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Waychoff's Heating and Air Conditioning Inc.

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Reviews Waychoff's Heating and Air Conditioning Inc.

Waychoff's Heating and Air Conditioning Inc. Reviews (12)

Our policy is that the coupon must be presented at time of serviceHowever, you can come to the office so we can refund the credit card you used for $

Thank you for letting us know on multiple platforms of your concerns, Mr ***Our records, as well as the invoice left with the customer, indicate that we visited their home on 5/9/and 5/12/2016, which are the visits that Mr*** is referencing in their Revdex.com complaintOn 5/9/2016, we
arrived to their home to find that the system was completely frozenWe recommended the replacement of the evaporator coilOnce this was approved and the replacement completed, we could further diagnose any more problems in the systemIt was imperative to replace the evaporator coil in order to further diagnose system performanceOn 5/12/2016, we visited the home to install that approved parts (evaporator coil) that were ordered on 5/9/and conduct the further diagnosticsOn 5/12/2016, we removed the evaporator coil, installed the new evaporator coil, sealed the system, pressure tested and evacuated the system to remove any moisture, and then recharged the systemAfter replacing the evaporator coil, we were able to conduct further diagnosticsWe found that the compressor was starting at a higher than rated amperage which caused the melting of the disconnect switch and weakening of the capacitorIn order to prolong the system’s life and lower the compressor amperage, we recommended the replacement of the disconnect switch and capacitor, as well as the installation of a hardstart kitThe hardstart kit lowers the starting amperage of the compressorThese items were completed after the customer’s approvalThe weakened and nonoperational parts were damaged due to the compressor overheating/over-ampingThe compressor’s high starting amperage and overheating was due to it attempting to run while being frozenAt the 5/12/visit, our technician upgraded the customer to one of our maintenance plansHe recommended this so that the customer’s $service call fee would be waived and our maintenance plan’s discount on parts/labor would be applied to that large repairAfter our repairs during our 5/12/visit, the customer’s a/c system was running good and no further trouble was foundIt is important to note that the terminology used in the invoice that we provided to the customer, indicates that the installation of a hardstart is used to only prolong compressor lifeIt implies that the compressor has long-term effects from the high amperage and overheating caused by the frozen systemThe hard start that we installed on 5/12/did, in fact, extended the life of the compressor for a full yearWithout the installation of the hard start, the complete compressor replacement would have had to occur on 5/12/As far as not contacting Mr*** to schedule the second maintenance visit, we made a sufficient amount of attempts to contact Mr ***It is our company policy to make 3-attempts at contacting a home *** for their home’s air conditioning maintenanceAfter making attempts to make contact and leaving voicemails, we must rely on the home *** to contact us for scheduling, like Mr*** did on 4/28/We do not want to harass a customer with repeated phone calls if they do not wish to schedule the maintenanceOn 4/28/2017, we returned to the customer’s home after they requested their second, and final, system maintenanceWe arrived at the customer’s home and identified that the compressor was again over ampingThis was due to the long-term effects from the damage caused by the frozen system in At this time, we recommended the replacement of the compressorUnlike in 2016, the compressor’s life could not be extended again by a hardstart kitThe compressor needs to be completely replacedMr *** implies that we enjoy not scheduling the prepaid maintenance appointments, which could not be further from the truthWe would much rather come to a customer’s home for a thorough maintenance then have their family uncomfortable in a hot houseI have also not received any reports of electrocution or employee injury from our field technicians, which they are required to report

We have already refunded the $they paid for service callIt should show on their account today We do understand they are on a fixed income and they said so when they called in. Glad they were able to get it done cheaper. The items we recommended will go out. They do
show signs of wear and are recommended to be replaced. I understand because you can't afford it that you only want to replace the item that is keeping your system from running. Once they go out this summer you will have to replace them at that timeYou can replace them one by one as needed. We always recommend to replace them so you don't have to deal with it laterThat approach is not for everyoneMaybe you found someone that will do the repairs cheaperHopefully he is around when they do fail

Complaint: ***
I am rejecting this response because:The technician who performed the maintenance on the coil and the capacitor did indeed electrocute himselfHe walked in my house right after it happenedHe was shaking and frazzledI gave him some water and he requested to sit down for a few minutes in the house where it was cooler to gather himself. It wasn't until this that the compressor had tested weak. The company had the wrong phone number on file for me and changed it when I called in the first time on Thursday 4/to report my A/C not functioningThey also have my email on file and made no attempt to contact me via email. Not having routine maintenance on your system results in shorter lifespan as it says on there phone system when you call them. I have been provided no resolutionThe *** *** has not attempted to contact me and I have requested to speak with him since Monday the 1st of MayI have been without A/C since 4/They have offered no solutions except for me to pay full retail which they have not quoted me a price on yet. I would like substantial reimbursement for services not performed and hardship since I've been without A/C for days in Florida.
Regards,
*** ***

Company's response below:
*** *** called in for a service call on 7/1/2014. Once the service tech arrived and informed the homeowner that his refrigerant had leaked out through the thermal plug which indicates there was an issue with high head pressure. The only way to check
the system any further is to temporarily seal the valve so it would hold refrigerant to further diagnose the system. After approval from homeowner the technician sealed the valve and was adding refrigerant to the system Mr*** called me at the office and said he googled price of wholesale refrigerant and was not paying us the agreed amount. I stopped the technician and we left Mr***’s home without payment of any kind and without further diagnosis of the system At this point Mr*** is not a customer because he refused to pay us after telling the technician to add the refrigerant. Mr*** planned on ripping us off from the start and ***’s will NOT do anything for Mr***
Thanks
*** ***
Waychoff's Air Conditioning, Inc

Revdex.com:You refer to the unit being old These units are less than years old The technicians were nice, but they left us hanging with temp inside our restaurants at degrees, actually just driving off I was told that *** doesn't take calls on Sunday, when asking to speak to someone else
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: *** *** Date: Thu, Jun 9, at 2:PMSubject: complaint 11462683To: [email protected] returned to the house on the 5-27- Issue has been resolved. Thank You *** ***Waychoff’s Air Conditioning IncPhillips Parkway Dr SJacksonville, FL
32256###-###-#### Officewww.WaychoffsAc.com***

That particular filter rack we installed is cheaper and easier to use. It is only replaced twice a year instead of every month. It is cheaper to buy the filter we installed twice a year instead of buying and changing the filters every days. We install that filter rack to make it
easier and cheaper on our customers. This filter rack does not have to be used and you can use the one that comes with the unit from the manufacturer. It will need to be replaced every daysThe location of the manufacturer filter is at the bottom of the indoor unit. You are more than welcome to use that one. Filters are a maintenance item that has and will always be the responsibility of the homeowner. You had to replace a filter in every Ac unit you have ever had. This is not something new and uniqueWe have just added an item to make it easier on you. You don't have to use that particular item. All filters are available online. We do not have a huge markup like you indicate in your complaint. You also do not have to purchase them from us. We carry them as a convenience for our customers. It is not mandatory that you purchase from us. Once you purchase filters on *** they hold that item in your history so it is super easy to reorder. They are $44-$dollars on ***. We charge $for them and bring them on our maintenance. We try to make things easy for our customers. We are not making anything on these filters and would rather you purchase them onlineWhen I looked them up on *** they come up on first page. It does not seem to be difficult to purchase them online. Again, you do not have to use our very convenient and easy to use filter rack. You can use the one that is at the bottom of your indoor unit that comes from the factory

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for letting us know your concerns. I did receive your letter this morning as well. My response would be the same on this platform or responding to you directlyI did review the service calls at your location. This is an older system that needed multiple repairs
I have not seen the invoice from the other company so it is difficult to respond based on their findings I will always do what I feel is right for our customers. I take pride in our integrity with all of our work for our customers. My technicians take pride in their work and would never replace coils without them leaking and needing replaced. It does appear with your response that the technician missed that the aux heat was onThe timing on when this was on is what I would say is in question. Does not mean your coils was not leaking because they would not of had to add refrigerant if they were not leaking. I think some of this is multiple problems with the system. If in fact the aux heat was on, your store would never been able to reach degrees after we replaced your coilsSo I think there was multiple issues going on at different times. So I do feel if we missed the aux heat on that I would reimburse you the $from the other service company. I do know that it could not of been on prior to changing the thermostat because the store would of been impossible to reach degrees with aux heat onAs a gesture of customer service I would be willing to reimburse you the $for the thermostat to show good faith and willing to compromiseI am willing to solve this issue with a refund of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
RESPONSE FOLLOWS:
MR***’S
RESPONSE SPOKE ONLY TO THE ISSUE OF NOT GETTING PAIDHE IS NOT DEFENDING THE SHODDY
WORK DONE BY HIS TECHNICIAN; WHICH IS THE REASON HE WASN’T PAID IN THE FIRST
PLACE
MR***’S
RESPONSE DID NOT INCLUDE A SINGLE WORD REGARDING THE FAILURE OF THE HEAT PUMP A
FEW HOURS AFTER IT WAS REPAIRED BY HIS COMPANYIS MR***’S CLAIMING IT IS
JUST A COINCIDENCE THAT THE COMPRESSOR WORKED FINE FOR SEVEN YEARS ONLY TO FAIL
ONLY A FEW HOURS AFTER MR***’S TECHNICIAN REPAIRED IT?
Mr***’s response to my Revdex.com complaint with my comments
*** Revdex.com response
narrative in black
*** comments in red
*** *** called in for a service call on 7/1/2014. Once the service tech
arrived and informed the homeowner that his refrigerant had leaked out through
the thermal plug which indicates there was an issue with high head
pressure. The only way to check the system any further is to temporarily
seal the valve so it would hold refrigerant to further diagnose the
system. temporarily? The *** tech welded the valve, added refrigerant,
started the system, put the covers back on the unit and presented me with the
bill on his tablet computerThis was not a temporarily fix
After approval from homeowner the technician sealed the valve and
was adding refrigerant to the systemHomeowner did not approve sealing
the valve since homeowner didn’t even know what the valve was forTech told
homeowner he did not know what the valve was for eitherHomeowner tried to
help by putting tech in telephone conversation with *** technical support
The *** tech spoke with the *** rep for a minute but refused his
assistanceEven though the *** tech didn’t know what the valve was for,
he welded it closed anywayThis despite me being advised by ***
technical support not to weld over the valve
Mr*** called me at the office and said he googled price of
wholesale refrigerant and was not paying us the agreed amount. Mr***
checked local retail price for refrigerant and found it to be $per
poundThe *** tech had quoted $per poundMr*** spoke with Mr*** on the phone relating the huge markup for refrigerantMr***
stated that the markup was due to the labor associated with the installation of
the refrigerantMr*** watched the refrigerant being installedIt took
minutesRegarding the shoddy way the repair was made, Mr*** assured
that the repairs were made properly
I stopped the technician and we left Mr***’s home without
payment of any kind and without further diagnosis of the system“further
diagnosis of the system?” The *** tech had already replaced the covers and
presented me with a billThe contention that the tech was going to perform any
“further diagnosis” is false
Mr*** requested a copy of the billThe *** tech refused to
provide a paper copy or email a copy until Mr*** had paid the billMr***
refused
At this point Mr*** is not a customer because he
refused to pay us after telling the technician to add the refrigerant.
Mr*** planned on ripping us off from the start and ***’s will NOT do
anything for Mr***
Mr*** felt that he was being way over charged for the
refrigerant, a 500% markupIn addition, Mr*** had serious concerns regarding the
shoddy way the *** tech did the repairIndeed, the heat pump failed after
running a few hours
If Mr*** had paid the $requested by the *** tech, he
would be out the $plus the destroyed heat pump

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Address: 6929 Phillips Parkway Dr. South, Jacksonville, Florida, United States, 32256

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