Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Dear Mr [redacted] , We are in receipt of your e-mail that you sent to [redacted] dated 5/27/ The product photos you included confirm that the product is a Watts water heater connectorPlease be aware that this particular product is currently covered by a class action settlement which was recently approved by the court Please direct your claim to [redacted] The claims administrator will be responsible for processing your claimThank you Sincerely, [redacted] Watts Customer Service Director
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The following email was sent to [redacted] after several email exchanges that resulting in their offer of reimbursing my deductible on July Thank you for your response As you are aware, I will have to respond to the Revdex.com today as I’m going on holiday for a few weeks starting tomorrow This means that the request for all the documentation you requested will take me considerable time to dig out; time which I do not have Furthermore, I’m not sure that is really relevant to customer service and a company doing what is right, versus what they HAVE to do.In essence, I hear you admit to a product that failed I think when you look at the amount of the claim of close to $damage to my home, it is easy to surmise that your product invoked a considerable amount of inconvenience to me Yet, your company is only willing to do what is minimally required of them, which is only paying documented expenses This is actually poor customer service I even asked you to make an offer on what would be fair for one-half of my home being unavailable use for at least two months because of your product’s failure Your response is that is basically limited to receipts and expenses and we are both aware the documentation of those issues will be debated For example, you don’t take into consideration that I paid taxes on a million dollar home that 50% was unusable for months because of your product’s failure All I am asking is for you to be fair I will take the $1000, which is really just giving me my deductible back that you offered and respond to Revdex.com accordingly as to how I feel you handled the situationThe initial statement to the Revdex.com that you did not receive the claim was false, taking months to respond to the claim and only responding when turned in to Revdex.com is unethical, and the offer for qualified expenses only without taking into account the customers inconveniences, all demonstrate the quality of customer service Basically, you are giving me nothing for the damage that was done to my home by your product The $deductible is already my money If you want to offer more that is your choice and that will affect my response Regardless, I will respond by the end of today If you feel giving me my $back is absolutely fair, I will take that amount and forward this letter to the Revdex.com as my response to how the situation was handledFollowing is the summary of their response to this emailThey responded to the above email that they would reimburse expenses related to repainting by my wife and me and any documented expenses not covered by my insurance Of course, as we all know, how do you document the hours spent moving furniture, repainting, etc This wasn't about "how much money I could get from them" as I only asked for up to $of which $of it was my deductible Fifty percent of the taxes that I paid on the unusable part of my home due to their product failure was approximately $for two months I kept asking them to be fair, to which their response was to give me by deductible back and document very empirical and nebulous hours spent I feel their management of this situation was very poor beginning with the denial that they had a claim, their response time of months and only after contact you and then how they handled the "fairness" of their product failure Regards, [redacted]
***I do not want to close this case until completely resolved and receive funds for all damages This is second time this pipe has failed us and we never were aware or informed of Watt faulty product Once we receive compensation for damages we will close this case Thank-you!Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
A separate response was sent to Dr [redacted] today (8/2/16) from Watt's Risk Management departmentWe sincerely believe that that we have made every effort to address all of Dr[redacted] 's concerns and we also believe that our separate response sent today will meet all of Dr [redacted] 's expectations Sincerely, [redacted] Customer & Technical Service Director
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I’m responding to the response from the company I am having difficulty with resolving my issue The following letter was sent to Watts on July 21, in response for their need for documentation I have had no response from them I’m also attaching documentation of my receiptsRE: Property Damage Claim / [redacted] [redacted] ***Claims AdjusterWatts Regulator Co.Dear ***,As you know, you have offered to pay me my deductible back on my claim for a Watt’s product failure Although I am not comfortable with the timeliness, denial of the claim being in process and the response only after reporting this to Revdex.com The whole time I have only asked for you to be fair to me.My basement (approximately 50% of my home) was unusable from June to mid-September, 2015, when the last repair was complete You will notice on the picture of the paint care the purchase date was 8.14.15, when we were beginning to paint Therefore, from my calculations this would be 50% of months of costs for my home, plus additional repair costs not billed to insuranceIf we take into account the additional cost to me that was not covered by insurance, it would break down as follows:Item months at cost of 50% Homeowners Insurance is $annually or $134/month $ Consumers Energy bills for three months were $ $ Property Taxes ($+ $5985=$or $732.50/month) $1098.75Total Additional Costs not reported to Insurance $1829.60I have attached documentation of the above for your records I estimated the time my wife and I spent painting and moving furniture twice to be approximately hours between us I think I am correct that insurance paid us $for painting Attached is a copy of the lid for the type of paint used I lost the receipt but called [redacted] at [redacted] on Plainfield, [redacted] (phone number [redacted] ) and he stated the retail for gals is $ That leaves $for hours of labor If our labor was worth $20/hr(I’m not sure the rate you use for homeowners, that would be $short, if we would have hired that out.If we add the $deductible, then that leaves a combined total of $as my out of pocket costs that weren’t billed to insuranceIf that seems fair to you, let’s close this out and move on.I appreciate your consideration of my request [redacted] Thanks for helping me out in this matterDr [redacted] CEO, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Dear Mr [redacted] , We are in receipt of your e-mail that you sent to [redacted] dated 5/27/ The product photos you included confirm that the product is a Watts water heater connectorPlease be aware that this particular product is currently covered by a class action settlement which was recently approved by the court Please direct your claim to [redacted] The claims administrator will be responsible for processing your claimThank you Sincerely, [redacted] Watts Customer Service Director
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The following email was sent to [redacted] after several email exchanges that resulting in their offer of reimbursing my deductible on July Thank you for your response As you are aware, I will have to respond to the Revdex.com today as I’m going on holiday for a few weeks starting tomorrow This means that the request for all the documentation you requested will take me considerable time to dig out; time which I do not have Furthermore, I’m not sure that is really relevant to customer service and a company doing what is right, versus what they HAVE to do.In essence, I hear you admit to a product that failed I think when you look at the amount of the claim of close to $damage to my home, it is easy to surmise that your product invoked a considerable amount of inconvenience to me Yet, your company is only willing to do what is minimally required of them, which is only paying documented expenses This is actually poor customer service I even asked you to make an offer on what would be fair for one-half of my home being unavailable use for at least two months because of your product’s failure Your response is that is basically limited to receipts and expenses and we are both aware the documentation of those issues will be debated For example, you don’t take into consideration that I paid taxes on a million dollar home that 50% was unusable for months because of your product’s failure All I am asking is for you to be fair I will take the $1000, which is really just giving me my deductible back that you offered and respond to Revdex.com accordingly as to how I feel you handled the situationThe initial statement to the Revdex.com that you did not receive the claim was false, taking months to respond to the claim and only responding when turned in to Revdex.com is unethical, and the offer for qualified expenses only without taking into account the customers inconveniences, all demonstrate the quality of customer service Basically, you are giving me nothing for the damage that was done to my home by your product The $deductible is already my money If you want to offer more that is your choice and that will affect my response Regardless, I will respond by the end of today If you feel giving me my $back is absolutely fair, I will take that amount and forward this letter to the Revdex.com as my response to how the situation was handledFollowing is the summary of their response to this emailThey responded to the above email that they would reimburse expenses related to repainting by my wife and me and any documented expenses not covered by my insurance Of course, as we all know, how do you document the hours spent moving furniture, repainting, etc This wasn't about "how much money I could get from them" as I only asked for up to $of which $of it was my deductible Fifty percent of the taxes that I paid on the unusable part of my home due to their product failure was approximately $for two months I kept asking them to be fair, to which their response was to give me by deductible back and document very empirical and nebulous hours spent I feel their management of this situation was very poor beginning with the denial that they had a claim, their response time of months and only after contact you and then how they handled the "fairness" of their product failure Regards, [redacted]
***I do not want to close this case until completely resolved and receive funds for all damages This is second time this pipe has failed us and we never were aware or informed of Watt faulty product Once we receive compensation for damages we will close this case Thank-you!Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
A separate response was sent to Dr [redacted] today (8/2/16) from Watt's Risk Management departmentWe sincerely believe that that we have made every effort to address all of Dr[redacted] 's concerns and we also believe that our separate response sent today will meet all of Dr [redacted] 's expectations Sincerely, [redacted] Customer & Technical Service Director
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I’m responding to the response from the company I am having difficulty with resolving my issue The following letter was sent to Watts on July 21, in response for their need for documentation I have had no response from them I’m also attaching documentation of my receiptsRE: Property Damage Claim / [redacted] [redacted] ***Claims AdjusterWatts Regulator Co.Dear ***,As you know, you have offered to pay me my deductible back on my claim for a Watt’s product failure Although I am not comfortable with the timeliness, denial of the claim being in process and the response only after reporting this to Revdex.com The whole time I have only asked for you to be fair to me.My basement (approximately 50% of my home) was unusable from June to mid-September, 2015, when the last repair was complete You will notice on the picture of the paint care the purchase date was 8.14.15, when we were beginning to paint Therefore, from my calculations this would be 50% of months of costs for my home, plus additional repair costs not billed to insuranceIf we take into account the additional cost to me that was not covered by insurance, it would break down as follows:Item months at cost of 50% Homeowners Insurance is $annually or $134/month $ Consumers Energy bills for three months were $ $ Property Taxes ($+ $5985=$or $732.50/month) $1098.75Total Additional Costs not reported to Insurance $1829.60I have attached documentation of the above for your records I estimated the time my wife and I spent painting and moving furniture twice to be approximately hours between us I think I am correct that insurance paid us $for painting Attached is a copy of the lid for the type of paint used I lost the receipt but called [redacted] at [redacted] on Plainfield, [redacted] (phone number [redacted] ) and he stated the retail for gals is $ That leaves $for hours of labor If our labor was worth $20/hr(I’m not sure the rate you use for homeowners, that would be $short, if we would have hired that out.If we add the $deductible, then that leaves a combined total of $as my out of pocket costs that weren’t billed to insuranceIf that seems fair to you, let’s close this out and move on.I appreciate your consideration of my request [redacted] Thanks for helping me out in this matterDr [redacted] CEO, [redacted]