Sent: Monday, February 02, 5:PM To: drteam Subject: Case# [redacted] I spoke to customer [redacted] about his concerns with the extra charges for the extra pick up at his location We have waived the extra pick up fee and explained the process and fees for any extra pick up going forward [redacted] Customer Service Manager Direct: [redacted] Main: [redacted] Fax: [redacted]
From: [redacted] Sent: Tuesday, February 03, 5:PM To: drteam Subject: Case # [redacted] WCA has spoken to [redacted] and has had someone out to get all of the trash removed from her residence I followed up with [redacted] and verified that she was satisfied with the removal of all of the trash In addition, we delivered a container to her home as well [redacted] Customer Service Manager Direct: [redacted] Main: [redacted] Fax: [redacted]
Have cleared the issue with [redacted] and have offered him a credit for one month of service [redacted] will be serviced as he should be and I have provide him with my direct contact information, should he need any additional assistance [redacted] Customer Service Manager Direct: [redacted] Main: [redacted] Fax: ( [redacted]
Sent: Monday, July 18, 1:PM Subject: RE: WCA Revdex.com Complaint from Good afternoon Cashel, I hope this email finds you wellI have researched this account and the account has been closedWCA has written off the amount on the accountI show no record of your account being
turned over to any collection agency from WCA’s behalfIf this is somehow appearing on your credit bureau, please feel free to contact me directly at 713-292-I have attempted to reach out to you, but our records only indicate 254-258-as a contact number and the number is no longer in servicePlease, anyway I can assist would be my pleasureHave a wonderful day Thank you, Ben Arizola Credit and Collections Manager | WCA
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I received a response from WCA customer service on May 26, informing me the online system was being correctedI was able to access my account online on June 8, and able to pay my bill bringing it current Thank you
*** No calls, No emails, but get *** invoice for payment
*** Sent *** *** *** invoice back with CANCEL in RED
*** Received invoice for double the amount, dated ***
*** *** was in a curotto truckWCA does not send helpers with the driversWCA runs a heavy trash truck thru the *** sub once a weekI also spoke to *** *** (he’s on the board and over the trash service for ***) and he is very satisfied with our service and had nothing
but great things to say about WCAI think this is a resident that does not understand the full function of the equipment that services his homeI think *** *** was trying to explain the automation process to the customer and he or she did not fully understand why we could not take multiple items outside of the cart *** *** Customer Service Manager Direct: ***
I spoke to *** and helped her with the payment and we are working with our IT department and the online bill pay system to get ***Russel her online account set up *** *** Customer Service Manager
Have cleared the issue with [redacted] and have offered him a credit for one...
month of service. [redacted] will be serviced as he should be and I have provide him with my direct contact information, should he need any additional assistance. [redacted] Customer Service Manager Direct: [redacted] Main: [redacted] Fax: ([redacted]
From: [redacted] Sent: Tuesday, February 03, 2015 5:02 PM To: drteam Subject: Case # [redacted] WCA has spoken to [redacted] and has had someone out to get all of the trash removed from her residence. I followed up with [redacted] and...
verified that she was satisfied with the removal of all of the trash. In addition, we delivered a container to her home as well. [redacted] Customer Service Manager Direct: [redacted] Main: [redacted] Fax: [redacted]
Sent: Monday, July 18, 2016 10:47 AM Subject: WCA Revdex.com Complaint from 2014 Dear [redacted], My name is Christy W[redacted] I am an Executive Assistant for WCA Waste Corporation. I am so sorry that your Revdex.com complaint back from 2014 was never addressed with you. This is unacceptable. ...
We are making some major changes here at WCA, especially when it comes to customer service. Please see the compliant you originally filed below: Complaint Details The trash service damaged my trashcan. It is an over-sized unit with wheels. I have made numerous phone calls and was put on extended hold and left messages. I have a work order. It has been over three weeks now and no one has returned my inquiry. I cannot move or used the trashcan without wheels. It stays out in the street and is an eye sore and deed violation. WCA have a phone number but they don't pick up the line. They don't honor their work order or respond to messages. Yet they add fines to bills if they are a week late. I called the corporate office and was promised that a manager would call me back. No one has. I have attempted to contact WCA five times. Now I am filing with the Revdex.com. Desired Outcome/Settlement Desired Settlement: Delivery of Order I want a new trashcan with wheels and I want my bill adjusted for the loss of a functioning trash can from the day that WCA broke it, Tuesday Sept 15th to whatever day you bring the new one. I want to make sure that WCA got you a new can. Also, what is the amount of credit you are requesting? My direct line is below if you have any further issues with WCA. I am happy to help and will always do so quickly. Very best - Christy Christy W[redacted] WCA Executive Assistant O: 713-292-2444 [redacted] ccw[redacted]@wcamerica.com
Sent: Monday, February 02, 2015 5:25 PM To: drteam Subject: Case# [redacted] I spoke to customer [redacted] about his concerns with the extra charges for the extra pick up at his location. We have waived the extra pick up fee and explained the process and fees for any...
extra pick up going forward. [redacted] Customer Service Manager Direct: [redacted] Main: [redacted] Fax: [redacted]
Sent: Monday, February 02, 5:PM To: drteam Subject: Case# [redacted] I spoke to customer [redacted] about his concerns with the extra charges for the extra pick up at his location We have waived the extra pick up fee and explained the process and fees for any extra pick up going forward [redacted] Customer Service Manager Direct: [redacted] Main: [redacted] Fax: [redacted]
From: [redacted] Sent: Tuesday, February 03, 5:PM To: drteam Subject: Case # [redacted] WCA has spoken to [redacted] and has had someone out to get all of the trash removed from her residence I followed up with [redacted] and verified that she was satisfied with the removal of all of the trash In addition, we delivered a container to her home as well [redacted] Customer Service Manager Direct: [redacted] Main: [redacted] Fax: [redacted]
Have cleared the issue with [redacted] and have offered him a credit for one month of service [redacted] will be serviced as he should be and I have provide him with my direct contact information, should he need any additional assistance [redacted] Customer Service Manager Direct: [redacted] Main: [redacted] Fax: ( [redacted]
Sent: Monday, July 18, 1:PM Subject: RE: WCA Revdex.com Complaint from Good afternoon Cashel, I hope this email finds you wellI have researched this account and the account has been closedWCA has written off the amount on the accountI show no record of your account being
turned over to any collection agency from WCA’s behalfIf this is somehow appearing on your credit bureau, please feel free to contact me directly at 713-292-I have attempted to reach out to you, but our records only indicate 254-258-as a contact number and the number is no longer in servicePlease, anyway I can assist would be my pleasureHave a wonderful day Thank you, Ben Arizola Credit and Collections Manager | WCA
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I received a response from WCA customer service on May 26, informing me the online system was being correctedI was able to access my account online on June 8, and able to pay my bill bringing it current Thank you
*** No calls, No emails, but get *** invoice for payment
*** Sent *** *** *** invoice back with CANCEL in RED
*** Received invoice for double the amount, dated ***
*** *** was in a curotto truckWCA does not send helpers with the driversWCA runs a heavy trash truck thru the *** sub once a weekI also spoke to *** *** (he’s on the board and over the trash service for ***) and he is very satisfied with our service and had nothing
but great things to say about WCAI think this is a resident that does not understand the full function of the equipment that services his homeI think *** *** was trying to explain the automation process to the customer and he or she did not fully understand why we could not take multiple items outside of the cart *** *** Customer Service Manager Direct: ***
I spoke to *** and helped her with the payment and we are working with our IT department and the online bill pay system to get ***Russel her online account set up *** *** Customer Service Manager
Have cleared the issue with [redacted] and have offered him a credit for one...
month of service. [redacted] will be serviced as he should be and I have provide him with my direct contact information, should he need any additional assistance. [redacted] Customer Service Manager Direct: [redacted] Main: [redacted] Fax: ([redacted]
From: [redacted] Sent: Tuesday, February 03, 2015 5:02 PM To: drteam Subject: Case # [redacted] WCA has spoken to [redacted] and has had someone out to get all of the trash removed from her residence. I followed up with [redacted] and...
verified that she was satisfied with the removal of all of the trash. In addition, we delivered a container to her home as well. [redacted] Customer Service Manager Direct: [redacted] Main: [redacted] Fax: [redacted]
Sent: Monday, July 18, 2016 10:47 AM Subject: WCA Revdex.com Complaint from 2014 Dear [redacted], My name is Christy W[redacted] I am an Executive Assistant for WCA Waste Corporation. I am so sorry that your Revdex.com complaint back from 2014 was never addressed with you. This is unacceptable. ...
We are making some major changes here at WCA, especially when it comes to customer service. Please see the compliant you originally filed below: Complaint Details The trash service damaged my trashcan. It is an over-sized unit with wheels. I have made numerous phone calls and was put on extended hold and left messages. I have a work order. It has been over three weeks now and no one has returned my inquiry. I cannot move or used the trashcan without wheels. It stays out in the street and is an eye sore and deed violation. WCA have a phone number but they don't pick up the line. They don't honor their work order or respond to messages. Yet they add fines to bills if they are a week late. I called the corporate office and was promised that a manager would call me back. No one has. I have attempted to contact WCA five times. Now I am filing with the Revdex.com. Desired Outcome/Settlement Desired Settlement: Delivery of Order I want a new trashcan with wheels and I want my bill adjusted for the loss of a functioning trash can from the day that WCA broke it, Tuesday Sept 15th to whatever day you bring the new one. I want to make sure that WCA got you a new can. Also, what is the amount of credit you are requesting? My direct line is below if you have any further issues with WCA. I am happy to help and will always do so quickly. Very best - Christy Christy W[redacted] WCA Executive Assistant O: 713-292-2444 [redacted] ccw[redacted]@wcamerica.com
Sent: Monday, February 02, 2015 5:25 PM To: drteam Subject: Case# [redacted] I spoke to customer [redacted] about his concerns with the extra charges for the extra pick up at his location. We have waived the extra pick up fee and explained the process and fees for any...
extra pick up going forward. [redacted] Customer Service Manager Direct: [redacted] Main: [redacted] Fax: [redacted]
From: [redacted]
Sent: Monday, October 06, 2014 4:43 PM
To: drteam
Subject: ID# [redacted]
WCA has taken care of the issue involving [redacted] The payment in question has been applied to the account for [redacted] on Sept 29,...
2014.
The [redacted] were advised of such and account is now cleared.
[redacted]
Customer Service Manager
Direct: (832)456-1420
Main: (281)368-8397
Fax: (281)561-7496
[redacted]