We will be refunding the customer a total of 115.60, I can attach a copy of the refunded receipt if needed.I would, however, like to explain the situationOur business offers free delivery to veterans & first respondersOnce we delivered the correct recliner in the home, the consumer did not find it suitableAt that time they came in and re-selected a recliner for a lesser amountSince the customer was re-selecting that voided the free deliveryWe explained that during the time of re-selectionAlso, if a customer goes with merchandise at lesser value it is to stay an in-store creditThis too was explained to the customerA few weeks after delivery, the customer's daughter came in and we explained the process to her as wellThe merchandise has been in the customer's home since November of & they have now decided to contact Revdex.comWe will go ahead and accommodate customer's request, as we strive to provide excellent customer service.Thank you
Copied below are dated notes directly from our systemInitials referenced CN (*** ***) BK (*** ***)I will also be attaching the signed invoice stating our refund policy & special order policy along with a copy of the letter sent to BrandsourceAs you can clearly see nothing
has been altered. 12/IN THE QUE FOR JAN IF NOT FEB PER FACTORYCN 12/PER FACTORY OUT OF STOCK MID FEB IF NOT SOONERCN LEFT MESSAGE ON ***1/LEFT MESSAGE FOR CUSTOMER IN FACTORY MID FEBRUARY AND TO US TOWARDS END OF FEBRUARYCN*** CELL PHONE FOR ***CN TALKED TO HER TODAY 1/181/LEFT MESSAGE ON CELL PHONE.TOLD HER MR*** IS WELL AWARE THAT SHE MAY FILE LEGAL ACTIONS BUT THAT SHE DID SIGN INVOICE ON SPECIAL ORDERS/WE CANNOT HELP THAT IT IS ON BACK ORDER/THE WHOLE COUNTRY IS BACKORDERED NOT JUST *** FURNITURECN2/PER FACTORY DUE IN FEB TO EDGERTONCN2/DUE IN FEB LOVESEAT IN WAITING ON SOFASCN END OF FEB FIRST WEEK IN MARCH2/SCHEDULED TO LEAVE FEB FROM KANSASCN2/RECEIVED FURNITURE, LM TO SCH2/ATTEMPTED TO DELIVER FURNITURE3/CUSTOMER CALLED WANTS FULL REFUND/IF NOT COURT CN3/BK ATTEMPTED CONTACTING CUSTOMER3/BK SENT CERTIFIED LETTER PROVIDING TWO OPTIONS, RECEIVE 50% REFUND DUE TO SPECIAL ORDER POLICY OR CUSTOMER MAY TAKE DELIVERY
Complaint: ***
I am rejecting this response because: Please see attached contract. It clearly states circled 6-wks. If you notice toward the bottom of the contract on the right of the first paragraph the total amount of $is written and on the second paragraph a is written on the contract I signed.On the contract *** submitted to Brandsource and Revdex.com the 6-weeks and dollar amount are missing. This is not the contract I signed. In addition to ***'s Dated Notes from there system.1) I WAS NEVER NOTIFIED 12-72) IMPOSSIBLE WE DO NOT HAVE A PHONE AND HAVE NOT HAD IN SEVERAL YEARS, UNABLE TO LEAVE MESSAGE3) THIS WAS NOT A SPECIAL ORDER. THESE ITEMS WERE NOT CUSTOMIZED. THESE ITEMS WERE ON THE FLOOR, WE PURSCHASED WITH NO CHANGES MADE.4) ON THE NOTES YOU PROVIDED BRANDSOURCE AND NOW FORWARD TO Revdex.com YOU STATE YOU HAVE TOLD ME ALL ALONG THE FURNITURE WOULD BE AVAILABLE FEBRUARY 12TH. HOW COULD THAT BE? NOT ACCORDING TO YOUR NOTES ON YOUR SYSTEM. CONTRADICTING YOURSELF AGAIN.5) I RETURNED YOUR CALL ON MARCH 2ND TWICE.6) I HAVE NOT RECEIVED CERTIFIED LETTER.7) AFTER ALL THE MESSAGES I LEAVE YOU. TODAY 3-13, YOU CALL ME AFTER YOU RECEIVED NOTIFICATION FROM Revdex.comNOT TO RESOLVE THIS ISSUE BUT TO WARN ME NOT TO SAY ANYTHING NEGATIVE ABOUT YOU BECAUSE YOU HAVE A BIGGER FOOT THAN I DO.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The information provided to Revdex.com by Kamins was not the information they sent to me I do not want
repairs done for the third time because now the recliners are out of warranty and I will be stuck with these defective reclinersIf they will replace the defective recliners, I will be satisfiedThis is the email I was sent rather than what they said they were doing:
Mrs***, I need to know exactly what areas on the recliner are peeling. These covers are discontinued but they do still have kits for repair like we did last time. Also, this chair will have a different ACK# than the other one. That will be on the tag either under the footrest or under the chair. I have been discussing the situation with our La-Z-Boy representative and they want to make repairs. I did stress that you are concerned about the future of the chairs. He wanted to make sure that there had been no chemical cleaners used on the chairs and only cleaned with a cloth and water/distilled water.As soon as I get the information, we will get the materials to make repairs. Also, how has the previous repair held up? Thanks,***
Regards,
*** ***
We will be refunding the customer a total of 115.60, I can attach a copy of the refunded receipt if needed.I would, however, like to explain the situationOur business offers free delivery to veterans & first respondersOnce we delivered the correct recliner in the home, the consumer did not
find it suitableAt that time they came in and re-selected a recliner for a lesser amountSince the customer was re-selecting that voided the free deliveryWe explained that during the time of re-selectionAlso, if a customer goes with merchandise at lesser value it is to stay an in-store creditThis too was explained to the customerA few weeks after delivery, the customer's daughter came in and we explained the process to her as wellThe merchandise has been in the customer's home since November of & they have now decided to contact Revdex.comWe will go ahead and accommodate customer's request, as we strive to provide excellent customer service.Thank you
We will be refunding the customer a total of 115.60, I can attach a copy of the refunded receipt if needed.I would, however, like to explain the situationOur business offers free delivery to veterans & first respondersOnce we delivered the correct recliner in the home, the consumer did not find it suitableAt that time they came in and re-selected a recliner for a lesser amountSince the customer was re-selecting that voided the free deliveryWe explained that during the time of re-selectionAlso, if a customer goes with merchandise at lesser value it is to stay an in-store creditThis too was explained to the customerA few weeks after delivery, the customer's daughter came in and we explained the process to her as wellThe merchandise has been in the customer's home since November of & they have now decided to contact Revdex.comWe will go ahead and accommodate customer's request, as we strive to provide excellent customer service.Thank you
Copied below are dated notes directly from our systemInitials referenced CN (*** ***) BK (*** ***)I will also be attaching the signed invoice stating our refund policy & special order policy along with a copy of the letter sent to BrandsourceAs you can clearly see nothing
has been altered. 12/IN THE QUE FOR JAN IF NOT FEB PER FACTORYCN 12/PER FACTORY OUT OF STOCK MID FEB IF NOT SOONERCN LEFT MESSAGE ON ***1/LEFT MESSAGE FOR CUSTOMER IN FACTORY MID FEBRUARY AND TO US TOWARDS END OF FEBRUARYCN*** CELL PHONE FOR ***CN TALKED TO HER TODAY 1/181/LEFT MESSAGE ON CELL PHONE.TOLD HER MR*** IS WELL AWARE THAT SHE MAY FILE LEGAL ACTIONS BUT THAT SHE DID SIGN INVOICE ON SPECIAL ORDERS/WE CANNOT HELP THAT IT IS ON BACK ORDER/THE WHOLE COUNTRY IS BACKORDERED NOT JUST *** FURNITURECN2/PER FACTORY DUE IN FEB TO EDGERTONCN2/DUE IN FEB LOVESEAT IN WAITING ON SOFASCN END OF FEB FIRST WEEK IN MARCH2/SCHEDULED TO LEAVE FEB FROM KANSASCN2/RECEIVED FURNITURE, LM TO SCH2/ATTEMPTED TO DELIVER FURNITURE3/CUSTOMER CALLED WANTS FULL REFUND/IF NOT COURT CN3/BK ATTEMPTED CONTACTING CUSTOMER3/BK SENT CERTIFIED LETTER PROVIDING TWO OPTIONS, RECEIVE 50% REFUND DUE TO SPECIAL ORDER POLICY OR CUSTOMER MAY TAKE DELIVERY
Complaint: ***
I am rejecting this response because: Please see attached contract. It clearly states circled 6-wks. If you notice toward the bottom of the contract on the right of the first paragraph the total amount of $is written and on the second paragraph a is written on the contract I signed.On the contract *** submitted to Brandsource and Revdex.com the 6-weeks and dollar amount are missing. This is not the contract I signed. In addition to ***'s Dated Notes from there system.1) I WAS NEVER NOTIFIED 12-72) IMPOSSIBLE WE DO NOT HAVE A PHONE AND HAVE NOT HAD IN SEVERAL YEARS, UNABLE TO LEAVE MESSAGE3) THIS WAS NOT A SPECIAL ORDER. THESE ITEMS WERE NOT CUSTOMIZED. THESE ITEMS WERE ON THE FLOOR, WE PURSCHASED WITH NO CHANGES MADE.4) ON THE NOTES YOU PROVIDED BRANDSOURCE AND NOW FORWARD TO Revdex.com YOU STATE YOU HAVE TOLD ME ALL ALONG THE FURNITURE WOULD BE AVAILABLE FEBRUARY 12TH. HOW COULD THAT BE? NOT ACCORDING TO YOUR NOTES ON YOUR SYSTEM. CONTRADICTING YOURSELF AGAIN.5) I RETURNED YOUR CALL ON MARCH 2ND TWICE.6) I HAVE NOT RECEIVED CERTIFIED LETTER.7) AFTER ALL THE MESSAGES I LEAVE YOU. TODAY 3-13, YOU CALL ME AFTER YOU RECEIVED NOTIFICATION FROM Revdex.comNOT TO RESOLVE THIS ISSUE BUT TO WARN ME NOT TO SAY ANYTHING NEGATIVE ABOUT YOU BECAUSE YOU HAVE A BIGGER FOOT THAN I DO.
Regards,
*** ***
We already explained to her about seeing if we could get it replaced she wants answer immediately and we are waiting on the factory
Complaint: ***
I am rejecting this response because: The information provided to Revdex.com by Kamins was not the information they sent to me I do not want
repairs done for the third time because now the recliners are out of warranty and I will be stuck with these defective reclinersIf they will replace the defective recliners, I will be satisfiedThis is the email I was sent rather than what they said they were doing:
Mrs***, I need to know exactly what areas on the recliner are peeling. These covers are discontinued but they do still have kits for repair like we did last time. Also, this chair will have a different ACK# than the other one. That will be on the tag either under the footrest or under the chair. I have been discussing the situation with our La-Z-Boy representative and they want to make repairs. I did stress that you are concerned about the future of the chairs. He wanted to make sure that there had been no chemical cleaners used on the chairs and only cleaned with a cloth and water/distilled water.As soon as I get the information, we will get the materials to make repairs. Also, how has the previous repair held up? Thanks,***
Regards,
*** ***
We will be refunding the customer a total of 115.60, I can attach a copy of the refunded receipt if needed.I would, however, like to explain the situationOur business offers free delivery to veterans & first respondersOnce we delivered the correct recliner in the home, the consumer did not
find it suitableAt that time they came in and re-selected a recliner for a lesser amountSince the customer was re-selecting that voided the free deliveryWe explained that during the time of re-selectionAlso, if a customer goes with merchandise at lesser value it is to stay an in-store creditThis too was explained to the customerA few weeks after delivery, the customer's daughter came in and we explained the process to her as wellThe merchandise has been in the customer's home since November of & they have now decided to contact Revdex.comWe will go ahead and accommodate customer's request, as we strive to provide excellent customer service.Thank you