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Wauconda Car Care

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Wauconda Car Care Reviews (1)

Initial Business Response /* (1000, 5, 2015/04/29) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@stetzgroup.com
To whom it may concern:
On 4-10-Ms *** brought her Pontiac Grand AM with XXXXXX miles on it to Wauconda Car CareShe
stated that she thought the vehicle was leaking coolantThe vehicle was inspected and found to have a defective/leaking water pumpAs result of the leaking water pump, there was coolant contamination on the serpentine belt and ancillary engine items
Ms *** was given an itemized estimate for the repairsShe was informed that even though the belt may have been replace within the previous year the coolant contamination of the belt would probably result in the belt not performing properlyIt was explained that given the condition of her vehicle a coolant flush was recommendedShe approved all of the repairs and services
The estimate and billing was done using AllData procedures and billingYes, we did round the service time to the nearest half hourThat is standard industry practice
We use NAPA Tracs billing softwareOne of the features/problems is to show the time the delivered parts are entered to the software as the vehicle completion timeThe vehicle was not completed at 12:PMThe ordered and delivered parts were received and entered into the computer at that time
Wauconda Car Care believes this customer was treated honestly and fairly, no credits are justified and the matter is closed

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Address: 619 W Liberty St, Wauconda, Illinois, United States, 60084-3406

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