Wayland Nail & Spa

To who it may concern: We have already resolved this issue for [redacted] via our support ticket system Thank you for your time

To Whom It May Concern: We reached out to [redacted] to provide additional information and address her concerns Thank you for your time

To Whom It May Concern: We reached out to [redacted] via our support ticket system on [redacted] and provided information on how she can get help with a refund [redacted] updated us on [redacted] that she did not want a refund, so there may have been some confusion caused by "refund." We explained how her in-game currency was used, including the previous currency we reversed based on her request, and she did not have any other questions for us We believe this issue has been resolved as of [redacted] Thank you for your time

Complaint:***I am rejecting this response because:
They claim that their in GE purchase is a step process but it still does not stop accidental purchases from
going thru when or if there is a glich in the gameI have had the game freeze on me and afterwards it has made an in game purchase because I accidentally hit the screen a certain way before I knew there was a problem with the gameThey can fix this problem but refuse because in my opinion this helps them make their bottom line biggerTo me it is a form of stealingPeriod.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/22) */
To Whom It May Concern:
We reached out to Mr*** and shared why certain game titles are retiredWe included details on how he can get assistance with refunds for his purchases
Thank you very much for your time
Complaint
Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 7, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not reach out to me at allThey unilaterally advised players that they were withdrawing support for some of their older games which meant that from the end of October they were no longer playablePeople had paid good money to enhance these games and they should still have supported the gamesThey did not tell me how I could get my money back, the information they gave and repeated above,referred me to iTunes Store who referred me back to the game manufacturer
You do not go to a store and buy Monopoly and expect to find that five years they arrive at your home and tell you that they want it back as you cannot play it any longer
They should re-instate and properly support the games they withdrew and provide proper update support
Final Business Response /* (4000, 14, 2016/01/13) */
To Whom It May Concern:
We have provided Mr*** with information on why certain game titles are retired and clarified that the game is no longer supported
We have also reiterated that developers do not have the ability to process refund requests, and that the developer FAQ states developers need to direct refund requests directly to iTunes Store Customer Support
We have done everything to explain and assist Mr*** to the best of our abilityThank you very much for your time
Final Consumer Response /* (4200, 18, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Same as beforeThey have not re-instated the gameI have told them many times that ITunes cannot refund.Thanks for choosing Apple
Hi ***,
Thank you for contacting iTunes Store SupportThis is ***, your Advisor
I understand that the developer of the Apps you've reported will no longer be supporting the Apps and you'd like to get a refundI acknowledge the importance of this matterDon't worry, I'll do my best to address your concern
I would like to apologize first for the inconvenience this may have caused you
***, if you wish to get a refund, I would highly recommend that you contact your bank and file for a chargeback
We tried to issue you refund, however, we've determined that your purchases doesn't meet the conditions for a refundYou purchased the Apps in Our capability to issue refunds greatly diminishes overtimeI do hope you would understand thisIf you'd like to learn more about our refund policy, see this page:
http://www.apple.com/legal/internet-services/itunes/ww
I encourage you to use the iTunes Feedback page to submit your comments: http://www.apple.com/feedback/itunesapp.html
Again, please accept my apologies for this inconvenience
Thank you so much for your understanding and patience
Sincerely, *** iTunes Store/Mac App Store Customer Support
On Oct 16, 2015, at 00:*** *** wrote:
Product iTunes Store
Support Category Purchases, Billing & Redemption
Support Topic I have been referred to you by Stormfollowing their decision to stop access to their game Racing Live with effect from Oct

Initial Business Response /* (1000, 5, 2015/10/23) */
To Whom It May Concern:
We have reached out to Mrs*** via our online system to provide more information
Thank you very much
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept
the response from the business.)
I have received a reply from them that said I was spamming their system when I sent complaints in againThey have still done nothing to fix the issue of crashing, freezing and now the game has started to go into processing modeI have to close the game and reopen the game in order to continue with playingThey told me they could not give me a refund and I had to contact the iTunes store which I have done and they are reviewing my caseI am waiting for a reply from iTunes supportMany more players are having the issues I currently have and I have told them to file complaints also and to request a refund from the iTunes storeThey have told me to zoom out and to collect from my habitats and my food very slowlyThat has not solved the issueAfter growing crops they said to visit a friend to make sure their system had caught up with my gameI can't visit friends because that is when I crash/freeze/start processingEverything they have told me to do I have done numerous times and nothing has helpedIndicating to me that I needed to go very slowly and zoom out all the way on my screen is a complete example of how they are leading me on trying to get me to do something else that they know will not workIt is their servers that are overloaded because they cannot keep up with the number of players, the number of dragons they offer and the number of promotionsTheir answer to you regarding my problems solved nothing and it will notThey just do not want to take responsibility for the game not working properly because of their servers not being able to handle the volume of playersNow even small players are having the same trouble and coming to me asking what they can do to solve itI tell them to file a complaint with various organizations and to ask the company what they should doMany have done what I have told them to do and they have done what the company said and it has not helped their game eitherI do believe they are capable of giving me a refund on the game that they just do not want toI again asked about my email to the CEO of the company and received no reply whatsoever regarding itAnd a few replies I have received the attitude of reply was insultingThey are treating the players as if we are stupid and I guess many of us are because we continued playing thinking they were helping us when they were truly just stalling us And trying to get more money out of the high-level playersThank you very much, *** ***
Final Business Response /* (4000, 19, 2015/11/17) */
To Whom It May Concern:
We have been helping Mrs*** and providing additional information via our support ticket systemWe received her video once and used its information to address the issueWe explained how the video was helpful and how we fixed the issueWe provided additional details and logs for her game and explained how a feature works to help clarify any confusionWe have shared with Mrs*** that we continue to investigate the other issues and will wait for additional information from other playersWe have also shared that we do not have the capability to process the refunds, as we do not have access to the relevant billing information and transaction details, and provided contact information for the appropriate party to assist her with refunds
Thank you very much
Final Consumer Response /* (4200, 21, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information they gave to me is totally useless as all the information they have given to me previously is totally uselessThe game needs to be shut down and everyone's money refunded to themI am working with iTunes on getting a refund but it is all A problem because I have not purchased anything in a whileEvery player is extremely unhappy with this game and wants a refund on their game alsoWe feel we should be able to continue to play but we want our money back

no you haven't reached out to me and the only thing I'm willing to accept is a refund of what you stole from me in the game of dragon story. I am owed in gold exactly our a refund of my money for that gold. This was taken from me in doing things in the game that I didn't do, never pressed any button in the game, never needed any coins in the game so it's obvious to even you that I didn't make this purchase. Give me my gold back cheap execuyive thievesNothing else will do everComplaint: ***I am rejecting this response because:Sincerely,*** Wallace

To Whom It May Concern:
We have been in constant communication with *** *** and the issue was resolved on ***
Thank you very much for your time

To Whom It May Concern:
We have reached out to *** *** via our support ticket system and believe the issue has been resolved
Thank you for your time

To Whom It May Concern:
We have already worked with *** *** to resolve the issue
Thank you for your time

To Whom It May Concern:
We have reached out to MrWallace to provide additional informationWe have already assisted him with multiple in-game reversals and have already explained to him that we will not be able to make additional exceptions to reverse his in-game actions in the future
Thank you for your time

Initial Business Response /* (1000, 5, 2015/10/08) */
To Whom It May Concern:
We have reached out to Mrs*** and we believe that the issue has been resolved
Thank you very much
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
ABSOLUTELY NOTTHEY WILL NOT FIX THE ISSUE AND KEEP SENDING NONSENSE EMAILSI CAN ATTACHED SUCH EMAILS IF NEEDED
Final Business Response /* (4000, 9, 2015/10/21) */
To Whom It May Concern:
We have reached out to Mrs*** to provide more information regarding the game and featuresWe hope this clarifies the issue
Thank you very much
Final Consumer Response /* (4200, 13, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still don't make any sense and aren't helping fix the situation
They are still, discriminating against Android PLAYERSTHEY only give things to APPLE USERS
I still never got my free gems FOR the newer versionsI listed them according to date FOR them and they will not fix
Other Android players have not received their gems or updates either
This company is biast to APPLE USERS only
If you have a different operating device such as Android or Kindle they do not help and ignore us

Initial Business Response /* (1000, 10, 2015/10/13) */
To Whom It May Concern:
We have reached out to Ms*** and believe we have resolved the matter
Thank you very much
Initial Consumer Rebuttal /* (3000, 12, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
They have NOT I repeat not GIVEN me back all my Dragons that I had on my games,, for my diamonds on my id ONE GAME THEY GAVE ME NONE OF MINE WHEN I KNOW WHAT I HAD ONE WAS A ANGEL13' , THEY Are cheating me I refuse to let them get awaY WITH IT!! MY champions I know what I had! throwing me a few at level IS AWFUL! it takes weeks and weeks to get to levelON all three accounts they are CHEATING me, THEY need to look at their SAERVERS like they always say they have! FURICIOUS !NOT going to stop till they do it right! I have nbrs that were deleted !!they never addressed that all all !WANT ALL my dragons and DIAMONDS back, NOT what I already had on my game! THREE black champions on MY ONE biggest game! immortal! BLACK knight I had a small one LEVELNINthry gave me one,, TAKES wow weeks to SAVE food!! they never returned any of that !LET them go into SERVERS from JULY THEY will see!! everything
Final Consumer Response /* (3000, 15, 2015/10/14) */
***Document Attached***
ON my lilred game I know I had ARCHANGEL ON my game!! TEMPLARChampion they are totally ignoring that I had them WHEN without question I am PERCENT know I did,THEY just aren't going to GIVE me what is on my games! I refuse to be cheated ,,
Final Business Response /* (4000, 19, 2015/10/19) */
To Whom It May Concern:
We believe the matter is now resolved
Thank you very much

To Whom It May Concern:
We have provided *** *** with more information and have resolved the issue
Thank you for your time

I am not satisfied with what the business had done and I haven't gotten back the gold that was stolen from me several times.  I am still owed 720 in gold that was stolen from me and has never been returnedComplaint: [redacted]I am rejecting this response because:Sincerely,[redacted] Wallace

To Whom It May Concern:
We have been in contacted with Mr. Wallace and resolved the issue on Mar 26, 2018.
Thank you for your time.

Initial Business Response /* (1000, 5, 2015/08/25) */
To Whom It May Concerned:
We were in contact with the customer, and the issue was resolved on 08/10/15.
Thank you.

We have reached out to [redacted] via our support ticket system to provide assistance.

To Whom It May Concern:
We reached out to [redacted] to provide additional information and address her concerns.
Thank you for your time.

Complaint: [redacted]I am rejecting this response because: as I already told Storm 8 when they emailed me several times, they have taken gold from me when I wanted to use it.  Giving it back days later is useless because what I wanted isn't available and they haven't taken account for ask of my time that they wasted, which is five days.  This is only one time of several that storm 8 has cheated me in this dragon game and they need to be made accountable for being horrible cheaters that don't even follow basic rules of their own game and think its OK to waste their customers time and money with no consequence or even consideration ever shown by them.  Storm8 = The worse cheaters of any phone app game I've ever played and they continue to do it every day and punishing their customers with horrible customer service as they steal your gold, which has to be paid for as well as making various cheating within the game, which include the spinning wheel, the battle arena.  The nest cheated me out of three gold just yesterday.  They are cheaters and need to be held accountable for their cheating game administrations.  Sincerely,[redacted]