Wca Foundation

Dear [redacted] ***, We are declining your response due to two main factors on our terms and conditions contract In order for a refund to occur, items have to be returned to us having no physical damage which include chips, scratches, cracks, or damaged LCDThe damage you have described for example: the “hot spot”, “hairline crack”, “bubble at the top of the screen”, and that the “LCD screen has gone out” are all factors as to why we are not able to provide a refund and the replacement of the vibration motorThere were indeed exceptions to the “blurry front camera” and “static/rattling sounds”Replacement for the vibrate motor and a cleaning of the front camera were to be applied upon the arrival of the vibration motor and the device being brought back to us in working conditionHowever, the damage not expressed nor shared to us at the moment of pick up on the 5th of May, exempts any refunds and replacement partsWe have no documentation nor was our staff informed of a “hairline crack” and “bubble at the top of the screen” prior to the device leaving our facilityWe can not acknowledge that the described damage happened while the device was in our possession, damage was stated to staff after the fact the device was no longer in our possession for a period of seven days Above all, our affiliations with the device have been compromised with the device being taken to a third party repair serviceBeing that we do not know of what methods other repair companies perform, we can not determine whether the damage did in fact occur under our possession since the device has been taken elsewhere for troubleshooting and diagnosingBest regards, Assistant Human Resources Department [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below I don't appreciate dishonestyYes, I did speak to [redacted] on the phoneI told her literally everything that had occurred and she agreed with nearly everything I saidA screen wasn't put on my phone that was of the same condition! The screen that I now have looks absolutely like crap and the whole top of it has glass missingThe entire top of the phone (camera, speaker, etc) is not even covered!!! That is NOT how I brought my phone in to the store so her statements about the replacement screen being of the same condition is inaccurateEven when I left the Arlington location after the final repair the employee, I believe his name was Dominique, told me he'd call to let me know when he got a better defective screen in shop since the one he gave me was so badOf course that never happenedShe did NOT offer to give me $off of anything eitherWhat she offered was a new phone for SALE for about $in which I told her noI specifically told her that the ONLY way I would purchase a phone from the business was if I returned the money I paid for the initial services I receivedThat way, it would be as if I paid for the repair and left with a working phone, not a suddenly bent oneShe even said herself that they were supposed to call me and let me know that the phone was bent, which they did NOT doIf phone records need to be retrieved I can surely do thatBecause not once did anyone call me from the Bryant Irving location or Arlington location while my phone was there for repairs to let me know of any damages they "discovered"And CLEARLY if she had offered a trade in I would have acceptedWhy would I want to keep a dysfunctional phone?! So you mean to tell me that I was offered $off of a new phone, along with keeping my refund and declined? That literally makes no sense at allIt's not unfortunate that I feel this way because I'm still being lied toBy the way, I STILL HAVEN'T HEARD BACK FROM CORPORATE! Why was I ever given the wrong contact info for corporate anyway? Why was she even calling me considering she's NOT from corporate? If the offer to trade in the non-working phone and the refund still stands, I WOULD GREATLY ACCEPTBut do not tell me that you offered that on the phone when you didn't.That's the whole reason why I told her that I'd be pursuing legal action because all she offered at the time was a different defective screen or a new phone for sale for about $Even more importantly, that's the reason why I wanted to try to resolve this situation from someone in a higher position than any of the employees I've been involved with [redacted] ***'s statements about me signing anything are irrelevant because me agreeing for them to do the repair has nothing to do with them "discovering" the phone was bent and NOT contacting me before proceeding in the repair process [redacted] ***'s statements have nothing to do with food being in my case (which she agreed was absurd by the way) [redacted] ***'s statements have nothing to do with writing being added in on my initial contract that did not exist beforeObviously the phone was not thoroughly inspected before because it wasn't until AFTER being repaired several times that I was told the phone was bentIt wasn't communicated with me that the phone was bent until I started asking for my original parts back and refundHow convenientAlso, her saying that my original screen may not be readily available for the refund is also baloney because they had a sign on the counter in the store saying that you get your original parts back with your full refund, NO EXCEPTIONSI went back to the store and took photographs of EVERYTHING in there, including the trash they had on their furnitureOf course, that sign was no longer on the counterWhen I asked the employee to find it so I could photograph it he told me he didn't know where it was because "they move stuff around"What?!?!?! Move it where?!?! Its a file so even if he didn't know where it was, that document should be able to be retrieved from any business computer that they haveOh yea I also have pictures of the "corporate email" that is still on the counter in the store even though I was told by the manager in Austin that that email was no longer workingEven in ***'s response she states that "in the end, after replacing the screens it was determined that the phone may have motherboard damage and therefore render the phone incapable of being repaired." These are her exact words in her letter and it even more reveals the issue of them not notifying me beforehandAgain, I would greatly appreciate being able to trade in the non-working phone and refund for a new phoneThat's super simple and actually makes sense Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below I do not agree with the business's plans to resolve the issues I have with the companyI refuse to pay them any more of my money and I find it quite unfortunate that even though the damages caused to my phone are clear, no accountability is being takenI guess this concludes here Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.- there is no attachment to this response as stated- I went into the store (funny how when I went in the employee said "oh I remember you") and I called and spoke to the same employee twice on the phone Once to get a repair solution and once to request a copy of the contract which he said could not be given to me via the manager-I was told SAME PRODUCTS AND SAME METHODS were to be used on my repair Per Apple support there is no way this could be done as it takes hours on a heat pad to remove and multiple hours For the correct adhesive to dry APPLE CAN BE CONTACTED AT 1-800-442-to verify this methodTHEREFORE, in an hour, SAME PRODUCT AND SAME METHOD was not used as I was told This is a BAIT AND SWITCH to foolNon-tech customers into trusting that they are getting a quality SAME PRODUCT SAME METHOD The screen they used per Apple is not the same product screen that they use So METHOD AND PRODUCT were not the SAME as stated Appropriate resolution: refund of product/service so it may be properly prepared by a business that has more than a star rating anywhere you lookWho take pride in their repairs and give the SAME PRODUCT AND SERVICE as described Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below My response remains the same I specifically asked the sales associate if the SAME METHOD SAME PRODUCT would be used to repair my iPad as if it were to be a new apple product and I was assured that it was According to apple and a reputable company in town, fixi shop, the glass used is not up to Apple standards as well as the method used in which to repair the iPad The company saying there are different ways to repair an iPad does not excuse them saying SAME METHOD would be used to ensure a quality repair Apple stated that a hour heat process and a day dry time of the adhesive is the absolute only standard to properly repair to not cause damage and to ensure QUALITY products as well as adhesive is used The glass used I was told is also a cheap bargain brand and not the SAME PRODUCT used by Apple on an iPad Air.Therefore, the smart phone repairs shop FRAUDULENTLY said they would be using SAME PRODUCT SAME METHOD To repair, when in fact, they did not Apple customer care for validation can be reached at +(817) 840-for my local shop and it can also direct you to the national customer service to verify SAME PRODUCT AND SAME METHOD If SAME PRODUCT AND SAME METHOD had been used as told, there would not be a complaint, but as a super glue of a bargain brand glass was used and attempted to be passed off as a quality repair and product this is where we have the problem My request remains the same, refund of the service so I may have a quality repair with SAME PRODUCT AND SAME METHOD used to replace as I was told up front before I purchased the product Regards, [redacted]