W.B. Mason

I am so sorry for our delivery issue on this matter.  It appears we had an issue with our UPS cutoff.   I assure you that is an anomaly and not common.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]

Water bottle fees and charges have been credited and applied to the open balance. Thank you[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.] In a subsequent email they did issue me credits they agreed to in the last complaint, I asked them to credit the account that was charged, if they don't respond then I will get back to you.  You were cc'd in all emails today.
Regards,
[redacted]

WB MASON IS HORRIBLE. Don't waste your time with this company. They will be a deficit to your business. They don't care about you or your business needs. It seems like all their customer reps and sales reps are on break at Starbucks. They use to be a good company several years ago but the management is in the toilet now. I'm now using Officesupply.com they have what they say they have and they ship it right away and their pricing is very good. Much less frustration than trying to deal with WB.

WB MASON IS A NIGHTMARE TO DEAL WITH. The customer service is the worst I have ever experienced. I called to inquire about something I ordered two weeks ago, was invoiced over one week ago, and still not had arrived. After 45 minutes on hold, I explained the situation to Marci, the customer service representative. I asked to cancel the order, which she did without any discussion. You would think she would at least find out what happened to the order and tried to discuss it with me. Fortunately, there are many other office supply companies to do business with.

We ordered a desk from WB Mason which arrived damaged on 8-4-2017. We had already cleaned out the old desk and disposed of it. We did not take delivery of the damaged desk even though the delivery men tried to encourage us to do so. We were told a new desk would be overnighted and we would have in on Monday the 7th. We did not receive a desk. We did not receive a phone call. Our rep was new on the job, so neither her or her trainer were able to help. I have both called and emailed WB Mason but so far have received nothing but a bill! I need a desk!

Review: [redacted], a sales representative from this company, cold called our office during the week of September 3. I think he was here on Tuesday the 4th or Wednesday the 5th. He took note of our used [redacted] brand toner cartridges on our shelves and said he could get us a better price, I accepted the catalogue and said I would call and place an order if I wanted anything. On Friday September 7th, a delivery person from WB Mason attempted to deliver a toner cartridge to us. I refused to accept the item, stating I had not ordered it. I would also like to mention that our secretary was retuning form her lunch break that day and could not proceed through our parking lot because the WB Mason delivery truck was blocking the way. THe delivery person held up his [redacted] to her when she beeped at him. On Friday September 14 I received an invoice from WB Mason for the toner catridge which thye had tried to fraudulently deliver to me.Desired Settlement: I do not want any further contact from this company except for an invoice stating our account has a zero balance as well as an apology for all offenses.

Business

Response:

WB Mason acknowledges and apologizes for the error in placing an item for a toner cartridge that the customer did not order. The order was placed in error by a Customer Service Representative who was asked to set up an account for [redacted] office and contract a price for toner cartridges in case the customer decided to order. By contracting the price, the customer would get the pricing that the Sales Representative who visited their office quoted. This item has been picked up and a credit given to the customer. An invoice showing that the customer has a zero balance is attached.

Additionally, we have spoken with the Customer Service Representative who placed this order to discuss the situation.

We then addressed the second part of the complaint regarding the situation with the Driver in the parking lot. We had a conversation with the Driver and appropriate disciplinary action was taken.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint [redacted].

Regards,

W. B. Mason aggressively markets by calling on local businesses in person with no prior notice or appointment, interrupting the business day, and will not take no for an answer. We have received some 6 visits in the last six months, always by a new sales associate. They will not leave until you literally tell them to leave the office. We have posted "No Solication" in our lobby and they ignore it.

Review: We ordered a file cabinet over a year ago, which was delivered damaged. We have been trying to work with the account representative ever since but he refuses to exchange the cabinet for us. He rarely returns calls or emails, and claims that there is nothing he can do to replace the damaged cabinet since Whatta Bargain does not have what we are looking for in stock. Can't he replace the cabinets with WB Mason's inventory? They are the same company after all. After much frustration trying to work with the account rep, I called the customer service department and spoke with a very nice sales rep, who tried to help. I haven't heard from her since and am frustrated with multiple attempts to resolve this problem. We are a small business who rarely make big purchases. We need this file cabinet to work properly so that we can secure sensitive donor files, but we cannot lock nor close the cabinets properly! To make things worse, the second cabinet we had purchased in the same order now has a loose lock and seems like it will malfunction soon.Desired Settlement: Please replace both cabinets in the putty color that we have requested. WB Mason is a huge company and with tons of cabinets. I'm pretty sure the cabinets are available from their inventory.

Review: WB Mason repeatedly makes unsolicited calls to our office in [redacted] to "introduce themselves" and leave sales literature. We are visited 6 times a year, always by a new sales rep, despite the fact that we have posted a "No Solicitation" sign in the lobby of our building. When we tell the sales rep we are not interested in doing business with WB Mason, then they object and want to know what specifically is our problem with WB Mason, which is none of their business. They will not leave unless you say: Please leave now. Even then, I've had sales reps continue to try to push their products on us. They repeatedly interrupt our business operations, despite our telling the sales rep each time never to call again. If WB Mason persists in this activity, I will complain to the [redacted]'s office in CT.Desired Settlement: Never call or visit our office again. Their business conduct is completely unacceptable.

Business

Response:

We apologize. Sales Reps have been instructed to no longer visit your location.

Thank you.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Review: I ordered a number of items from WBMason on 7/20/12, including shredder. WB charged me for all items, and sent everything except the shredder. After a week I called and asked where teh shredder was. They told me that it was backordered and would be sent out in a day or so. After another week I called back and was told that they would "find out" about it and get back to me. No one called me. I called back another week later and spoke with "[redacted]" at extension [redacted], who assured me that he would get back to me by the end of the day. He did not. I left a message the next morning and did not hear from him at all.

They charged me for an item that they have not supplied, lied to me about it's whereabouts, and now when I try to get my money refunded, are not returning phone calls.Desired Settlement: I would like them to refund the money they charged to my credit card, as soon as possible.

Business

Response:

WB Mason Company, Inc. apologizes for this error. Customer will be issed a refund immediately for the cost of the shredder that she did not receive. I can be reached at: ###-###-#### with any questions. Thank you.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.

A Sales Representative from W. B. Mason visited my place of employment where I am the Executive Administrator. I was not in at the time of the visit so my boss offered the representative my business card informing them that they would need to be in touch with me if W. B. Mason was to be considered as a vendor and a resource for buying supplies. About a week later I received an e-mail that an account was created with my credentials for W. B. Mason website that I did not authorize or create.
I contacted W. B. Mason to ask who my account representative is and then made another call to a manager of account representatives in my region.
I spoke with the manager and shared my situation and disappointment with the unethical use of my personal information by the W. B. Mason Representative. I was further dismayed when the manager, protective and apologetic in manner, said that I should let the person know [who gave my card to their representative] to be more careful to whom my business card is offered. Which was their way of blaming my boss for the representatives unethical actions.
Needless to say W. B. Mason will not be one of our vendors.

Review: I placed an order with WB Mason Order number [redacted] in the amount of $27.98, and requested this to be shipped to me at [redacted] Place Floor *, [redacted], NY [redacted]. When I did not receive this order, I contacted WB Mason on June 19th, and spoke with a customer service rep named [redacted]. He informed me that this order was shipped to my old address, [redacted] St. Apt [redacted], NY [redacted] and that this was an error on WB Mason's part. He apologized and said they he would reship this product to me at the address that I indicated on my original order, and he also assured me that they would reship this product to me at no addtional charge since this was an error on the part of WB MASON, which I have proof of in my original email order confirmation. My account was charged again for this on 6.21.12. I did NOT AUTHORIZE WB MASON to charge me again for this. I called the company again on 7.03 and spoke with [redacted] . I asked for this unauthorized charge to be credited back to me today, but she offered me NO ASSITANCE, and said she would leave [redacted] a message to contact me, but [redacted] did not know if he was in the office today. [redacted] was not interested in resolving my problem but seemed completely annoyed with my concern and basically passed it off. I find this completely unacceptable, as to why [redacted] could not offer more assistance in this matter. After all, WB MASON COMPANY is responsible for this error, not a person named [redacted] who assisted me on 6.19.12.

I have not heard back from anyone at WB Mason today, therefore am filing this complaint, due to the fact that I feel as though they are now giving me the run around instead of providing proper customer service in resolving this matter for me.Desired Settlement: I wish a refund to my account in the full amount of $27.98 which was charged to me on 6/21/12 for product shipped to me at the wrong address on 6/01/12 by WB MASON COMPANY and NOT AUTHORIZED by me, [redacted].

Business

Response:

A credit has been issued to this customer today, July 3, 2012. The credit number is: [redacted]. This credit will hit the customer's credit card within 5 business days. We have spoken with both Customer Service Representatives regarding the correct processing of credits. Disciplinary action is pending on CSR [redacted]. Thank you.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.

I accept this response, providing this credit does indeed go back to my credit card as described in the response.

SALES REPRESENTATIVE [redacted] FROM WB MASON CO IGNORED OUR NO SOLICITING SIGN AND DISRUPTED OUR CALL FLOOR AND EMPLOYEES. THE SIGN IS POSTED AT ALL MAIN ENTRANCES TO THIS BUILDING. NO PHONE CALL, JUST BARGED IN AND DIDNT EVEN KNOCK. WE WILL NEVER DO BUSINESS WITH THIS COMPANY. THIS BUILDING WILL NOT DO BUSINESS WITH THEM. AND I WILL MAKE SURE THAT I TELL EVERY BUSINESS OWNER OF THE HORRIBLE SALES PRACTICES TO KEEP PEDDLERS LIKE THIS OFF THE STREETS. UN CALLED FOR. WERE IN THE PHONE BOOK, CALL AND SET AN APPOINTMENT. IVE ALREADY TOSSED ALL THEIR MATERIALS IN THE GARBAGE AND SO HAS THE REST OF MY BUILDING.

We ordered a file cabinet over a year ago, which was delivered damaged. We have been trying to work with the account representative ever since but he refuses to exchange the cabinet for us. He rarely returns calls or emails, and claims that there is nothing he can do to replace the damaged cabinet since Whatta Bargain does not have what we are looking for in stock. Can't he replace the cabinets with WB Mason's inventory? They are the same company after all. After much frustration trying to work with the account rep, I called the customer service department and spoke with a very nice sales rep, who tried to help. I haven't heard from her since and am frustrated with multiple attempts to resolve this problem. We are a small business who rarely make big purchases. We need this file cabinet to work properly so that we can secure sensitive donor files, but we cannot lock nor close the cabinets properly! To make things worse, the second cabinet we had purchased in the same order now has a loose lock and seems like it will malfunction soon.