Wayne Water Systems

Dear Ms [redacted] , Thank you for contacting WAYNE Water SystemsIn response to Mr [redacted] inquiry MrD [redacted] was following our Customer Service policy at WAYNE Water SystemsOur warranty states that we must receive proof of purchase Initially Mr [redacted] was advised that his pump had a year warrantyThis was a mistake on the WAYNE Customer Service DepartmentWe apologize regarding the initial confusion of Mr [redacted] being advised his pump may have a year warrantyOur new Customer Service Representative Nate did not realize it was a discontinued modelWe have since educated Nate on thisAs a one-time courtesy WAYNE would like to offer Mr [redacted] a pump of equal value at no-chargeMr [redacted] can contact me directly at ###-###-#### or [redacted] It would be my pleasure to rectify this situationThank you kindlyRegards,Michelle D [redacted] ***Customer Experience ManagerWayne Water Systems [redacted] [redacted] ###-###-####

Hearing the customers frustration I completely sympathizeThis is one of our most popular pumps and as such I have forwarded this directly to my quality director to review and addressBased on customer service stats on returns we are not having a high return rate so I apologize for the customers
inconvenienceI will gladly send him a new base free of chargeI will need a physical address though because we ship *** ** and they will not deliver to a PO BoxPlease respond as soon as possible and I will get this out right away. Thank you,Tina A***Customer Service ManagerWayne Water Systems###-###-#### ###-###-#### F*

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], Thank you for contacting WAYNE Water Systems. In response to Mr. [redacted] inquiry Mr. D[redacted] was following our Customer Service policy at WAYNE Water Systems. Our warranty states that we must receive proof of purchase.  Initially Mr. [redacted] was advised that his pump had a 3...

year warranty. This was a mistake on the WAYNE Customer Service Department. We apologize regarding the initial confusion of Mr. [redacted] being advised his pump may have a 3 year warranty. Our new Customer Service Representative Nate did not realize it was a discontinued model. We have since educated Nate on this. As a one-time courtesy WAYNE would like to offer Mr. [redacted] a pump of equal value at no-charge. Mr. [redacted] can contact me directly at ###-###-#### or [redacted]. It would be my pleasure to rectify this situation. Thank you kindly. Regards,Michelle D[redacted]Customer Experience ManagerWayne Water Systems[redacted]  [redacted]
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