Waukegan Loan Management LLC

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @americashloans.net We are in receipt of the complaint received by your office and appreciate the opportunity to respondFollowing the receipt of the customer's direct communications and following each missed payment, multiple attempts were made to contact the customer by phone to complete the authorization process to no availIf the customer is unavailable during the day, our office can be reached at [redacted] until pm, Monday through FridayPer the customer's request, an email was sent to her directly on April 30th with instructions, unfortunately, no response has been receivedWe regret that the customer is not satisfied with the service provided and encourage her to contact us as soon as possible at XXX-XXX-XXXX to create payment arrangementsIn the interim, payments may be mailed to www.iSpeedyLoans.com, [redacted] XXXXXContinued failure to make payment will result in the initiation of collection efforts on her accountThank you for your involvement Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm looking through my emails, I have not received any emails from the company as they claim.This is the very reasaon why I've asked for things in writing for my protectionI seems as though I'm gonna have to mail in payments since we can't come to some sort of agreement as far as the communication goesSo the company can make note that from here on out payments will be mailed directly to themI will mail a payment today Final Business Response / [redacted] (4000, 9, 2015/05/11) */ The customer's account has been notated with her payment preferenceOur customer service representatives remain available Monday to Friday from am to pm with any additional questions regarding her accountThank you

Initial Business Response /* (1000, 5, 2015/05/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@americashloans.net
We are in receipt of the complaint received by your office and appreciate the opportunity to respond. Following the receipt of...

the customer's direct communications and following each missed payment, multiple attempts were made to contact the customer by phone to complete the authorization process to no avail. If the customer is unavailable during the day, our office can be reached at [redacted] until 7 pm, Monday through Friday. Per the customer's request, an email was sent to her directly on April 30th with instructions, unfortunately, no response has been received. We regret that the customer is not satisfied with the service provided and encourage her to contact us as soon as possible at XXX-XXX-XXXX to create payment arrangements. In the interim, payments may be mailed to www.iSpeedyLoans.com, [redacted] XXXXX. Continued failure to make payment will result in the initiation of collection efforts on her account. Thank you for your involvement.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm looking through my emails, I have not received any emails from the company as they claim.This is the very reasaon why I've asked for things in writing for my protection. I seems as though I'm gonna have to mail in payments since we can't come to some sort of agreement as far as the communication goes. So the company can make note that from here on out payments will be mailed directly to them. I will mail a payment today
Final Business Response /* (4000, 9, 2015/05/11) */
The customer's account has been notated with her payment preference. Our customer service representatives remain available Monday to Friday from 9 am to 7 pm with any additional questions regarding her account. Thank you.