Wayne Homes

To Whom It May Concern: Thank you for allowing us to respond to this customer’s concerns. I have looked back through our service records along with discussing the particular details of this job with representatives in this region. Regarding the issues with the window color
difference and cabinetry in the kitchen: Wayne Homes offers countless options for homeowners to customize and personalize their home to their preferences and tastes. In doing so, we do our best to make sure every decision during the selection process is thorough and customers are informed as best as possible. In this particular case the homeowner decided to change the selection of window manufacturer in the great room and not for the adjacent sunroom. In fact, there are now three different varieties of windows on this home. The customer wanted black Pella wood windows on the entire home, but chose not to pay for that expensive upgrade. So they decided on black Pella for the front only, and white Pella wood windows everywhere else. The exception is the “wall of windows” in the great room, where they decided to use white Silverline vinyl windows (again) to save cost. These were not only from a different manufacturer (Silverline vs Pella), but they were a completely different type of window (vinyl vs wood) and it does not seem reasonable to expect that they would look exactly the same. When the Home Owner raised a concern during construction, Wayne Homes verified their selection and the product installed with the contract and selection guide. Upon hearing the customer was dissatisfied with their selected windows, Wayne Homes offered to order matching windows and switch them out at builder cost for these customers. We felt this was more than fair considering no mistake was made, but the owners ultimately rejected that offer When the owners brought the concerns about the kitchen cabinets to Wayne Homes attention, it was discovered that their cabinetry layout and selection for the kitchen does not match the model which the customer references. In other words, they chose cabinets that do not match the ones in the model and therefore couldn’t be configured in exactly the same way. While the prints that were reviewed with the customer prior to commencement of construction show the bulkhead in relation to the wall mounted cabinets, Wayne Homes still offered to go above and beyond to help the customer achieve the look they wantedThey were given options; order all new cabinetry and countertops (again at builder cost) or Wayne Homes would lower the wall mounted cabinets and add crown molding free of charge. The customer selected to go with the latter. While we regret that these customers are dissatisfied with these two issues, both are a result of options chosen by the customer. We did what we could to work with them when they decided that they didn’t like the result, but there were no errors made by Wayne Homes regarding these issues To the best of Wayne Homes’ knowledge and records, all remaining outstanding items mentioned have been addressed. If there are discrepancies or additional areas of concern I would be happy to send out a warranty representative to inspect them with the owners Steve W*** VP of Construction Wayne Homes

Tell us why here..3/2/2018 To Whom It May Concern: Thank you for the opportunity to respond to Mr***’s complaint. We have visited his home numerous time for reported furnace problems, only to discover (every single time) that the furnace was functioning
properly. For the sake of brevity, I will only discuss the recent history on this.8/7/17: The customer reported a “smell” coming from the furnace and/or AC unit, so we sent the HVAC company who installed the equipment (*** ***) to inspect and repair if any issues were found. The equipment was fully inspected and found to be functioning properly, and their determination was that it was simply recirculating existing air (and odors) inside the home. The customer was not happy with that response so we decided to go above and beyond and install a UV air purifier at no cost to the customer. $in cost was paid by Wayne Homes despite having no actual problem to correct under the warranty.11/22/17: We received another service request on his furnace, relating to reported problems with the ignition system. *** *** was sent out again, and again fully inspected the furnace. They checked all parts, cleaned the ignition system just in case, then cycled it several times to make sure it was working properly. No issues were found with the furnace.12/7/17: Mr*** made another warranty complaint that the furnace was clicking 5-times before igniting (which, for the record, is entirely normal). We again sent *** ***, who again inspected everything and cycled the unit multiple times. No issues were found with the furnace.12/28/17: The customer called in to report the same issue. We attempted to send *** *** yet again, but this time they refused because they had already been out multiple times and never found a problem. After some persuasion, they agreed to go only if one our representatives (Shawn S***) was also present. That visit occurred on 1/8/18, and the furnace was again thoroughly inspected and cycled. The customer’s reported issue could not be duplicated and the furnace was again found to be working properly.1/19/18: Two Wayne representatives (Shaw S*** and Matt M***) returned to the home to work on a few issues unrelated to the furnace. While there, they were asked again by the customer to check the furnace. Once again, the furnace was inspected and cycled several times and found to be working properly.At this point, it’s quite possible that Mr*** has the most thoroughly inspected and repeatedly tested furnace in America. We respectfully decline to participate further in this matter. Drew E***SrVP of ConstructionWayne Homes

The matter has been referred to their attorney It is pending arbitration

Initial Business Response /* (1000, 5, 2015/06/26) */
Thank you for letting us know of the concern of these customersWe had multiple conversations with the customers on June 18, and had an agreed to resolution to the bathtubAt that time, the customers were satisfied and in agreement with
the repair and that is an appropriate repair to a scratch/crack in the surface of the tubThe customer later let us know that on the weekend of the 20th they noticed an additional crackThey didn't notify Wayne Homes of those finding before they made this claim on the 22ndOnce Wayne Homes was notified of the new warranty concern, we reached out to the customer to inquire if an additional crack had been foundAt that point the customer let Wayne Homes know of the crack and we in turn let them know that we are going to replace the tubWe believe that the customer is in agreement with us on the replacement of the tubWe have reviewed the warranty request options with the customer so that they can directly notify us so we can expedite the response to a warranty concern
Initial Consumer Rebuttal /* (3000, 7, 2015/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We will be happy once the tub is actually replaced with a new, undamaged one
Final Consumer Response /* (2000, 9, 2015/07/06) */

I am rejecting this response because:
The prints were not drawn to the contractThat was a major part of the delayAlso Wayne allowed their personnel to go on vacation during crunch timeWe signed with Wayne in the beginning of July and didn't have our construction meeting until August 3rdIt was delayed due to vacationI understand people are allowed time off but not at my expenseThey were told multiple times by my wife and I to get things goingIf they couldn't get things done on time, they should have told us at the beginning and we wouldn't have this problem. Look I keep hearing it is non refundable and it isn't their faultI understand what I signed but they cannot make statements and not do their job hiding behind "it's not refundable." They didn't get this done in time so it is DIRECTLY THEIR FAULTJohn even told my wife he would refund the money if it fell throughWhen the property fell through he didn't come through on this I also understand they are a business( terrible at best) and they did some work for us (also terrible at best) but I also had a lot of time and money into this as wellI am willing to compromise so I can put this nightmare behind us

Initial Business Response /* (1000, 16, 2016/03/07) */
(Revdex.com - converted from original documentSee file.)
As mutually agreed, and as weather permits, we will complete the final gradeThis work is currently scheduled to be completed on March 17-We do have concerns that successfully
completing this activity Mid-March may not be ideal, and we will complete the work as scheduled if weather and soil conditions allowGiven that conditions may not be ideal, we will offer additional grading if necessary to ensure that we're able to establish a positive gradeIn the interest of customer satisfaction I would also offer to seed and straw the yard at a later date, as weather permitsIf a second final grade, or a "touch-up" grade is required, we will complete this work at the time of the additional seeding of the yard when weather and soil conditions are favorable to install the seed
We understand that there is a concern with bubbling in the counter top at the seamOur Customer Care department will contact the owner directly to schedule an appointmentDuring this visit, we can determine the cause and the appropriate remedyAt this appointment, we will also be happy to review any other concerns the owner may have
I have discussed this project with our team, and other than typical site conditions, and options that the owner selected, we are not aware of any extra-ordinary or unusual expenses on this projectI respectfully decline to reimburse the $20,or to install a concrete driveway as requested in this complaint
We are not aware of any work that has not been completed in a good, workmanlike mannerWe will consider all requests and we will evaluate any concerns that the owners may haveWe will continue to address any warrantable items throughout the remainder of the 2-year fit and finish warranty period
Sincerely,
* George M***
Wayne Homes
Initial Consumer Rebuttal /* (2000, 18, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you so much for the response to our complaintWe would love to accept the offer that you have given to grade, seed and straw the yard for usThat would be great, thank you! Also, we have spoken to Don, and he will be coming out on the 21st to look at the countertopI was wondering if we could have the option to upgrade the countertop to granite possibly, since they will probably need to replace it because of the bubbling, and we could pay the difference in the price if neededThat would be depending on how expensive it isIf it is too pricey, we will just keep the same type of countertop, even though we are not really satisfied with the qualityCould you possibly see how much it would be to replace the current countertop with granite? Thanks again for your response and agreeing to grade, seed and straw the yardWe appreciate it
***

To Whom It May Concern 7/8/
I am responding to the information and pictures recently provided by Mr*** Several of those issues have already been addressed, and the rest have not been brought to our attention before I am not going to discuss them item by item at this point because I don't think that would be productive During the last time we had a warranty representative at his home on 6/10/16, Mr*** again asked if he would be receiving a "payout" from Wayne Homes When he was told no, he became hostile and threatened legal action He called someone that our representative assumed was his lawyer, and then told our rep that he was immediately filing a Revdex.com complaint
In short, I believe Mr*** needs to decide if he wants to try to work with our warranty department in a reasonable manner or if he'd rather keep making threats But if a "payout" is the only thing he'll accept, then we're not going to be able to help him
Regards,
Drew Eckel
VP of Construction
Wayne Homes

Initial Business Response /* (1000, 6, 2016/04/01) */
March 31,
Re: Case #: ***; Mrs*** ***
To Whom It May Concern:
The customer has reported that the edges of their laminate floor are swellingThis product is covered by a manufacturer's warrantyUpon the customer
reporting the issues with the floor, Wayne Homes sent our own representative out as well as an expert representative from the flooring supplierThis type of flooring has many great qualities, but applying bulk liquid on this flooring will most likely damage the productThe flooring representative determined that the issues were caused by animal urine and/or improper cleaning products/methods and were therefore not covered under the warranty (see attached letter from Barrington Flooring)
Wayne Homes had sent the flooring company out initially on January 16th to trim carpet fibers and also replace some of the hard surface flooring that had chips and scratchesNearly a year later, the tech returned for a service call and he observed the raised flooring edges; including the boards that had been replaced during the first service
It was also reported that the floor was covered in one area by an area rugThe floor under the rug did not have the damage that was witnessed to the floor not protected by the rugAfter analyzing the floor and researching the finding with the manufacturer's guidelines, the flooring company provided the information in a letter along with pictures documenting and supporting their findings
While it is rare for a manufacturing defect to occur, it can happen from time to timeWayne Homes has asked the flooring company to submit a review request with the manufacturer to verify the findings even furtherOnce the review comes back, Wayne Homes will be happy to share this with the Home Owner
Sincerely,
Steve ** W***
VP of Construction
Wayne Homes
Initial Consumer Rebuttal /* (3000, 8, 2016/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will concur with the improper cleaning products/methodsHowever it was NOT done by us, the home ownersAny cleaning we performed was done using approved laminate spray floor cleaner and paper towels, which was confirmed as appropriate methods by the expert representative from the flooring supplier on the Dec 3, visit
Our issue is that the improper cleaning products/methods were used by our Project Manager, Michael S*As explained in my initial complaint, both my husband and I witnessed him using a Wet Jet while he was performing our final cleaning of our house
Yes we have petsHowever animal urine did not cause all these bubblesLiquid would have to set on these floors for quite some time to cause issues, as well as be a significant amountWe have two small dogs who are caged for the majority of the day while we are at workWhen an accident occurs, we clean it up immediately
The attached letter dated 3/31/states we received a Floor Care GuideWe did not receive any such material
The pictures in the attached file will not open due to insufficient privileges
Your attached letter also referenced the reason for the January service was to replace scratched/chipped boardsThis is incorrectThe reason for the service call was to fix the loose floor vents because the cuts made to the flooring when initially installed were too big for the openingsOur vents were not snug in placeThe tech had to replace these boards because the openings were beyond repair
On the Dec visit, the areas under the rugs did in fact have damageAnd I would be glad to show you the areas because they are areas in which animal urine could not have reached them
Lastly, we live in South Central Pennsylvania, which gets hit with horrible snowy winters...more than Northeast OhioSnow, rain and mud get tracked in for out of the months in a yearTo make this whole story plausible, the area in front of our exterior front door should have the worst damage because this area would receive the most amount of liquidIronically, that area has very little damage
---If your argument is that improper cleaning methods caused damage, then Mike S*** used the improper method
---If you argument is a build up of fluid such as water and urine, then the worst parts would be in front of our door...which it is not
Final Business Response /* (4000, 10, 2016/04/15) */
Thank you for allowing us to respond to this customerAs mentioned before the bubbling damage observed is common with improper use of cleaning products, prolonged exposure to liquid, and or repetitive exposure to liquidsThe findings of the flooring company that were shared with the customer along with the photographs supporting this claim indicate one or more of the above-mentioned causes
Wayne Homes will send an additional copy of the Floor Care Guide to the homeowners address
I have consulted with the Field Manager who used a dry mop to do a last final touch up before closing with the customerEven if the customers accusations regarding use of a wet mop were accurate, both Wayne Homes and the flooring company agree that one use would not cause the damage that is observedFurthermore, additional damage has occurred to flooring that was replaced nearly a year later after the alleged mopping occurred
In short, our position stands that the flooring damage is not a manufacturing defect and therefore not covered under warranty

Initial Business Response /* (1000, 16, 2016/03/07) */
(Revdex.com - converted from original document See file.)
As mutually agreed, and as weather permits, we will complete the final gradeThis work is currently scheduled to be completed on March 17-We do have concerns that successfully
completing this activity Mid-March may not be ideal, and we will complete the work as scheduled if weather and soil conditions allowGiven that conditions may not be ideal, we will offer additional grading if necessary to ensure that we're able to establish a positive gradeIn the interest of customer satisfaction I would also offer to seed and straw the yard at a later date, as weather permitsIf a second final grade, or a "touch-up" grade is required, we will complete this work at the time of the additional seeding of the yard when weather and soil conditions are favorable to install the seed
We understand that there is a concern with bubbling in the counter top at the seamOur Customer Care department will contact the owner directly to schedule an appointmentDuring this visit, we can determine the cause and the appropriate remedyAt this appointment, we will also be happy to review any other concerns the owner may have
I have discussed this project with our team, and other than typical site conditions, and options that the owner selected, we are not aware of any extra-ordinary or unusual expenses on this projectI respectfully decline to reimburse the $20,or to install a concrete driveway as requested in this complaint
We are not aware of any work that has not been completed in a good, workmanlike mannerWe will consider all requests and we will evaluate any concerns that the owners may haveWe will continue to address any warrantable items throughout the remainder of the 2-year fit and finish warranty period
Sincerely,
* George M***
Wayne Homes
Initial Consumer Rebuttal /* (2000, 18, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you so much for the response to our complaintWe would love to accept the offer that you have given to grade, seed and straw the yard for usThat would be great, thank you! Also, we have spoken to Don, and he will be coming out on the 21st to look at the countertopI was wondering if we could have the option to upgrade the countertop to granite possibly, since they will probably need to replace it because of the bubbling, and we could pay the difference in the price if neededThat would be depending on how expensive it isIf it is too pricey, we will just keep the same type of countertop, even though we are not really satisfied with the qualityCould you possibly see how much it would be to replace the current countertop with granite? Thanks again for your response and agreeing to grade, seed and straw the yardWe appreciate it
***

To Whom It May Concern: I am responding to the complaint posted by *** ***. Unfortunately, the stated complaint is extremely misleading and inaccurate. We have responded to multiple requests for warranty service on this home since they closed with us on
9/2/16. The vast majority of the issues addressed have been minor cosmetic issues, primarily paint and cabinet/trim adjustments. Part of our difficulty resolving these issues is the inability or refusal of the customer to provide a comprehensive list of items they want addressed. We would schedule a visit, address or items as requested, only to have a completely new list show up a week or two later. This pattern continued for approximately months after closing until we finally proposed to have a meeting at the house, and develop one last comprehensive list of cosmetic items to address. The customers agreed to this, and that meeting occurred on 1/26/17. Our representatives walked through the house with the owners, room by room. A final list was prepared, agreed to, and documented on a Change Order which the owners signed. Our warranty technician scheduled the work to be done on 3/and 3/3. After the first day of work on 3/2, our tech received a text message from the owners indicated that they were satisfied with the work done that day. During his visit the next day on 3/3, Mrs*** pointed out other items that were not on the agreed list. Since he was there anyway, our tech agreed to address those items as well in the interest of customer satisfaction. Following that visit, Mrs*** indicated she was not satisfied with one of those final two additional repairs that were completed (specifically the paint touch up appearance after a piece of trim was adjusted)At this point, our patience with addressing a never-ending sequence of minor cosmetic issues had run out. The customers had lived in the home for months at that point, and there was no longer any way to tell whether these issues existed during construction or were caused by the moving process or simply living in the house. We sent them a letter offering a one-time $payment toward the painting of that one last piece of trim that we addressed. They refused and posted this Revdex.com complaint insteadWe have never refused service to these customers. After many months and multiple visits over minor cosmetic issues, we simply asked for a meeting so that one final list could be addressed. They agreed and that was done; however, quickly broke that agreement by adding new cosmetic items. The remainder of the 2-year Fit & Finish warranty as well as the 10-year structural warranty are still in effect for any new legitimate issues that arise. However, the time to address minor cosmetic imperfections is long past Drew E*** VP of Construction Wayne Homes

To Whom It May Concern; I prefer not to comment at this time. We are still attempting to work through these issues with Mr***, and I feel any response I make here could jeopardize that effort. Drew E***VP of ConstructionWayne Homes

Thank you for sending this concern to usI have contacted my staff regarding the concerns listed by the customerI have also spoken with the customer and have reviewed the current situation along with our plans to complete outstanding itemsWayne Homes recognizes the stress involved in building a
new home which is often compounded when things do not go perfectly to plan as with many construction projects. Our primary focus is to build a quality home that our customers will truly enjoy. Sometimes this means sacrificing time rather than the quality. As of today, Wayne Homes is still waiting for the authorization and disbursement of the drywall draw which was completed on or by November 4th, 2016. In an effort to keep the job moving, the Construction Manager continued to schedule trades and work to be completedThis week alone painters, trim carpenters, flooring installation, and plumbers have been on site to complete various scopes of work. We are currently working towards a closing date in the first part of January Wayne Homes is committed to completing the job and meeting the highest standards set by the company. We apologize if the customer feels we have “put (them) on the backburner” but that is most definitely not the case and we will continue to work together towards completion

I am rejecting this response because:I had years FULL warranty thru Wayne homesNot only have I allowed to show my house to Wayne Homes future customers many times and because of the viewings Wayne homes has sold many more homes. In regards to the FurnaceI have had problems with the whole unit since I Moved in but this last fall, winter, spring the furnace has had problemsIT DOES NOT START ALL THE TIMEI understand that your technicians has been out here many times but they do not have the experience to fix it or they would have. I still have problems with the FurnaceYOUR year warranty is to FIX and not inspect items and leave me hangingIf you are unable to fix it you have to hire someone else to do it or replace the whole unit. PLEASE HONOR YOUR WARRANTYFIX my unitIf you are unwilling to fix it PLEASE HONOR your agreement. I AM HEREBY AGAIN ASKING FOR $ FOR ME TO USE TO PAY ANOTHER REPAIR COMPANY TO HAVE MY UNIT FIXED.

The matter has been referred to their attorney It is pending arbitration

Initial Business Response /* (1000, 5, 2015/12/02) */
To Whom it May Concern:
For the sake of expedience, I have attached the letter I sent this customer in September and that he referred to in the complaint You can clearly see that I did not void the waterproofing warranty as claimed by the
customer
The waterproofing warranty (provided by the product manufacturer, Tremco Barrier Systems) includes some conditions in order for a warranty claim to be supported Namely that underground drainage systems must be installed and functioning properly, and that proper surface drainage must be maintained Wayne Homes installs the footer drains initially, but the termination of those drains (either a footer sump discharge or natural drain) must be run away and maintained by the customer Underground downspout drains are always a customer responsibility by our contract, as is maintaining proper surface slope around the home
In this situation, we identified two apparent contributing factors (as discussed in my letter)First, that both the downspouts and footer drains terminate in one 4" pipe that is insufficient to handle the water volume And second, that are surface drainage issues resulting from the neighboring property and the customer's driveway I merely suggested that they needed to eliminate those factors first, before Tremco would be willing to do any more warranty work I also offered to return, once the issue of the 4" discharge was corrected, and ensure all the footer tile was clear before we investigated other possible causes However, I was never given that opportunity and I still don't know if the drain discharge issue was addressed
With all that said, I am willing to discuss some amount of reimbursement if there were legitimate problems found with the footer drains and the customer has documentation (i.epictures) to that effect
Thank you,
Drew E***
VP of Construction
Wayne Homes
Initial Consumer Rebuttal /* (3000, 7, 2015/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the neighbors house was a issue it should of been addressed at the time of construction since that house was here before we builtThe water intrusion is about feet away from the drain tie in, so it is not an issue hereWe had two outside contractors come out to jet and camera the footer drainBoth parties came to the same conclusionI called Wayne homes and told them what both contractors foundWayne homes chose to deny what the problem wasAll photos and documentation to back this fact up are with my lawyer
Final Business Response /* (4000, 13, 2016/01/19) */
To Whom It May Concern:
We have not seen the photos & documentation the customer refers to, so I can't comment on the problems he claims to have found As previously stated, we never refused to honor our warranties I merely stated that he needed to correct the drain discharge issue first, and we would return to investigate if that didn't solve the problem In any case, the customer has already retained an attorney and our counsel has already responded I do not believe there is any need for further Revdex.com involvement given the course the customer has chosen to take
Drew E***
VP of Construction
Wayne Homes
Final Consumer Response /* (4200, 15, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We only got a attorney involved because Wayne homes has given us so many excuses as to what was causing the water intrusionIt was only after I hired two outside contractors to look at my water intrusion that I found the problemI have called many times on this asking to speak with Drew and he does not return my callsI have spent thousands of dollars to correct a problem that should of been covered under my yr basement warranty We have had plenty of rainfall since I have had the problem corrected and that area of my basement shows no sign of water intrusionHere are just some of the pictures that have been takingIf you would like to see more Drew and talk about this please give me a call

To Whom It May concern; Wayne Homes is fully aware of the concerns of this homeowner. Wayne Homes has inspected the floor system in question on three separate occasions and found no defect or failure to deliver per our contractual agreements, the Residential Construction Performance
Guidelines, or industry standards. Be that as it may, we acknowledge that the owners are not satisfied with the amount of deflection in the floor. At this time Wayne Homes is still attempting to work with the customer on these issues to achieve a mutually agreeable resolution. A representative will be reaching out to them early next week to schedule an appointment to add blocking to the floor system to reduce the current amount of deflection Drew E*** SrVP of Construction Wayne Homes

To Whom It May concern; Wayne Homes is fully aware of the concerns of this homeowner. Wayne Homes has inspected the floor system in question on three separate occasions and found no defect or failure to deliver per our contractual agreements, the Residential Construction Performance
Guidelines, or industry standards. Be that as it may, we acknowledge that the owners are not satisfied with the amount of deflection in the floor. At this time Wayne Homes is still attempting to work with the customer on these issues to achieve a mutually agreeable resolution. A representative will be reaching out to them early next week to schedule an appointment to add blocking to the floor system to reduce the current amount of deflection Drew E*** SrVP of Construction Wayne Homes

I am rejecting this response because:
I reject this because a- we never said we felt rushedWayne homes did not have a finished product in the prints that were supposed to be done at that meetingB- we did not have these meetings in a timly mannerJessica went on vacation and could not be reachedWhen she returned, she did not even look at our printsThe prints were wrong and that delayed closing with the bankC- we talked with wayne homes before we bid on the landAfter we bid and it was accepted by the sellers, wayne homes asked forr the extension until aug They said that was plenty of time to close and the sellers wanted for earnest money D- being upset and ruining our vacation is a moot pointWe were willing to leave early to close on everything.We kept all appointments, never delaying ANYTHINGThe delays came from wayne homesE- My realtor did an excellent job with doing contracts for the landWe had a contract with colwell banker so he had to be paidHe met every deadlineWayne homes and john rae are using him as a scape goatJohn sided with the sellers, without knowing the factsHe admitted to having long conversations with them which is inappropriate.F- the delays in closing were all on wayne homesI put my money into this and through their incompitence and their allowing numerous personell to go on vacation makes them liableI do not know why my money is "non refundable" Its their fault we lost and they should have to repay itIf they can explain why they think I should eat the cost and if I did anything wrong I am very interested in how and why they think that?

Initial Business Response /* (1000, 5, 2016/04/22) */
Thank you for allowing us to respond to this customerThere are several acceptable ways to install vinyl siding which are recognized by the Vinyl Siding Institute and in conformance with industry standardsThis customer's year fit and
finish warranty provided by Wayne Homes expired almost years agoHowever ,as a courtesy, a Customer Care Representative was sent out to the home on April 4th, to inspect the siding issues reported to us by the customerThe representative inspected how the siding was installed; this included the manner in which it was fastened to the structure and specifically where the siding meets the soffitThe representative concluded that the siding was installed per Wayne Homes scope which is also an acceptable method of installation according to industry standards as mentioned aboveTherefor, we respectfully decline the customer's request to have their vinyl siding replaced
Initial Consumer Rebuttal /* (3000, 7, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The siding is blowing off my house piece by piece I am not satisfied This will be taken further

Initial Business Response /* (1000, 5, 2016/05/11) */
To Whom It May Concern,
I am aware of Mr***'s concernsAs this home is over years old, the only warranty still provided by Wayne Homes is our 10-yr structural warrantyBasement water leaks are not a structural issue that would be
covered by that warrantyMr*** does have a waterproofing warranty in effect through the manufacturer of that productRepresentatives from the manufacturer have inspected Mr***'s home and found no sign of an active leak that required any remedyRepresentatives from Wayne Homes (despite the fact that he is out of our warranty) also inspected multiple times and likewise never found any indication of an active leakQuite simply, there is no problem with this basement to addressThe fact that Mr*** had MrRooter inspect the footer drains, finding them partially filled with water, in no way indicates that there is a problem with their installationThat is the purpose of those drains, and occasionally they will have water in themIf any of our inspections had shown any sign of a real problem, we would have been happy to help Mr*** obtain service from the manufacturerBut that has simply not been the case
Sincerely,
Drew E***
VP of Construction
Wayne Homes