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WCI Group, Inc.

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Reviews WCI Group, Inc.

WCI Group, Inc. Reviews (7)

First of all, we appreciate our customer for making a complaint to the Revdex.com Feedback, even negative feedback gives us a chance to improve our communication and service to our clients WCI offers a lifetime warranty on our craftsmanship in addition to any manufacturer's warranty on the
products installed, so there was never any question that the issue reported to us was going to be addressed and we do in fact have them on the production calendar to get the requested repairs made as soon as the schedule would allow The confusion arose because the client had also requested we bid another project (bathroom remodel)and their project manager, *** ***, had communicated to the client that the craftsman could repair the bubbled laminate when he was there doing the bathroom At that time, they indicated to *** that this was acceptable Only recently did the customer re-contact us to indicate to us that they were not willing to have the laminate repaired during the bathroom remodel; they instead wanted it done immediately *** ***, *** *** for WCI Renovations has contacted the customer by telephone to apologize for the confusion and has them on the production schedule to make the repairs in two weeks time, which is the soonest possible date our laminate craftsman can get to the job 100% client satisfaction is our goal on every job we do and we intend to do everything within our power to restore the laminate to its proper conditionand honor our warranties as contracted

Company's response below.#[redacted]-Response to complaint [redacted]) spoke with customer (Mrs. [redacted]) in reference to complaint #[redacted] that her [redacted] submitted on 5/10/2016.  Within 1-2 days WCI responded.  It was determined that the problem was due to poor...

installation by her roofer.  Mrs. [redacted] count not reach the roofer, as they seem to be out of business.  Mrs. [redacted] did mention this roofer had several judgments against them at this time.  WCI sent one employee to check the job and take pictures.  We then had our [redacted] and [redacted] inspect the issue, at which time, it was confirmed that the recent work completed by WCI Group was not the problem.  The problem was poor installation by the roofer procured by the complainant.  It was told to the homeowner that they would need to contract with [redacted] to repair any damage.  [redacted] informed Mrs. [redacted] today (6/7/2016) that our [redacted] will follow up with [redacted] to fix the problem.  WCI has no liability in this matter.  Repair work is between the customer and [redacted].

Complaint: [redacted]
I am rejecting this response because:  Mr. [redacted] has not scheduled a date when he was called said that they were in the middle of a remodel; when the work is completed then the complaint will be resolved.
[redacted] was aware of the situation and said that the materials had already been acquired.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the commutation between the contractor and us is still slow and filled with excuses instead of actions.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:On 5-17-16 the representatives of WCI and their roofing contractor met with us to discuss the problem and told us the would meet back with us to help with a solution to the problem. We haven't received any response to their offer of assistance to the issue. All we got is phone calls to say that they are looking into the issue and would get back with us. We realize that the roofer had made certain mistakes in the roof installation but we have never said that WCI was totally correct in their appraisal in the situation. Our MAIN complaint with WCI is their lack of regard for it's customer service responses having been told various excuses why they can't meet with us to resolve the problem like they offered to do.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  No date has not been set with WCI nor has the problem been resolved; when the complaint is resolved we will accept the response.  We have spoken to [redacted] and he is aware of the complaint. 
Regards,
[redacted]

Our [redacted], has the customer on the production schedule and the issue will be resolved prior to April 30, 2015.  It will take that long to schedule the craftsmen and procure any replacement materials that may be needed.

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