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WB Games Inc.

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WB Games Inc. Reviews (9)

I've made 3 in game purchases on DC Legends mobile and have not received in game what I purchased. I've contacted support through a ticket and sent receipts with information through email and I only get automated response emails back. It's been 4 days now and nothing.This is not good customer service. I have spent several hundred dollars on this game previously with no problem and hate that when I do have an issue they could care less about getting back in touch with you or resolving it in a timely manner. I see now why they don't have a phone number. It's easy just to ignore tickets and emails.

+1

Greetings Revdex.com resolutions,
Please see the below response regarding “Complaint ID ***”Sorry about the delay in responseWe’ll be working to update the point of contact to ensure prompt response going forwardThanks!
Thank you for your inquiryWe have reviewed the account referenced in
“Complaint ID ***” in detailWe have confirmed that the account in question has violated the terms of service by obtaining an unfair advantage through cheats or the use of third party toolsTo retain a fair and positive play environment for all of our customers, it’s imperative that we remove accounts from the game that have exploited to receive an unfair advantageFor this reason we will not be removing the permanent ban that has been placed on this account
We have included a link to the Warner BrosTerms of Use hereSection details the digital content terms, which were violated by this user
Tom S***
Director of Customer Service
Turbine Inc| WB Games
(781) 407-| ***turbine.com

Thank you for reaching outPlease contact the WB Games support team with specific examples of the bugs that have resulted in loss of troops and we will be happy to review and make things right on your accountWB Games Support can be reached by clicking on the help option within settings or by
visiting support.wbgames.com

Thank you for reporting this issue to usI have located your help request and have escalated it for immediate reviewYou will be receiving a satisfactory response shortly

Complaint: ***
I am rejecting this response because:***@gmail.com, I still have received no responses
Sincerely,
Mitchell L***

Thank you for your inquiryWe have reviewed this complaint in detail, along with all associated game accounts, subscriptions and help requestsWe have confirmed that this account has been banned due to multiple violations of our terms of serviceDetails regarding the ban have been
provided via Email several timesIf additional information is needed, please feel free to visit support.turbine.com to submit an online help request for information related to the ban
Due to the nature of this ban and the multiple infractions associated with it, we will not be removing the ban or reinstating access to this account

Thank you for your inquiryWe have reviewed the history of contacts related to this Email Address and have confirmed that all open help requests have been responded toIf you have any additional questions or concerns, please contact us from the support link within the game or by visiting support.wbgames.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your inquiry. We've been unable to locate any help requests in our system with the information provided, so we've gone ahead and created a new help request on your behalf. You will receive a response from a customer service agent with a solution that will meet your needs within the...

next 24 hours (likely within the next couple of hours).
If you have any additional questions or concerns please let us know and we'll be happy to assist further.

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Address: 12131 113th Ave NE, Kirkland, Washington, United States, 98034-6944

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agents.allstate.com

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Shady, yet now dead: once upon a time this website was reported to be associated with WB Games Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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