W.C.C. Tank Technology Inc.

Hey [redacted],Good afternoon.Here is the answer to thier dispute form:1. Professional cleaning - they are correct, per their lease, they didn't need to provide the receipts for cleaning the home. The amount of $375.00 will be refunded to them. 2. The light bulbs were left behind in the home but...

we still had to send someone to the home to install the bulbs.  They will be refunded $20.00Thanks and have a great day![redacted], MPM®, RMP®, ABR®Director of Customer Service & Leasing[redacted], San Antonio, Texas 78258Mobile # [redacted]Office  # [redacted]Fax  # [redacted]

Good Afternoon,Our coordination team reviewed your dispute and this is their response. 1. Master Bedroom Wall: upon further view and due to length of time in residence we will consider the wall to be normal wear and tear - We will reimburse $ 38.50 ($35 + $3.5 coordination fee)2. Bathroom 2...

light bulbs:  it is not our policy to walk the property with the tenant at time of lease ending. Light bulb was out during our walk through - Charges stand. 3. Cleaning : dispute stated home was cleaned day before lease ended. Keys were turned in 7/10/17 and receipt for cleaning states services were 6/9/17 a month prior.  Receipt was not turned in with keys originally. Cleaning was not up to our standards. Please feel free to contact the vendor you paid for a reimbursement of funds from them for their service. We attempted to call the [redacted] cleaning person, it was a personal cell and address listed on receipt is a personal home.  Unable to confirm date of service and breakdown of price. Our cleaner was sent out and billed based on home size for standard professional cleaning.  Charge will stand.             4. Carpet Cleaning: bill stands as noted in Special Provisions - must be approved Birdy vendor and receipt had to be turned in with keys which it was not. Charges stand 5. Coordination and Inspection Fee:See Addendum B below.  Charges stand.   [redacted], RMP®Director of Accounting18830 Stone Oak Parkway, San Antonio, Texas 78258Direct line # [redacted]Office  # [redacted]Fax  # [redacted]

Tenant moved in November 2010 and out December 2014.  No Inventory and Condition Form was turned in to our office upon move in. After Ms. [redacted] disputed the deductions taken, [redacted] requested that she provide an Inventory and Condition Form signed by both parties. This was on 3/10/2015. Ms. [redacted]...

has failed to provide our office with this form as of this date. Because this form was not turned in to our office within 3 days of move in, the home was considered free of damages. So Ms. Mack's claim that the damages we charged her were noted on her move in form can not be substantiated. Ms. [redacted] was provided specific instructions to dispute the security deposit itemization.  She did not follow the instructions, instead sent a flaming email to [redacted]. [redacted] notified Teressa to follow the instructions listed on the letter. A dispute was received by [redacted] Properties on 2-13-15 and answered on 3-10-15. This answer was within 30 days of the dispute versus  "months" that was noted in the complaint.  Since this dispute was answered Ms. [redacted] has sent emails to [redacted] and has called our company many choice names. She had to be asked to cease and desist from the verbal attacks and derogatory remarks. Because an Inventory and Condition Form was not turned in to our office, all damages except normal wear and tear are the responsibility of the exiting tenant per the Texas Property Code and the Residential Lease. She was not accused of breaking her lease. She DID NOT break her lease. She gave proper notice to move out and turned her keys into our office on 12/5/14. The fact that Teressa chose to go homeless for a few months is not the fault of [redacted]. She gave us notice in September of 2014 that she was moving out in November of 2014.  It was her responsibility to find a home to live in when she moved out. [redacted] Properties has contacted the owner of the home, who is the "Landlord" and the owner and [redacted] Properties feels that the itemization of security deposit  is correct and Ms. [redacted] owes the Landlord $364.11.  No refund or credits will be applied to Ms. [redacted] by [redacted] Properties or the Landlord of the home.

Residential lease expired 9/30/2009. Tenant moved out 8/31/2009 without proper notice as required in residential lease. 60 days written notice is required. No forward address provided by Mr. [redacted] after move out (also required per the lease). Mr.[redacted] owed August and September 2009 rent because...

the 60 day notice was not provided.  August rent was paid on 8/3/2009. On 9/15/2009, the security deposit of $1200 was credited toward September rent, however at that time there was $330 owed for late fees plus $196.52 toward make ready expenses. The residential lease states that the tenant is in "default" if they don't pay their last month's rent and the security deposit cannot be used for the last month's rent. The Landlord can charge 3 times the rent due if a tenant is in default.  We charged one month's rent of $1200 instead of 3 times which would have been $3600. Me. [redacted] never contacted Birdy Properties to ensure his debt was paid, so Birdy Properties turned the debt over to our collection agency, [redacted], in July of 2010.  [redacted] charges 35% collection fee plus tax on the fee amount. Birdy Properties includes these charges when turning the debt over to [redacted]. In May of 2015, Mr. [redacted] called Birdy Properties very upset about this unpaid debt on his credit report. After discussion with Mr. [redacted], we decided to recall the collection in full. Mr. [redacted]'s collection file was recalled per [redacted] and the email verification was forwarded by email to Mr. [redacted] on 5/8/2105. The email was from [redacted] at [redacted] and it stated that Mr. [redacted]'s file was recalled.  We informed Mr. [redacted] at this time that he would need to work with the credit agency(s) to get this removed and that Birdy Properties did all we could for him.  We can provide a copy of this email if needed. This Revdex.com complaint is bogus and unfair because Birdy Properties has done everything we can to recall this collection, even though the funds were definitely owed to Birdy Properties and the owner of the leased property.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Even though the NSF charge was warranted and automatically charged, we understand how this happened and have removed the charge.

Complaint: [redacted]
I am rejecting this response because:The way this Business conducted any correspondence with me was through email, my lease, rent, maintenance.. I provided the Emails I sent to [redacted] for my lease agreement AND for the check in list, along with questions I had moving in. They were Supposed to set up a walk through to take photos of the property to go With my check in and then I was to sign a form when that happened. They failed to set up a check in inspection until the following year in January, I moved in at the end of November. Those issues, like the front door blowing open by the wind due to a busted door frame and lack of proper lining I could SEE outside, were fixed by MY brother in law before they got their first inspection to go through. I sent them a mailed letter in my complaint with photos showing the damage when I moved in, along with the check in, and a screen shot of the email date of when I sent this list to [redacted]. I don't even have a lease agreement with both parties signatures because the company failed to follow through on that, yet I am supposed to have a check in list signed by both parties? I am attaching my checkin list that I sent in, along with the photos of damage, emails that DO show they accused me of breaking my lease at first then after mentioning I don't have a lease with 2 signatures say they have to talk to the owner, NOT that they are enforcing their written rule, because even the lack of two signatures on the lease shows there was no contract they can follow for the check in. This is a scam. They may NOT be responsible for me becoming homeless. There was a House I could afford to Rent at the time my lease went up, but it was under THIS company for rent. I REFUSE to re-rent under this company. It is corrupt, fraud, that charges 75 dollar fee if you can't be available for the days they set up inspections then NOT show up. I have 18 emails to a Janet Gomez over house inspections and no shows and 22 emails to a Frank Rodriguez for the same thing. They don't fix problems right away. Took years for them to fix things they said they would have done even before I moved in. I will not pay a dime to toward these people. From theattachments provided I Show that I never had a closet door in the master bedroom and damage was around electrical fixtures, along with the front door. I could SEE the outside from my living room when I moved in. They didn't clean anything. Didn't follow through on any of their contracts but follow their paper laws to cover their butts. This company is full of Lazy Liars that don't follow through on anything, except for taking your money.I want my deposit back that I have proven I should get back from all the over charges put on me from the move out, that WERE on the check in I emailed. Just like the lease I emailed every time with NO 2 party signature. In TX law I can get 3x the amount of my deposit if I prove that they charged me items that were on move in, which I have, along with them lying to the Revdex.com over their actions/ response to my claim. If this is denied I will take this to court with all my paper work. This company failed to follow through on all contracts with me, their law for signatures is void and even lied to you; on claiming they never said I broke my lease and saying the reason of denial was over no signature; when to me they said it was because the "landlord" said no, WHY would they need to discuss with the landlord if the Company had their policy? It’s because they don’t have a standing one when there was no signature even on the lease and yet somehow their policy of no signature stands. Fraud. I would like to see THEM come up with the check in photo the say they log into a private account for the Landlord or even the photos of the more recent move out check. They Can't because there ISN'T ONE, which again I proven they LIED in email saying that IS their policy.
Under TX State Tenant AdvisorIf the landlord is found to have withheld some amount in bad faith, the landlord cannot take any deductions from the deposit at all, and you are entitled to three times the amount of the deposit. If the landlord improperly made deductions from the deposit you also have the opportunity to obtain the same damages and penalties. Section 92.109, Property Code.I HAVE proven that they have over charged me on multiple items and falsely accused me of breaking my lease. Lied to You the Revdex.com on this matter. I deserve 3x the amount of my deposit back after all I have been through in years of lack of follow through under threat of being charge 75 dollars for no compliance.
Regards,
[redacted]

[redacted] stated on his complaint that there were many items during his tenancy that were not fixed correctly.  Upon research, we found that all items on the complaint were fixed and corrected.  The item that he stated was the reason for the early move out was an issue with a light...

that was rewired wrong.  I show no record of a light that was rewired incorrectly.  Our records show that a complaint was as follows:  “Fluorescent light in the bathroom went out. Turned on switch and it made a popping noise and sparks flew. Replaced light bulb and light still won't turn on. Assuming the ballast burned out.”  This was turned into Birdy Properties on 4/14/14 and it was fixed on 4/17/14. On 5/12/14 the tenant complained about a light that “emits very little light”.  That was all the information we had on a problem with lights during his tenancy.  Mr. [redacted] moved out on 11/26/14; his lease ended on 7/16/15.  He moved out 8 months early without proper approval from the Landlord.  Concerning the basis of the complaint, which was deductions taken out of his security deposit after move out, Mr. [redacted] noted a charge to remove a satellite dish.  Birdy Properties never charged Mr. [redacted] to remove a satellite dish at any time.   The exterior light was broken and was not noted as broken on Mr. [redacted]’ Inventory and Condition Form upon move in.  Concerning the carpet cleaning, Item 26 on the lease states, ““Tenant will have all carpets professionally steamed cleaned by a Birdy Properties approved Company and original receipt turned in w/ Keys and Forwarding Address”  Mr. [redacted] initialed this page on the Residential Lease and signed the Lease on the last page.  He did not turn in a receipt from a Birdy Properties approved company upon move out.

Complaint: [redacted]
I am rejecting this response because:The light that was emitting very little light was the light that had been replaced. The ballast had indeed burned out and when replaced, it was emitting low light. I questioned the gentleman that installed it about the light being so dim and he said that it was a newer type of ballast and that's how they worked. After resubmitting another request about the light being dim, a different gentleman came out to repair it and after nearly shocking himself with the wiring, said the reason it was not working correctly was because the ballast had not been wired correctly and we were lucky that nothing major had happened.
Regards,
[redacted]

Our records show that a complaint was as follows:  “Fluorescent light in the bathroom went out. Turned on switch and it made a popping noise and sparks flew. Replaced light bulb and light still won't turn on. Assuming the ballast burned out.”  This was turned into Birdy Properties on 4/14/14 and it was fixed on 4/17/14. On 5/12/14 the tenant complained about a light that “emits very little light”.  That was all the information we had on a problem with lights during his tenancy.  Mr. [redacted] moved out on 11/26/14; his lease ended on 7/16/15.  He moved out 8 months early without proper approval from the Landlord.