Wave Broadband

Wave Broadband has looked into your complaint, Wave's technicians have discovered equipment and parts to fix your connection problems are on back order for approximately six (6) months. Wave's Mark K*** informed you of this and agreed that you should not be expected to pay full price, this
information has been forwarded to Wave's customer service personnel. Mark also informed you that if the problem has not been resolved by the end of the month for you to call in for another credit accordingly. Wave believes your complaint has been resolved

Wave called this customer again and offered him a $credit and repackaged his service to add 100GB of dataThe customer accepted this solution, said that the issue is resolved for now, and said he would call back if he finds additional issues with Wave's data usage trackingAccordingly, Wave believes this issue is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Wave investigated this issue and contacted the customerAfter confirming the speed issues, Wave implemented a number of fixes in the areaThese upgrades and balance changes improved the customer's speeds significantlyAs of 2/23/2016, the customer confirmed that the speed issues are resolved
Wave invites the customer to contact us again if there are any further issues, but believes the speed issues are now resolved

Our records indicate our service team contacted the customer who said the service issues had been resolved to their satisfactionIf there is anything further needed, we are happy to assist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do want it noted that I made the payment over the phone with the manager that called me in regards to this complaint so I'm not sure what confirmation is needed, this balance should be deleted
Sincerely, *** ***

We reached the customer in June and explained the billing cycle change had not resulted in double billingThey ended the call satisfied with the rep's explanation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have spoken with the customer and explained that we no longer offer the TV package in question, but would be willing to provide our Expanded Content service for free for 12 months as an apology for the inconvenience. The customer declined and indicated he would only accept 5 years' of programming...

service for free. We cannot take such an extreme loss, and are unable to meet this request. We are willing to provide the 12 months free if the customer changes their mind and will accept the offer.

We are unable to reach the customer and thus unable to resolve their complaint. We regret that we cannot help further.

We received authorization to speak with the customer's son and delivered a credit. The customer's son agreed and understood that once we receive the equipment (there was confusion and the customer thought they owned it, but it was indeed rented) we will be able to refund the amount requested.

Wave researched this issue and found that the customer has been instructed how to enable closed captioning over the phone. The customer is not satisfied because she would prefer the closed captioning functionality be toggled via a button on the remote control. However, that is not a feature that...

Wave currently provides for customers.

We have attempted to reach the customer three times to verify information we need to update our records and that of the collection agency, but have been unable to reach them. We have noted the account with the information needed so if the customer contacts us we can resolve.

The customer called in on 12/7/2016 and received a $25 credit to offset the charge. We also explained the usage policy to try and prevent future miscommunications and doubled the customer's data allotment to prevent future overages. We believe the matter has been resolved.

Wow first of all, took almost a whole year to get a response, second there were time when promised to pay were set up yet before...

the date of the promise to pay services got disconnected......third when that happened I had to call CS every time to get it back up (as people don't want to document the properly to prevent something like this happen)
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Wave researched this issue, removed the equipment from the customer's account, and is contacting the collection agency to get this fixed. Wave believes this issue has now been resolved, but invites the customer to contact us for more information if needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I must mention that before I involved...

Revdex.com, there was no positive reaction to my complaints. I urge anyone facing any problems in future to make sure that they involve Revdex.com. At least for awareness of others if not for anything else. 
Sincerely,
[redacted]

Wave has tried three times to reach this customer over the phone, leaving a voicemail each time. The customer has not called Wave back. Wave's data allotment policy is clearly explained on its website and in agreement that the subscriber signed. More information can be found here:...

http://www.wavebroadband.com/support/internet/data-transfer-faqs/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]