Wayne Oxygen & Welding Supply Reviews (1)
Wayne Oxygen & Welding Supply Rating
Description: WELDING
Address: 1022 West Main Street, Waynesboro, Virginia, United States, 22980
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Review: I am in possession of a leased 20 lb CO2 cylinder from Wayne Oxygen. When attempting to exchange or return the cylinder the company refuses to accept it claiming the cylinder is not their property. It is the original cylinder I received upon signing the lease. The contract has no identification of the cylinder only a description.Desired Settlement: The company to accept cylinder, terminate lease, and drop lost property charges.
Business
Response:
The cylinder in question does not belong to us. The cylinder he is trying to return is painted in black primer with cylinder stamped property of [redacted]. Per our discussion all cylinders owned by Wayne Oxygen Company are painted aluminum in color with shoulder painted orange, with our name Wayne Oxygen Company hand stamped in the cylinder. Mr [redacted] upon his attempt to return said cylinder, was shown what our cylinders look like. The only way to remove this item from his account is to return our cylinder or pay the replacement cost of the cylinder. He has already been billed for the replacement cost of the cylinder.Wayne Oxygen CompanyRon BrowerPresident
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The attached picture is the tank I received from Wayne Oxygen. There are no stamp marks saying that it is property of [redacted] and I have not modified it in any way. It does not resemble the tanks that Wayne Oxygen leases but it does look like it could be one of their customers' tanks. I refuse to be held liable for the company's mistake.
Regards,
Business
Response:
I have forwarded pictures of the cylinders and their markings. We issued credit for the cylinder lease, but have billed Mr [redacted] for the replacement cost of the missing cylinder. If payment is not made in 30 thirty days, we will be forced to go to court which will also incur court cost and possible lawyer fees. I may be reached at ###-###-#### if any questions.Thanks,Ron BrowerPresident