If you are a non-member please do not sifor any services provided with Mountain Park Home Owners Association, unless you want to waste time and have a disappointed childI took a personal time from work, to sign up my child for one of the swim classAs soon as you walk in you are greeted with grouchy teens that didn't want to be bothered from their cell phonesFilled-out the form, which took less than minsthe only positive thing, went to pay and was advised that the instructor is busy and would have to call us backThis is after advising us that they have slots open for non-members like usA day has passed no phone call or emailWe contacted them and got the runaround by two different people who were clueless and again said that "someone will contact you back"A week before the swim class schedule began, we called back, again no help whatsoeverWhat a way to run a business, broken process, some people don't value your business or your time, what a complete wasteWe could have signed up elsewhere, but it was too late thenSo, for your sanity and in the interest of keeping your family happy, try to avoid any services from MtPark HOAPerhaps their members get treated better? From what I've read, the members wants their clubhouse to be exclusive to them anywaysAlso, I did escalated this problem to one of the board members (***) and she advised me that one her colleagues will call me backWell two days later, no one ever didI learned my lesson already and I do not to expect anything more from this businessService is not on their DNA
If you are a non-member please do not sifor any services provided with Mountain Park Home Owners Association, unless you want to waste time and have a disappointed childI took a personal time from work, to sign up my child for one of the swim classAs soon as you walk in you are greeted with grouchy teens that didn't want to be bothered from their cell phonesFilled-out the form, which took less than minsthe only positive thing, went to pay and was advised that the instructor is busy and would have to call us backThis is after advising us that they have slots open for non-members like usA day has passed no phone call or emailWe contacted them and got the runaround by two different people who were clueless and again said that "someone will contact you back"A week before the swim class schedule began, we called back, again no help whatsoeverWhat a way to run a business, broken process, some people don't value your business or your time, what a complete wasteWe could have signed up elsewhere, but it was too late thenSo, for your sanity and in the interest of keeping your family happy, try to avoid any services from MtPark HOAPerhaps their members get treated better? From what I've read, the members wants their clubhouse to be exclusive to them anywaysAlso, I did escalated this problem to one of the board members (***) and she advised me that one her colleagues will call me backWell two days later, no one ever didI learned my lesson already and I do not to expect anything more from this businessService is not on their DNA