Waunakee Motorsports & Marine

I AM HERE TO DO MY BEST TO REPLY AND EXPLAIN WHAT I AM COMPLETELY CONVINCED HAD HAPPENED TO MY CUSTOMERS BOAT..THE CUSTOMER CALLED STATING THERE BOAT WOULDNT START, I EXPLAINED IM VERY BUSY BUT I WOULD TAKE A LOOK TO SEE IF IT WAS A SIMPLE PROBLEMWHEN THE BOAT ARRIVED I QUICKLY
NOTICED THE STARTER HAD FALLEN OF DUE TO BROKEN STARTER BOLTS, I STATED THIS IS A VERY DIFFICULT REPAIR AS THE BOLTS GO IN FROM THE BOTTOM AND WOULD NEED TO BE DRILLED USING A MIRROR. I SAID I WASNT ABLE TO DO THE REPAIR THAT DAY BUT WOULD TRY DO GET IT IN ASAP THE CUSTOMER BEG ME TO PUT THEM AHEAD AND WAS WILLING TO PAY EXTRA FOR THE REPAIR, AND I REPLIED WITH I CANT DO THAT TO MY EXISTING CUSTOMER BUT WOULD GET TO IT SOON AS I COULDWHEN STARTING THE REPAIR I REALIZED THE BOLT WERE A HARDENED BOLT WHICH QUICKLY DISTROYED SEVERAL DRILL BITS, AFTER I PURCHASED SPECIAL BITS MADE OF COLBALT I WAS ABLE TO SECCESSFULL REMOVE THE BROKE BOLTS WITH NO DAMAGE TO THE THREADS, I THEN INSTALLED THE STARTER TO THEN REALIZE THE STARTER BENDIX WAS NOT OPPERATING CORRECTLY AND CONTACTED THE CUSTOMER TO INFORM THEM EITHER THE STARTER NEEDED TO BE REBUILT OR REPLACED, I EXPLAINED I WOULD NOT HAVE TIME TO REBUILD THE STARTER AND HAVE THE BOAT READY THAT DAY SO THEY AGREED TO INSTALL A NEW STARTERI TOLD THE CUSTOMER I COULD GO RETRIEVE THE PART AND HAVE IT INSTALLED IN A COUPLE HOURSWHEN THE CUSTOMER CAME TO PICKUP THE BOAT I HAD IT FINISHED AND THEN REALIZED THE ENGINE DID NOT START WELL AND NEEDED A TUNE UPI EXPLAINED AND MY EXACT WORDS WERE YOU NEED TO GET THE BOAT TUNED UP, THE ENGINE IS KICKING BACK ON THE STARTER WHICH I BELIEVE IS THE CAUSE OF THE BOLTS BREAKING OFF AND PROBABLY CAUSED THE STARTER BENDIX TO FAIL ALSO IT MAY ALSO NEED SPARK PLUGS AND WIRES AS IT DOESNT START THAT WELLI REPEATED MYSELF ANOTHER TIME AND SAID THIS NEEDS TO BE DONE SOONI HAVE OVER YEARS IN THIS FIELD I BELIEVE I COMPLETED A VERY DIFFICULT TASK CORRECTLY, THEY SAID THE STARTER WAS STILL IN PLACE AND WAS TIGHT. I ALSO FEEL I INFORMED THE CUSTOMER OF THE DANGER OF RUNNING THE UNIT WITHOUT FARTHER REPAIR THEY CHOSE NOT TO TAKE ME SERIOUSI HAVE NOT SEEN THE BOAT OR ANY PARTS I THEREFORE DO NOT FEEL ANY RESPONCIBILITY TO RETURN ANY FUNDS

I AM HERE TO DO MY BEST TO REPLY AND EXPLAIN WHAT I AM COMPLETELY CONVINCED HAD HAPPENED TO MY CUSTOMERS BOAT..THE CUSTOMER CALLED STATING THERE BOAT WOULDNT START, I EXPLAINED IM VERY BUSY BUT I WOULD TAKE A LOOK TO SEE IF IT WAS A SIMPLE PROBLEMWHEN THE BOAT ARRIVED I QUICKLY
NOTICED THE STARTER HAD FALLEN OF DUE TO BROKEN STARTER BOLTS, I STATED THIS IS A VERY DIFFICULT REPAIR AS THE BOLTS GO IN FROM THE BOTTOM AND WOULD NEED TO BE DRILLED USING A MIRROR. I SAID I WASNT ABLE TO DO THE REPAIR THAT DAY BUT WOULD TRY DO GET IT IN ASAP THE CUSTOMER BEG ME TO PUT THEM AHEAD AND WAS WILLING TO PAY EXTRA FOR THE REPAIR, AND I REPLIED WITH I CANT DO THAT TO MY EXISTING CUSTOMER BUT WOULD GET TO IT SOON AS I COULDWHEN STARTING THE REPAIR I REALIZED THE BOLT WERE A HARDENED BOLT WHICH QUICKLY DISTROYED SEVERAL DRILL BITS, AFTER I PURCHASED SPECIAL BITS MADE OF COLBALT I WAS ABLE TO SECCESSFULL REMOVE THE BROKE BOLTS WITH NO DAMAGE TO THE THREADS, I THEN INSTALLED THE STARTER TO THEN REALIZE THE STARTER BENDIX WAS NOT OPPERATING CORRECTLY AND CONTACTED THE CUSTOMER TO INFORM THEM EITHER THE STARTER NEEDED TO BE REBUILT OR REPLACED, I EXPLAINED I WOULD NOT HAVE TIME TO REBUILD THE STARTER AND HAVE THE BOAT READY THAT DAY SO THEY AGREED TO INSTALL A NEW STARTERI TOLD THE CUSTOMER I COULD GO RETRIEVE THE PART AND HAVE IT INSTALLED IN A COUPLE HOURSWHEN THE CUSTOMER CAME TO PICKUP THE BOAT I HAD IT FINISHED AND THEN REALIZED THE ENGINE DID NOT START WELL AND NEEDED A TUNE UPI EXPLAINED AND MY EXACT WORDS WERE YOU NEED TO GET THE BOAT TUNED UP, THE ENGINE IS KICKING BACK ON THE STARTER WHICH I BELIEVE IS THE CAUSE OF THE BOLTS BREAKING OFF AND PROBABLY CAUSED THE STARTER BENDIX TO FAIL ALSO IT MAY ALSO NEED SPARK PLUGS AND WIRES AS IT DOESNT START THAT WELLI REPEATED MYSELF ANOTHER TIME AND SAID THIS NEEDS TO BE DONE SOONI HAVE OVER YEARS IN THIS FIELD I BELIEVE I COMPLETED A VERY DIFFICULT TASK CORRECTLY, THEY SAID THE STARTER WAS STILL IN PLACE AND WAS TIGHT. I ALSO FEEL I INFORMED THE CUSTOMER OF THE DANGER OF RUNNING THE UNIT WITHOUT FARTHER REPAIR THEY CHOSE NOT TO TAKE ME SERIOUSI HAVE NOT SEEN THE BOAT OR ANY PARTS I THEREFORE DO NOT FEEL ANY RESPONCIBILITY TO RETURN ANY FUNDS