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Wave Noodle

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Wave Noodle Reviews (1)

Review: I made an order with this company tonight and had an absolutely appalling experience. First of all, the order took an hour (despite the delivery point for it being literally blocks away), but I wouldn't have minded it if not for the experience that followed. I am a long time vegetarian, and am so used to my orders being wrong, that when we received the wrong food (with meat, which I can't well as missing a main entree), I wasn't terribly upset. But when I called to have the order corrected, the person who answered the phone was not just rude, he yelled at me, telling me that the order was correct (despite my having both the invoice for the order and the actual order in hand and clearly incorrect). I tried to be patient with him, recognizing that part of the issue was the language barrier, but he continued to argue and raise his voice to me until I was yelling back just so that he would hear what I was saying. I have genuinely never had an experience like this. He argued with me for nearly five minutes. I requested that someone come back, pick up the food and refund my money, but he would not even address this request. He finally (still yelling) said that he would bring the food to us himself (which sounded more like a threat than an offer). Because of this incredibly verbally abusive interaction, by the time he was even slightly willing to hear me, I did not want the food anymore because I didn't want to receive food with spit/urine/etc in it (I have to figure that someone petty enough to scream at a customer over $25 worth of food doesn't have the best grasp on their sanity).Desired Settlement: I do not want any of my money to go to this company. I offered for them to come get the food, to replace it with the correct food or to refund me, and this man was willing to do neither. I purchased the order through a third party, at [redacted] for the [redacted] area, so I don't know who has control over when the transaction on my card will go through, but I don't want my credit card information available to Wave Noodle either.

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Description: Shopping Service - Personal

Address: 316 E Gay Street, West Chester, Pennsylvania, United States, 19380


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