everyone that shops with Watson's and sincerely hope the *** family will give us another opportunity when it comes to shopping for their home leisure products.Thank you,*** ***Business Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The service was completed yesterdayWhile I am satisfied with the results it is disappointing that it took this long and this many steps.
Regards,
*** ***

First, we would like to thank you for doing business with Watson's and apologize for the delay and lack of communication. As we discussed on the phone, we are mailing you a $gift card in order for you to purchase items needed for your poolAs we also discussed, your installer will be
contacting you today in order to get the site survey and installation scheduledYou have my cell phone number and if you have any questions or concerns, please do not hesitate to contact me. Thank you,*** ***Business Manager

First we would like to thank you for doing business with us and apologize for the delay in delivery/insallation of your swimming pool. We have assigned the installation of your swimming pool to one of our installers and he will be contcting you today to schedule installation next
week. I have left you a voice mail message and my cell phone number in case you have any questions or need any assitance Thank you,*** ***Business Manager

First of all we appreciate your business and we understand your dissatisfaction with your new spa and our service. We want to update you on the steps being taken to rectify this situation. Our store owner has contacted the manufacturer and we agree with you that the spa needs to be
replaced. We are filing the necessary paperwork with the manufacturer to resolve the issue. Irregardless, Watson's is ordering a new spa for you todayOnce the new spa arrives we will make arrangments with you to have the new spa delviered and the existing one removed.Thank you,*** ***Store Owner

We apologize for any inconvenience we have may have caused with the purchase of the liner for your swimming poolWe appreciate your business and would like to see if we can keep you a happy Watson's customerAs long as the liner is in the original box then we will absolutely give you a full
refund. We hope this eliminates any confusion on our part and resolves your matter

We apologize for the issues Mr*** has experienced with the chair back falling back. It appears *** *** was out in May and ordered
a replacement shock that was needed for the repair. We show the call closed out and because it was closed
by mistake it was
not printing on an open report for service. We do have
the shocks in stock and will get our furniture repair technician our S*** *** asap to get this resolved.
Thanks
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***