Wayne's Certified Automotive Repair

Copied below are dated notes directly from our system. Initials referenced CN ([redacted]) BK ([redacted]). I will also be attaching the signed invoice stating our refund policy & special order policy along with a copy of the letter sent to Brandsource. As you can clearly see nothing...

has been altered. 12/7 IN THE QUE FOR JAN 6 IF NOT FEB 12 PER FACTORY. CN 12/15 PER FACTORY OUT OF STOCK MID FEB IF NOT SOONER. CN LEFT MESSAGE ON [redacted]1/18 LEFT MESSAGE FOR CUSTOMER IN FACTORY MID FEBRUARY AND TO US TOWARDS END OF FEBRUARY. CN[redacted] CELL PHONE FOR [redacted]. CN TALKED TO HER TODAY 1/181/25 LEFT MESSAGE ON CELL PHONE.TOLD HER MR. [redacted] IS WELL AWARE THAT SHE MAY FILE LEGAL ACTIONS BUT THAT SHE DID SIGN INVOICE ON SPECIAL ORDERS/WE CANNOT HELP THAT IT IS ON BACK ORDER/THE WHOLE COUNTRY IS BACKORDERED NOT JUST [redacted] FURNITURE. CN2/3 PER FACTORY DUE IN FEB 14 TO EDGERTON. CN2/10 DUE IN FEB 14 LOVESEAT IN WAITING ON SOFAS. CN END OF FEB FIRST WEEK IN MARCH2/17 SCHEDULED TO LEAVE FEB 20 FROM KANSAS. CN2/23 RECEIVED FURNITURE, LM TO SCH2/24 ATTEMPTED TO DELIVER FURNITURE3/1 CUSTOMER CALLED WANTS FULL REFUND/IF NOT COURT CN3/2 BK ATTEMPTED CONTACTING CUSTOMER3/9 BK SENT CERTIFIED LETTER PROVIDING TWO OPTIONS, RECEIVE 50% REFUND DUE TO SPECIAL ORDER POLICY OR CUSTOMER MAY TAKE DELIVERY

We will be refunding the customer a total of 115.60, I can attach a copy of the refunded receipt if needed.I would, however, like to explain the situation. Our business offers free delivery to veterans & first responders. Once we delivered the correct recliner in the home, the consumer did not...

find it suitable. At that time they came in and re-selected a recliner for a lesser amount. Since the customer was re-selecting that voided the free delivery. We explained that during the time of re-selection. Also, if a customer goes with merchandise at lesser value it is to stay an in-store credit. This too was explained to the customer. A few weeks after delivery, the customer's daughter came in and we explained the process to her as well. The merchandise has been in the customer's home since November of 2016 & they have now decided to contact Revdex.com. We will go ahead and accommodate customer's request, as we strive to provide excellent customer service.Thank you

We already explained to her about seeing if we could get it replaced she wants answer immediately and we are waiting on the factory