Watson's

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The service was completed yesterday. While I am satisfied with the results it is disappointing that it took this long and this many steps. 
Regards,
[redacted]

We apologize for the issues Mr. [redacted] has experienced with the chair back falling back.  It appears [redacted] was out in May and ordered
a replacement shock that was needed for the repair.  We show the call closed out and because it was closed
by mistake it was...

not printing on an open report for service.  We do have
the shocks in stock and will get our furniture repair technician our S[redacted] asap to get this resolved. 
 Thanks
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

[redacted]   On Nov. 25, 2016 M[redacted] purchased a R[redacted] Sectional from our [redacted], In location. We delivered the sectional on Nov. 29, 2016 and at that time Mr. Horton made no notation nor did he mention to our delivery team of any scratches or damage to his floor. ...

[redacted] did not contact us for approximately 30 days later! He contacted our Sales Manager at the [redacted] location stating we scratched his floor when we delivered his furniture. Our Sales Manager stated we cannot be responsible for damage to your floor 30 days later. If we scratched your floor this should have been reported to us immediately. We feel we have no responsibilities for any damage to [redacted] floor due to the extended time frame. We also do not know if this furniture has been moved, or rearranged in the room by [redacted] or someone else.  We have conducted an interview with the lead driver and he confirmed that the customer was happy and never mentioned any damage. The warehouse manager and driver also indicated there was other construction being conducted in the home at the time of delivery.

First we would like to thank you for doing business with us and apologize for the delay in delivery/insallation of your swimming pool.  We have assigned the installation of your swimming pool to one of our installers and he will be contcting you today to schedule installation next...

week.  I have left you a voice mail message and my cell phone number in case you have any questions or need any assitance.  Thank you,[redacted]Business Manager

We are picking this pool up and refunding the customer.

We are working directly with the customer to resolve this matter in a timely manner.

First of all we appreciate your business and we understand your dissatisfaction with your new spa and our service.  We want to update you on the steps being taken to rectify this situation.  Our store owner has contacted the manufacturer and we agree with you that the spa needs to be...

replaced.  We are filing the necessary paperwork with the manufacturer to resolve the issue.  Irregardless, Watson's is ordering a new spa for you today. Once the new spa arrives we will make arrangments with you to have the new spa delviered and the existing one removed.Thank you,[redacted]Store Owner

After speaking with [redacted], our customer, we have agreed to give him a full refund on the sofa and loveseat purchased in May 2014.  Unfortunately, there was a long delay in getting the proper parts to repair the furniture purchased and we are sorry for the delay and...

lack of communication with our customer.  We do appreciate everyone that shops with Watson's and sincerely hope the [redacted] family will give us another opportunity when it comes to shopping for their home leisure products.Thank you,[redacted]Business Manager