Good Afternoon,Our coordination team reviewed your dispute and this is their response. 1. Master Bedroom Wall: upon further view and due to length of time in residence we will consider the wall to be normal wear and tear - We will reimburse $ 38.50 ($35 + $3.5 coordination fee)2. Bathroom 2... light bulbs: it is not our policy to walk the property with the tenant at time of lease ending. Light bulb was out during our walk through - Charges stand. 3. Cleaning : dispute stated home was cleaned day before lease ended. Keys were turned in 7/10/17 and receipt for cleaning states services were 6/9/17 a month prior. Receipt was not turned in with keys originally. Cleaning was not up to our standards. Please feel free to contact the vendor you paid for a reimbursement of funds from them for their service. We attempted to call the [redacted] cleaning person, it was a personal cell and address listed on receipt is a personal home. Unable to confirm date of service and breakdown of price. Our cleaner was sent out and billed based on home size for standard professional cleaning. Charge will stand. 4. Carpet Cleaning: bill stands as noted in Special Provisions - must be approved Birdy vendor and receipt had to be turned in with keys which it was not. Charges stand 5. Coordination and Inspection Fee:See Addendum B below. Charges stand. [redacted] ***, RMP®Director of Accounting18830 Stone Oak Parkway, San Antonio, Texas 78258Direct line # [redacted] Office # [redacted] Fax # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The light that was emitting very little light was the light that had been replacedThe ballast had indeed burned out and when replaced, it was emitting low lightI questioned the gentleman that installed it about the light being so dim and he said that it was a newer type of ballast and that's how they workedAfter resubmitting another request about the light being dim, a different gentleman came out to repair it and after nearly shocking himself with the wiring, said the reason it was not working correctly was because the ballast had not been wired correctly and we were lucky that nothing major had happened Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The way this Business conducted any correspondence with me was through email, my lease, rent, maintenanceI provided the Emails I sent to [redacted] for my lease agreement AND for the check in list, along with questions I had moving inThey were Supposed to set up a walk through to take photos of the property to go With my check in and then I was to sign a form when that happenedThey failed to set up a check in inspection until the following year in January, I moved in at the end of NovemberThose issues, like the front door blowing open by the wind due to a busted door frame and lack of proper lining I could SEE outside, were fixed by MY brother in law before they got their first inspection to go throughI sent them a mailed letter in my complaint with photos showing the damage when I moved in, along with the check in, and a screen shot of the email date of when I sent this list to [redacted] ***I don't even have a lease agreement with both parties signatures because the company failed to follow through on that, yet I am supposed to have a check in list signed by both parties? I am attaching my checkin list that I sent in, along with the photos of damage, emails that DO show they accused me of breaking my lease at first then after mentioning I don't have a lease with signatures say they have to talk to the owner, NOT that they are enforcing their written rule, because even the lack of two signatures on the lease shows there was no contract they can follow for the check inThis is a scamThey may NOT be responsible for me becoming homelessThere was a House I could afford to Rent at the time my lease went up, but it was under THIS company for rentI REFUSE to re-rent under this companyIt is corrupt, fraud, that charges dollar fee if you can't be available for the days they set up inspections then NOT show upI have emails to a Janet Gomez over house inspections and no shows and emails to a Frank Rodriguez for the same thingThey don't fix problems right awayTook years for them to fix things they said they would have done even before I moved inI will not pay a dime to toward these peopleFrom theattachments provided I Show that I never had a closet door in the master bedroom and damage was around electrical fixtures, along with the front doorI could SEE the outside from my living room when I moved inThey didn't clean anythingDidn't follow through on any of their contracts but follow their paper laws to cover their buttsThis company is full of Lazy Liars that don't follow through on anything, except for taking your money.I want my deposit back that I have proven I should get back from all the over charges put on me from the move out, that WERE on the check in I emailedJust like the lease I emailed every time with NO party signatureIn TX law I can get 3x the amount of my deposit if I prove that they charged me items that were on move in, which I have, along with them lying to the Revdex.com over their actions/ response to my claimIf this is denied I will take this to court with all my paper workThis company failed to follow through on all contracts with me, their law for signatures is void and even lied to you; on claiming they never said I broke my lease and saying the reason of denial was over no signature; when to me they said it was because the "landlord" said no, WHY would they need to discuss with the landlord if the Company had their policy? It’s because they don’t have a standing one when there was no signature even on the lease and yet somehow their policy of no signature standsFraudI would like to see THEM come up with the check in photo the say they log into a private account for the Landlord or even the photos of the more recent move out checkThey Can't because there ISN'T ONE, which again I proven they LIED in email saying that IS their policy Under TX State Tenant AdvisorIf the landlord is found to have withheld some amount in bad faith, the landlord cannot take any deductions from the deposit at all, and you are entitled to three times the amount of the depositIf the landlord improperly made deductions from the deposit you also have the opportunity to obtain the same damages and penaltiesSection 92.109, Property Code.I HAVE proven that they have over charged me on multiple items and falsely accused me of breaking my leaseLied to You the Revdex.com on this matterI deserve 3x the amount of my deposit back after all I have been through in years of lack of follow through under threat of being charge dollars for no compliance Regards, [redacted] ***
[redacted] stated on his complaint that there were many items during his tenancy that were not fixed correctly Upon research, we found that all items on the complaint were fixed and corrected The item that he stated was the reason for the early move out was an issue with a light that was rewired wrong I show no record of a light that was rewired incorrectly Our records show that a complaint was as follows: “Fluorescent light in the bathroom went outTurned on switch and it made a popping noise and sparks flewReplaced light bulb and light still won't turn onAssuming the ballast burned out.” This was turned into Birdy Properties on 4/14/and it was fixed on 4/17/On 5/12/the tenant complained about a light that “emits very little light” That was all the information we had on a problem with lights during his tenancy Mr [redacted] moved out on 11/26/14; his lease ended on 7/16/ He moved out months early without proper approval from the Landlord Concerning the basis of the complaint, which was deductions taken out of his security deposit after move out, Mr [redacted] noted a charge to remove a satellite dish Birdy Properties never charged Mr [redacted] to remove a satellite dish at any time The exterior light was broken and was not noted as broken on Mr [redacted] ’ Inventory and Condition Form upon move in Concerning the carpet cleaning, Item on the lease states, ““Tenant will have all carpets professionally steamed cleaned by a Birdy Properties approved Company and original receipt turned in w/ Keys and Forwarding Address” Mr [redacted] initialed this page on the Residential Lease and signed the Lease on the last page He did not turn in a receipt from a Birdy Properties approved company upon move out
Good Afternoon,Our coordination team reviewed your dispute and this is their response. 1. Master Bedroom Wall: upon further view and due to length of time in residence we will consider the wall to be normal wear and tear - We will reimburse $ 38.50 ($35 + $3.5 coordination fee)2. Bathroom 2... light bulbs: it is not our policy to walk the property with the tenant at time of lease ending. Light bulb was out during our walk through - Charges stand. 3. Cleaning : dispute stated home was cleaned day before lease ended. Keys were turned in 7/10/17 and receipt for cleaning states services were 6/9/17 a month prior. Receipt was not turned in with keys originally. Cleaning was not up to our standards. Please feel free to contact the vendor you paid for a reimbursement of funds from them for their service. We attempted to call the [redacted] cleaning person, it was a personal cell and address listed on receipt is a personal home. Unable to confirm date of service and breakdown of price. Our cleaner was sent out and billed based on home size for standard professional cleaning. Charge will stand. 4. Carpet Cleaning: bill stands as noted in Special Provisions - must be approved Birdy vendor and receipt had to be turned in with keys which it was not. Charges stand 5. Coordination and Inspection Fee:See Addendum B below. Charges stand. [redacted] ***, RMP®Director of Accounting18830 Stone Oak Parkway, San Antonio, Texas 78258Direct line # [redacted] Office # [redacted] Fax # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The light that was emitting very little light was the light that had been replacedThe ballast had indeed burned out and when replaced, it was emitting low lightI questioned the gentleman that installed it about the light being so dim and he said that it was a newer type of ballast and that's how they workedAfter resubmitting another request about the light being dim, a different gentleman came out to repair it and after nearly shocking himself with the wiring, said the reason it was not working correctly was because the ballast had not been wired correctly and we were lucky that nothing major had happened Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The way this Business conducted any correspondence with me was through email, my lease, rent, maintenanceI provided the Emails I sent to [redacted] for my lease agreement AND for the check in list, along with questions I had moving inThey were Supposed to set up a walk through to take photos of the property to go With my check in and then I was to sign a form when that happenedThey failed to set up a check in inspection until the following year in January, I moved in at the end of NovemberThose issues, like the front door blowing open by the wind due to a busted door frame and lack of proper lining I could SEE outside, were fixed by MY brother in law before they got their first inspection to go throughI sent them a mailed letter in my complaint with photos showing the damage when I moved in, along with the check in, and a screen shot of the email date of when I sent this list to [redacted] ***I don't even have a lease agreement with both parties signatures because the company failed to follow through on that, yet I am supposed to have a check in list signed by both parties? I am attaching my checkin list that I sent in, along with the photos of damage, emails that DO show they accused me of breaking my lease at first then after mentioning I don't have a lease with signatures say they have to talk to the owner, NOT that they are enforcing their written rule, because even the lack of two signatures on the lease shows there was no contract they can follow for the check inThis is a scamThey may NOT be responsible for me becoming homelessThere was a House I could afford to Rent at the time my lease went up, but it was under THIS company for rentI REFUSE to re-rent under this companyIt is corrupt, fraud, that charges dollar fee if you can't be available for the days they set up inspections then NOT show upI have emails to a Janet Gomez over house inspections and no shows and emails to a Frank Rodriguez for the same thingThey don't fix problems right awayTook years for them to fix things they said they would have done even before I moved inI will not pay a dime to toward these peopleFrom theattachments provided I Show that I never had a closet door in the master bedroom and damage was around electrical fixtures, along with the front doorI could SEE the outside from my living room when I moved inThey didn't clean anythingDidn't follow through on any of their contracts but follow their paper laws to cover their buttsThis company is full of Lazy Liars that don't follow through on anything, except for taking your money.I want my deposit back that I have proven I should get back from all the over charges put on me from the move out, that WERE on the check in I emailedJust like the lease I emailed every time with NO party signatureIn TX law I can get 3x the amount of my deposit if I prove that they charged me items that were on move in, which I have, along with them lying to the Revdex.com over their actions/ response to my claimIf this is denied I will take this to court with all my paper workThis company failed to follow through on all contracts with me, their law for signatures is void and even lied to you; on claiming they never said I broke my lease and saying the reason of denial was over no signature; when to me they said it was because the "landlord" said no, WHY would they need to discuss with the landlord if the Company had their policy? It’s because they don’t have a standing one when there was no signature even on the lease and yet somehow their policy of no signature standsFraudI would like to see THEM come up with the check in photo the say they log into a private account for the Landlord or even the photos of the more recent move out checkThey Can't because there ISN'T ONE, which again I proven they LIED in email saying that IS their policy Under TX State Tenant AdvisorIf the landlord is found to have withheld some amount in bad faith, the landlord cannot take any deductions from the deposit at all, and you are entitled to three times the amount of the depositIf the landlord improperly made deductions from the deposit you also have the opportunity to obtain the same damages and penaltiesSection 92.109, Property Code.I HAVE proven that they have over charged me on multiple items and falsely accused me of breaking my leaseLied to You the Revdex.com on this matterI deserve 3x the amount of my deposit back after all I have been through in years of lack of follow through under threat of being charge dollars for no compliance Regards, [redacted] ***
[redacted] stated on his complaint that there were many items during his tenancy that were not fixed correctly Upon research, we found that all items on the complaint were fixed and corrected The item that he stated was the reason for the early move out was an issue with a light that was rewired wrong I show no record of a light that was rewired incorrectly Our records show that a complaint was as follows: “Fluorescent light in the bathroom went outTurned on switch and it made a popping noise and sparks flewReplaced light bulb and light still won't turn onAssuming the ballast burned out.” This was turned into Birdy Properties on 4/14/and it was fixed on 4/17/On 5/12/the tenant complained about a light that “emits very little light” That was all the information we had on a problem with lights during his tenancy Mr [redacted] moved out on 11/26/14; his lease ended on 7/16/ He moved out months early without proper approval from the Landlord Concerning the basis of the complaint, which was deductions taken out of his security deposit after move out, Mr [redacted] noted a charge to remove a satellite dish Birdy Properties never charged Mr [redacted] to remove a satellite dish at any time The exterior light was broken and was not noted as broken on Mr [redacted] ’ Inventory and Condition Form upon move in Concerning the carpet cleaning, Item on the lease states, ““Tenant will have all carpets professionally steamed cleaned by a Birdy Properties approved Company and original receipt turned in w/ Keys and Forwarding Address” Mr [redacted] initialed this page on the Residential Lease and signed the Lease on the last page He did not turn in a receipt from a Birdy Properties approved company upon move out