Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
MrMuffler WJackson St Painesville, Ohio September 23, [redacted] Revdex.com Euclid Ave4" Floor Cleveland, Ohio Dear [redacted] ***: I have received your letter in regards to complaint ID [redacted] I sincerely apologize that Ms [redacted] felt she had a negative experienceI did thoroughly read the complaintMs [redacted] stated that she felt that the center pipe was "either over looked when he was working on my car the first time, or it was caused because of his work"I reviewed our paperwork, which l have attached, stating the head pipe with flex, catalytic converter, center pipe with resonator, and axle pipe and muffler all need to be replacedIt is our policy to inform all customers of work needing completed and to sign they were informedMs [redacted] choose only to have the catalytic converter, axle pipe, and muffler work completed and she did sign off for only those items to be replacedWhen Ms [redacted] returned with the car the center pipe was still an item needing repairedWe offered Ms [redacted] two options a repair at our original quoted price of $or a short term fix of patch work at $Ms [redacted] choice the patch workWe do not feel we swindled her out of any money and very sorry she feels this wayWe try our hardest to work with our customersSincerely, Cindy W [redacted] MrMuffler Enclosure
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
MrMuffler WJackson St Painesville, Ohio September 23, [redacted] Revdex.com Euclid Ave4" Floor Cleveland, Ohio Dear [redacted] ***: I have received your letter in regards to complaint ID [redacted] I sincerely apologize that Ms [redacted] felt she had a negative experienceI did thoroughly read the complaintMs [redacted] stated that she felt that the center pipe was "either over looked when he was working on my car the first time, or it was caused because of his work"I reviewed our paperwork, which l have attached, stating the head pipe with flex, catalytic converter, center pipe with resonator, and axle pipe and muffler all need to be replacedIt is our policy to inform all customers of work needing completed and to sign they were informedMs [redacted] choose only to have the catalytic converter, axle pipe, and muffler work completed and she did sign off for only those items to be replacedWhen Ms [redacted] returned with the car the center pipe was still an item needing repairedWe offered Ms [redacted] two options a repair at our original quoted price of $or a short term fix of patch work at $Ms [redacted] choice the patch workWe do not feel we swindled her out of any money and very sorry she feels this wayWe try our hardest to work with our customersSincerely, Cindy W [redacted] MrMuffler Enclosure