Sign in

WDI Companies

Sharing is caring! Have something to share about WDI Companies? Use RevDex to write a review
Reviews WDI Companies

WDI Companies Reviews (2)

“He explained to me that it was only my ball joint that was bad& then he explained to me that if/when the control arm goes I will thenhave to buy the control arm & ball joint as a sthat is the way theFord product is It was never stated to me that the control arm was bad.”During the oil change we found the lower ball joint wasloose and worn out internally, the control arm components such as control armbushings were in good conditionIf the bushings were worn out with the looseball joint we would have certainly recommended a new control arm assembly At this phase though it was impossible to knowthat the new ball joint fitment into the control arm would not be tight enough.We did however give [redacted] a phone call as soon as it became apparent.“He never once told me that the control arm wasworn or not good.” This is referring to our follow up phone call, it was stated during that phone call that the balljoint hole in the control arm was a little oversized and we had options oneof which was to replace the control arm due to the fact it was worn out wherethe ball joint gets pressed intoWhy would we suggest as one of our optionsthat the control arm be replaced if it was not worn? I understand that sometimes repairs don’t always go asplanned especially on older vehicles with higher mileageI would disagree with [redacted] ’s belief that we provided a disservice to her that would warrant acomplete refundWe did consult [redacted] during all aspects of her vehiclesservice from showing her the loose ball joint, to going over repair optionswith and without replacing the control armWe always received a verbalapproval to perform the needed repairsWe talked over every option after which [redacted] gave the go ahead to proceed with the repairHer vehicle did in factleave here after the repair with a new MOOG ball joint that is not loose orworn out and will have a reasonable life expectancy for [redacted] My personalvehicle (which has 260,miles on it) had to have the ball joint welded dueto the exact same circumstancesIt’s a good repairThat being said we have offeredif the ball joint wears out while [redacted] owns the vehicle we will submit the old part as well as a descriptionof the situation and we are confident that we would be able to receive at leasta partial discount off a new control armIf it fails within months or24,miles we can apply the labor warranty toward the labor to replace thecontrol armThis is what we can do in an effort to resolve [redacted] ’s concern

ID# [redacted] To whom it may concern,We did service [redacted] ’s Mercury Mariner on 6/10/The appointment as it was scheduled and estimated was for the right front lower ball jointThe reason the ball joint needed to be replaced was because it was worn out and looseIt did in fact leave here after the repair with a new MOOG ball joint that is not loose or worn out and will have a reasonable life expectancy for [redacted] We did follow through with what we said we would do, we involved [redacted] in the all the details regarding the repair discussing options over the phoneI guess it’s fair to say she misunderstood some of those detailsI, without a doubt, believe that with 219,miles on the vehicle and [redacted] ’s budget we provided the best service solution we could.Details:Before we scheduled the service with [redacted] we provided an in person estimate on options for replacing the ball jointOption was pressing out the old worn ball joint and pressing in a new ball joint reusing the old control armOption was replacing the entire control arm which would come with a new ball joint installed Due to the cost of the repair to replace the entire control arm she decided to have us just replace the ball joint and reuse the old control armThat was what was scheduled and agreed uponDuring the in person estimate it was quoted with a MOOG ball joint as the customer requestedWe did in fact install a MOOG ball joint just as we quoted and just as the customer requestedThat ball joint does come with a lifetime warranty on the part itselfHow the lifetime warranty works is our part supplier will provide a new ball joint if the one installed ever wears out or fails while the original purchaser ( [redacted] in this case) still owns the vehicle regardless of time or milesWe offer a 24mo/24,mile labor warranty which also covers parts if our supplier does not offer a longer warrantyIn [redacted] ’s case the ball joint is warrantied for life and is a quality partHowever because this vehicle has had multiple ball joints replaced over the 219,miles on it, it will need a new control arm the next time the ball joint wears outOur parts supplier will provide us with a new ball joint if [redacted] ’s ball joint ever wears out, but the control arm in the vehicle currently cannot take another ball joint replacementIt is our experience that once a ball joint is welded in to correct the slightly worn control arm it cannot be welded a second timeSince the new control arms that are available all come with new ball joints already installed we won’t have a use for the warrantied partPlease understand that [redacted] requested a MOOG ball joint because they are a quality part and they do last a long timeAll of this is a moot point if that ball joint never needs to be replaced again while [redacted] owns the vehicleThe reason the ball joint had to be welded in the control arm was because the control arm was slightly worn causing the ball joint to not be held in tight enough In other words, the hole in the lower control arm, that the ball joint gets pressed into, was a few thousands of an inch oversized We discovered this issue as we were performing the last step of the service, the four wheel alignmentFollowing standard procedure to lift the vehicle, the ball joint slipped out of the control armIt was at this point we stopped and called [redacted] with options moving forward since we can no longer just rely on the pressed fit to secure the ball joint in the control armI called [redacted] just before we closed for the day to deliver the update on her vehicleWe did go over both options which were option – Replace the entire control arm with a new control armOption – Disassemble the suspension again, fit the ball joint back into the control arm and weld it into placeI discussed both options with [redacted] and again due to the cost to replace the entire control arm she did give approval to weld the ball joint into the control arm which was only an increase of about $dollars to her initial estimate I explained to her that we have seen ball joints welded in and have welded them in as a cost effective fix in this situationShe did give approval to this option thus declining to replace the entire control arm, just as it is stated on her invoiceI thought that she had an understanding of what we were going to do and why when I hung up the phoneShe called back and I explained it again to herI thought when we ended the conversation that she had an understanding of what we were going to do, and why because she never indicated otherwise.I can empathize with [redacted] on when a scheduled repair runs into unexpected costs and delays as the day we were servicing her vehicle her salesperson left early (unexpectedly) due to a work related injuryPlus her vehicle requiring more time was unexpected and put us in tough spot for other cars that needed to get doneWe do have loaner cars that can sometimes ease the stress of delays but they were all outI know it seemed like I did not take the time to look but I can see the board where the keys are kept from the desk and it only took a few seconds to realize the keys were not on the board indicating the vehicles were already in use.Response to the Desired Settlement:In regards to [redacted] ’s desired settlement, she did get what she paid forA MOOG ball joint installed in replacement of the loose and worn out one she had before the repair, because of this I am opposed to giving a refund of any amountIf the ball joint wears out while [redacted] owns the vehicle I can submit the old part as well as a description of the situation and can pursue a discount on a replacement control armI am confident that we would be able to receive at least a partial discount off a new control armIf it fails within months or 24,miles we can apply the labor warranty toward the labor to replace the control arm (minus the welding).Please let me know if this is an acceptable solution for [redacted] and I will put a note in the vehicles file stating this as a resolution and a plan moving forward.Thanks!

Check fields!

Write a review of WDI Companies

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

WDI Companies Rating

Overall satisfaction rating

Add contact information for WDI Companies

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated