Wayne's Marine

Mr [redacted] leaves out every single reason its taking this long and there are several ask him about the pistons on national back order that he said he could get after he gave me a tongue lashing found out he couldnt ask him about the no longer availible intake manifold I hunted down for him but last ask him why he brought the boat to me at the end of last summer and he let it set for nearly ,months with us having diagnose the problem and he decided to take it home he didnt have a cover on it then!!!! now here's another reason its been delayed im sitting here answering this and I was hands on it today till he started texting at 12noon and yes I did say it ! its my opinion he needs a diper and a pasifier!

At no time was Mr [redacted] Promised anything we explained to him that we are at least two months behind if not more and we would try to get it when he wanted it then we never heard from him but until recently and if he missed the summer as he claims then why didn't he simply ride up and get it when it was not ready as he claims! I I mean that pretty much says it all all he had to do was ride up here pick it up and take it have it repaired and use it My QuESTION IS WHY DID HE NOT DO THAT the fact Mr [redacted] wanted us to give him a discounted price for what we did do and he was irate and very abusive to my employees to where I had to leave a meeting in town and drive miles to hear him be the same way with me we called mr [redacted] two weeks' ago and ask him exactly what he wanted done are phone records will show that! ! Then when he got here it changed now I disagree with him and will not refund him for our time years in this business and this is the 2ND complaint I ever had WE HAVE SOLD AND REPAIRED BOATS ALL OVER THE U.S! over boats have been repaired in our shop in the last months we are sorry but we will not discount the work we did

Mr *** leaves out every single reason its taking this long and there are several ask him about the pistons on national back order that he said he could get after he gave me a tongue lashing found out he couldnt ask him about the no longer availible intake manifold i
hunted down for him but last ask him why he brought the boat to me at the end of last summer and he let it set for nearly ,months with us having diagnose the problem and he decided to take it home he didnt have a cover on it then!!!! now here's another reason its been delayed im sitting here answering this and I was hands on it today till he started texting at 12noon and yes I did say it ! its my opinion he needs a diper and a pasifier!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I bought the boat in December of ,so there's no way he had it at the end of last summerI took it to him at the end of December as soon as a bought it where he supposedly tried to free the engineHe could not, and he gave me a price of to to do a complete rebuildI have paid the in totalI do not care what Mr***' opinion of me isI paid to have a job done and it has not be done in a timely or professional mannerIt is not my job to find or "hunt" down partsI paid a "certified" mercruiser mechanic to do a job, which to my understanding, I pay the money, he does the work that was supposed to be doneI pick up when job has been completedI understand parts may be on backorder, but the parts weren't ordered until AprilWith regard to Mr*** response, he didn't clarify why the job has not been completed and when the job would be completedWhen I bought my boat in December I also ordered a custom coverI stored the boat on my own property covered and in storage until I brought it to him in AprilWhen I dropped the boat off at his shop it was covered from front to backIt was then uncovered a couple of weeks later and the cover was never put back onIn turn, the boat was uncovered with the sun and rain beating on the interior for nearly months nowI asked him to please cover it back up and he said they would get to it when they couldI have pictures of how the boat looked the day I dropped it off at his shopI take care of my property and want the job I paid to have done completedAny other person in my shoes would be very dissatisfied and unappy with the way they and their property have been treated.
Regards,
*** ***

At no time was Mr *** Promised anything we explained to him that we are at least two months behind if not more and we would try to get it when he wanted it then we never heard from him but until recently and if he missed the summer as he claims then why didn't he
simply ride up and get it when it was not ready as he claims! I I mean that pretty much says it all all he had to do was ride up here pick it up and take it have it repaired and use it My QuESTION IS WHY DID HE NOT DO THAT the fact Mr *** wanted us to give him a discounted price for what we did do and he was irate and very abusive to my employees to where I had to leave a meeting in town and drive miles to hear him be the same way with me we called mr *** two weeks' ago and ask him exactly what he wanted done are phone records will show that! ! Then when he got here it changed now I disagree with him and will not refund him for our time years in this business and this is the 2ND complaint I ever had WE HAVE SOLD AND REPAIRED BOATS ALL OVER THE U.S! over boats have been repaired in our shop in the last months we are sorry but we will not discount the work we did

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meThe job has been completed
Regards,
*** ***

The Job is complete and I take the blame for part of delay and some of it was due to back ordered parts *** is really a good guy and I like him his dad I worked on his engines and boats for the entire time of my career from day one because he was a customer of the dealership I went to work for at then after opening my own at years old he became a customer there! I can understand his frustration I have been in the marine buisness this oct will years and at one time ran and owned one of the largest marine dealerships in the south we sold and repaired boats all over the U.S never one time have been to court are been sued over my work" and really when it comes down to it I take the blame for all of it because some where in the process if had of got parts ordered maybe 24hrs before we would missed the backordersBecause someone somewhere bought the last set of pistons we needed which caused a long delay any way the job is complete and me and *** will move forward