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Wayne's Muffler & Auto Center

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Wayne's Muffler & Auto Center Reviews (1)

Review: my 1989 cadillac needed to be reconverted from airconditioning from r12 to r13........the compressor got damaged during the process and he refused to settle or take responsibility....he never changed to ACCUMILATOR DRYER and he put in 3.5 pounds of pressure when regulated pressure is 3.1 pounds of pressure which I feel was the result of my bearings blown out...VERY DISRESPECTFUL LANGUAGE when I tried to negociate with him. wayne became very hostile n unprofessional with a customers complaint...this car is a cadillac hearse that in its prior ownership was from a funeral home that took care of this vehicle with utmost care n updates. there was no prior problem with air-conditioning until taken to waynes auto..this car is a show car that has won 5 first place trophies that I have from the quality of vehichle..I have taken photos of my ACCUMILATER DRYER that was not replaced as mandatory and the sticker tag where wayne placed 3.5 pounds of pressure...Desired Settlement: I am requesting money settlement of $900.00 for my airconditioning compressor replacement....I have another reputable business that will do the work...I have a written replacement estimate for $900.00......if not resolved I will take to winnebago county small claims for this amount. tryin to settle out of court . this was a insurance claim that paid him for his services.. I was unsatisfied and made a verbal complaint which ended in a argument...my ins. will not fix this problem as it was by their negligence..

Business

Response:

This is a 24 year old vehicle (1989) with probably a 24 year old AC compressor. This vehicle was sent from main auto body after front end collision repair. The AC compressor was unplugged so the AC couldn't have worked before we got it. We had no idea of the condition of the compressor. We changed hose fittings, evacuated the system and recharged it with R134 Freon the proper amount. The dryer didn't have to be charged. The now charged system had a noisy compressor. It didnt do anything to the compressor to cause this we do not install sticker tags. No disrespectful language was used unless you consider telling the customer several times that we did not cause her problem and would not do anything about it. Its very difficult to explain to someone who has absolutely no idea what they are talking about, what happened to their AC system. We tried several times to explain this but the customer always knew better. Our shop is done with this matter and will not respond further.

Sincerely,

Consumer

Response:

they damaged my existing

airconditioning on my 1989 cadillac hearse ...they did not replace the

airconditioning dryer and they put too much pressure in the

airconditioner...recommendation is. 3.0 pounds of pressure..they

installed 3.7 pounds of pressure which blew out my seals.....replacement

for this is $850.00 by a professional installer...I will NOT allow

waynes to work on my vehichles ever again...very unprofessional and

treated me with vulgarities n harrasment...the owner himself treated me

like crap verbally..said I dont know nothin...I took for second opinion

and they told all what waynes shop DID WRONG!!

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Description: Auto Repair & Service

Address: 101 N Lake St, Neenah, Wisconsin, United States, 54956

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