Consumer sent the following response:RE: The entire right (only) side of my bathroom gas fireplace was tiled shut, thus making removal of the door impossible The fireplace will start after a few tries if the gas builds up in the burner enough.Paragraph I:I DID NOT inform any tile setter that I did not use that side of my fireplaceThis house was built years ago and has been used for heating since the construction.Paragraph II:Gerome's IS responsible for opening this door as they tiled it shut (all the way down the right side)It is totally untrue that I contracted Tony after yearsI telephoned him last October, when the burner was having problems lighting and informed him of the problem (I wanted to have the fireplace serviced) Tony (Quote said to me, " There is nothing I can do".) Gas fireplaces do not need servicing every year - I did not realize that the door was inoperative .Yes, he did call me but I felt that I did not have to be subjected to his verbal abuse and argumentative conversation.Thank you, [redacted]
Consumer sent the following response:RE: The entire right (only) side of my bathroom gas fireplace was tiled shut, thus making removal of the door impossible The fireplace will start after a few tries if the gas builds up in the burner enough.Paragraph I:I DID NOT inform any tile setter that I did not use that side of my fireplaceThis house was built years ago and has been used for heating since the construction.Paragraph II:Gerome's IS responsible for opening this door as they tiled it shut (all the way down the right side)It is totally untrue that I contracted Tony after yearsI telephoned him last October, when the burner was having problems lighting and informed him of the problem (I wanted to have the fireplace serviced) Tony (Quote said to me, " There is nothing I can do".) Gas fireplaces do not need servicing every year - I did not realize that the door was inoperative .Yes, he did call me but I felt that I did not have to be subjected to his verbal abuse and argumentative conversation.Thank you, [redacted]