Wayne's Carpet Cleaning & Repair Service, Inc.

On or about early June 2016, I contacted *** Appliance Service to repair the bottom drawer ice maker on a Samsung refrigerator The initial visit was a service call The technician said it had to be replaced I submitted payment for the ice maker Two different techs came out The latter tech, who was more knowledgeable, eventually stated it was not the ice maker He stated (and he called the 1-***-samsung number) to confirm it was the PCB board had to be replaced This was on the third visit Nothing was still repaired The staff member, ***, called me to give me the price for the PCB board I patiently asked ***, why am I paying for something for more than likely not being diagnosed correctly? I stated if it had been diagnosed accurately, then I would not have to pay for a second item How did it become my fault for the poor diagnosis? He strongly and (rudely) stated since a valve was replaced, he could not provide free service
I have been waiting patient

My washing machine had an issue and was covered under warranty through ***I called *** to file a warranty claim*** approved the warranty claim and used Williford's Appliance Services as the authorized company to make the warranty repair
Williford's Appliance Services called me to setup the appointment and stated that they needed a credit card in case that *** didn't cover the warranty
Williford's Appliance Services then came over to take pictures of the washing machine and order the parts needed for the warranty claim
Williford's Appliance Services came back and made the warranty repair on February 3, and charged my credit card $
When I called Williford's Appliance Services to inquire about the credit card charge, I was told that it was for a "diagnostic fee"I explained to them that this was a warranty claim that *** had approved and my credit card was not authorized to be charged anything unless *** didn't approve the warranty

Our *** Refridgerator wasn't cooling properly, knowing it was still under warranty, I contacted *** directly at which time they gave me the name and number of Williford's Appliance Service out of Corpus ***ti, TXI called Williford's on 11-30-to come out and diagnose the problem, before they would even put us on the schedule, they wanted our credit card information to reserve our apptWe felt uncomfortable about providing our card without a product in hand or svc already performed, but it was the only way to get them to come out and diagnose the problemWilliford's sent a svc person out on 12-2-to provide a diagnosisThe svc person (***) that they sent out, had no idea what he was doing and did not provide a diagnosis at the time of the visitHe said someone from their office would be calling me on Monday, 12-5-with the diagnosisI did not get a call on Monday as promisedThree weeks went by and I never heard back from Williford'sWhile caring for our newborn b

see Attached document

We received a call from Jason trying to confirm an appointment change however, I was not in the office at the time to make the confirmationOur employee who answered the phone told him I was not in to confirm that switching our appointment from Monday to Friday would be okay and that I would call him backOnce I was back in the office, I called Jason and the first thing I noticed is when he answers the phone (I suggest you call to see for yourself) he has a very rude and demeaning toneI didn't think much of it at the time but continued to explain my reason for callingWhen I told him I was calling to confirm an appointment, he responded in an irritated tone and said "I have already told you that we are going to be out Monday, I don't know why you are calling to confirm an appointment for Friday" I replied with "I am sorry but I think you have me confused with someone else" this response did not phase him and he proceeded to speak to me as if we had already spoken about this earlierI then asked "why would you call earlier to confirm an appointment if you never had any intention on switching it" that's when he really got upset and said he already sent an email, spoken to me about it, and was mad that I was even questioning him basicallyI told him I did not appreciate the way he was speaking to me and his response was "you were rude first so I am going to be rude back." At that point I knew he was no longer worth my time so I asked for his name and told him to have a good dayAfter getting off the phone with Jason, I immediately called Whirlpool to inform them of the horrible customer services Williford's Appliance Services has to offer

I called Williford's appliances because my freezer door was not closing all the way and the ice maker was not workingThe company said they would have to send someone out to see what the problem was Then once they discovered the problem the technician would have to set up another date to come out and fix the problem based on his first evaluation
A technician came out the following week and said he would have to order a part for itMy husband paid by check and we set up another time for him to come out The second time he came out- the technician did not know how to take the door off of the freezerHe was not very careful- items on top of the refrigerator fell and broke a big talavera decorative bowl that was on the counterThe bowl was more expensive then the part I had to orderI told the receptionist about it when I called badidn't care- he did not even give an apologyThe part ordered is still sitting in a cabinet because he only used like a washer of itOnce

Worst customer serviceSays they are going to be there between a certain time, only to show up hrs late with no callPart had to be ordered,tried to set a time for repair but guy on phone was rude and said between 8-that's it