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We Care Computers Reviews (20)

I spoke with my office coordinator who was in touch with Mrs [redacted] Apparently there is a significant amount of communication that was had by my office and Karen We would be happy to send her a check in the amount of $ Please confirm this is acceptable and I will have billing cut a check by the following day we hear back Thanks for all ***

I do not understand the clients response Please have them refer back to our original email We provided additional information in our response only to give Revdex.com further information into the situation It is not relevant to our return policy whatsoever Thanks again and please let me know if you would like anything else from us ***

The company in question was quoted pricing for all work and hardware sales before any work was performed.All was accepted by the client We have records of everything and are more than happy to share this with you if need be.We Care Computers offers hardware purchases as an aservice to our clients Our return policy states that we do not accept returns for any open/used hardware.Everything we sell comes with a warranty from the manufacturer if there are any issues (which is not the case here).This client not only has open hardware it is also fully configured for them and in perfect working order.The client in question was emailed over any and all information we have about their network and passwords so that they can function.We will not work with this client any longer nor is there anything else for us to provide them.If you require any additional information please do let us know.Enjoy the weekend.***

Complaint: [redacted] I am rejecting this response because: I am unclear how the computer in question was tailored specifically for usOffice was setup but the computer and monitors were removed from the boxes upon arrival [redacted] mentioned how they remove the "bloat ware" however you can buy PC's directly from Microsoft store with no bloat ware We were also given no time to transition to a new virus protection or given any recommendations or Refferals on how to transition to a new serviceI would hope that a company that works with other healthcare organizations and was hired to advise on protecting [redacted] information would be held to some standards of professionalismPersonalities aside we are talking about 1,patients health information and for them to just pull off all antivirus software as of today with no time or other Refferals seems unprofessional and frankly unethical As a healtcare provider if I a client is unhappy with my service I refer them to another provider and give them enough medication or treatment to get to the next provider We were simply told no refund and the relationship was ended Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: its the principal: I pd for ONE YR i.ewks NOT wks...and as far as conversation with them, I have not had significant amt in MONTHS Sincerely, [redacted]

I do not understand what was just sent to me. The client was offered exactly the amount that would have been refunded if there were discounts for ending a subscription early. We do not offer this however in this case we offered this as an exception. Please let us know how to proceed. ***

The company in question was quoted pricing for all work and hardware sales before any work was performed.All was accepted by the client. We have records of everything and are more than happy to share this with you if need be.We Care Computers offers hardware purchases as an add-on
service to our clients. Our return policy states that we do not accept returns for any open/used hardware.Everything we sell comes with a warranty from the manufacturer if there are any issues (which is not the case here).This client not only has open hardware it is also fully configured for them and in perfect working order.The client in question was emailed over any and all information we have about their network and passwords so that they can function.We will not work with this client any longer nor is there anything else for us to provide them.If you require any additional information please do let us know.Enjoy the weekend.***

Complaint: ***
I am rejecting this response because: In my original complaint prior to the Revdex.com written complaint I stated that my contract was good for year That year started on 5-12- One year from then is 5-11- The value of the loss is $ I DON'T WANT THE MONEY...I WANT YOU TO KEEP MY CONTRACT GOING UNTIL 5-11- Also, my INITIAL REPLY to you was a good week ago Why did it take you so long to respond to me????????????
Sincerely,
*** ***

There is nothing more to say on our end
Proper procedure was followed and the client is obviously a computer novice and does not understand how they work
The computer was delivered in perfect working order
She corrupted the operating system which has NOTHING to do with the hardware
It is strictly a software issue which is cause by the user of a computer
The client then brought in the computer with a corrupt operating system
She was then quoted the repair costs since we do not cover any software related issues under any warranty
When clients purchase computers from us they are informed that we charge our hourly rates for all service. Most of our machines (including this one) came with a manufacturers warranty which the client could have used at no cost by calling up *** directly. Most of our clients like to pay us since we are easy to work with
My company then fixed that issue and charged the client per our procedure the amount that she was quoted
The client then brought back the computer after some time and dropped it on my office coordinators desk and stormed out. She did not say a word and she did not respond to our multiple emails and phone calls
Her laptop is still in perfect working order sitting on a shelf in our office
We would be willing to give the client $back from the service call to fix the laptop software issues. It is against my better judgement to offer this since the work was quoted and performed with perfection
Avi

Thank you for the email *** *** *** *** *** ** *** *** *** *** *** ** *** Here are the details of what happened and we are happy to answer any further questions
I am only going to give you the details of the original issue since this is the only relevant
information. We certainly do have detailed notes on the client's inability to communicate and lack of response or taking responsibility for the issue she caused. if you need any copies of our countless emails or invoices we are happy to provide this information
6/14/
Client purchased the laptop
10/16/
Client brought in laptop complaining that it was not working right
The diagnosis was that the operating system was corrupt. A full diagnosis was done on the machine including hardware and again the only issue was software. Corrupted operating systems occur because of computer misuse and they have nothing to do with the hardware of the machine
My specialist diagnosed the machine and then we performed a "back and whack". This is a process in which we back up the information from a computer, install a fresh copy of the operating system and bring data back to the machine. Client was invoiced for the work and she paid upon picking up the machine
Please let me reiterate we take care of ALL of our customers all of the time. This was no exception. Her machine was corrupt and we fixed the machine in record time and returned it to her with no issues whatsoever
10/23/2014*** (my office coordinator) checked in with Wanda to confirm all was working well and she said it was and then went on to speak with *** about helping Wanda move her office from Hartford to her home
November (do not have actual date)
Wanda walked into the office while *** was sitting there and just gave her the machine and stormed out of the office. No instruction was given and there was no response to our calls or emails about what she would like done with the machine. As a gesture of caring our specialist turned on the machine only to find it was working perfectly with no issues whatsoever
My thought ( This is not facts just my thought) is that Wanda purchased a very expensive laptop and then had buyers remorse months later because she was retiring. This has nothing to do with WCC
Her machine has been sitting in my office in perfect working order since she left it here
This is really all of the information that should be needed for what was sent to us. Again if you need further information please let us know
Avi

Complaint:
I am rejecting this response because:
MrSmith-Rapaport has not offered any way to settle this disagreementMrSmith-Rapaport's response indicates he plans to take no steps to settle this matterHe gave no suggestions of how we may reach an agreementI have requested a full refundAt this time, MrSmith-Rapaport has my money and the computerHe needs to realize to settle this he needs to take some responsibility and suggest a settlement agreement
Instead MrSmith-Rapaport tries to assume what is going on in my mind and reaches for straws by assuming I have "buyers remorse." MrSmith-Rapaport is correct that I have remorse, in that I regret having purchased a used, over-priced computer that turned out to be defective from a computer company who does not stand behind its products. I was sold a used $3,machine that has never worked properly and within months of scant, frustrating use, required hundreds of dollars of additional repairI feel MrSmith-Rapaport took advantage of our business relationship, my retirement (which will end my need for his services), my inexperience with computers and my situation and squeezed the last few thousands of dollars out of me he couldOver the past few years I have spent over $11,at We Care ComputersI do not understand after our extended business relationship why he would not help me with the problem I am having with his computerIt does not work and I should not be out $3,for a computer that does not work and that I no longer have in my possession!
MrSmith-Rapaport claims that the computer is a “perfectly working computer”, an assertion I do not agree withThe computer did not work for me and needed an expensive repair not even months into useIf MrSmith-Rapaport really thinks the computer is fine then We Care Computers should have no problem selling it at its fair market value and sending me a full refund
If MrSmith-Rapaport cannot even suggest a fair settlement I will be forced to take him to court once our complaint here is closedI would prefer to settle the matter here and now but this is impossible with someone who refuses to accept any responsibility for his equipment or services.
Sincerely,
Wanda Justesen

Complaint: [redacted]
I am rejecting this response because: I am unclear how the computer in question was tailored specifically for us. Office 365 was setup but the computer and monitors were removed from the boxes upon arrival. [redacted] mentioned how they remove the "bloat ware" however you can buy PC's directly from Microsoft store with no bloat ware. We were also given no time to transition to a new virus protection or given any recommendations or Refferals on how to transition to a new service. I would hope that a company that works with other healthcare organizations and was hired to advise on protecting [redacted] information would be held to some standards of professionalism. Personalities aside we are talking about 1,000 patients health information and for them to just pull off all antivirus software as of today with no time or other Refferals seems unprofessional and frankly unethical. As a healtcare provider if I a client is unhappy with my service I refer them to another provider and give them enough medication or treatment to get to the next provider. We were simply told no refund and the relationship was ended. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: its the principal:  I pd for ONE YR i.e52 wks NOT 50 wks...and as far as conversation with them, I have not had significant amt in MONTHS
Sincerely,
[redacted]

I spoke with my office coordinator who was in touch with Mrs [redacted].  Apparently there is a significant amount of communication that was had by my office and Karen.  We would be happy to send her a check in the amount of $2.50.  Please confirm this is acceptable and I will have...

billing cut a check by the following day we hear back.  Thanks for all.  [redacted]

I do not understand the clients response.  Please have them refer back to our original email.  We provided additional information in our response only to give Revdex.com further information into the situation.  It is not relevant to our return policy whatsoever.  Thanks again and please let me know if you would like anything else from us.  [redacted]

The company in question was quoted pricing for all work and hardware sales before any work was performed.All was accepted by the client.  We have records of everything and are more than happy to share this with you if need be.We Care Computers offers hardware purchases as an add-on service to...

our clients.  Our return policy states that we do not accept returns for any open/used hardware.Everything we sell comes with a warranty from the manufacturer if there are any issues (which is not the case here).This client not only has open hardware it is also fully configured for them and in perfect working order.The client in question was emailed over any and all information we have about their network and passwords so that they can function.We will not work with this client any longer nor is there anything else for us to provide them.If you require any additional information please do let us know.Enjoy the weekend.[redacted]

Complaint: [redacted]
I am rejecting this response because: I am unclear how the computer in question was tailored specifically for us. Office 365 was setup but the computer and monitors were removed from the boxes upon arrival. [redacted] mentioned how they remove the "bloat ware" however you can buy PC's directly from Microsoft store with no bloat ware. 
We were also given no time to transition to a new virus protection or given any recommendations or Refferals on how to transition to a new service. I would hope that a company that works with other healthcare organizations and was hired to advise on protecting [redacted] information would be held to some standards of professionalism. Personalities aside we are talking about 1,000 patients health information and for them to just pull off all antivirus software as of today with no time or other Refferals seems unprofessional and frankly unethical. 
As a healtcare provider if I a client is unhappy with my service I refer them to another provider and give them enough medication or treatment to get to the next provider. 
We were simply told no refund and the relationship was ended. 
Sincerely,
[redacted]

Review: I purchased a defective laptop which required re-installation of basic operating system for a total of $3473.88 from We Care Computers, President Avi Smith-Rapaport, 2437 Albany Ave, West Hartford, CT. I returned the laptop to We Care Computers on 11/13, demanded a full refund, I have heard NOTHING from We Care Computers, who have the laptop and my $3473.88. I want a full refund for the laptop. After spending nearly $8500.00 in a period of only 4 months in 2011 on a business network which was 3 times the initial estimate, I was forced to retire due to health. The bottom line is that We Care Computers is good ONLY if you are rich and continue to purchase new, over-priced, over-kill computers and systems.Desired Settlement: I returned the laptop to We Care Computers on 11/13, demanded a full refund, I have heard NOTHING from We Care Computers, who have the laptop and my $3473.88. I want a full refund for the laptop.

Business

Response:

Thank you for the email [redacted] Here are the details of what happened and we are happy to answer any further questions.

I am only going to give you the details of the original issue since this is the only relevant information. We certainly do have detailed notes on the client's inability to communicate and lack of response or taking responsibility for the issue she caused. if you need any copies of our countless emails or invoices we are happy to provide this information.

6/14/2013

Client purchased the laptop

10/16/2013

Client brought in laptop complaining that it was not working right.

The diagnosis was that the operating system was corrupt. A full diagnosis was done on the machine including hardware and again the only issue was software. Corrupted operating systems occur because of computer misuse and they have nothing to do with the hardware of the machine.

My specialist diagnosed the machine and then we performed a "back and whack". This is a process in which we back up the information from a computer, install a fresh copy of the operating system and bring data back to the machine. Client was invoiced for the work and she paid upon picking up the machine.

Please let me reiterate we take care of ALL of our customers all of the time. This was no exception. Her machine was corrupt and we fixed the machine in record time and returned it to her with no issues whatsoever.

10/23/2014[redacted] (my office coordinator) checked in with Wanda to confirm all was working well and she said it was and then went on to speak with [redacted] about helping Wanda move her office from Hartford to her home.

November (do not have actual date)

Wanda walked into the office while [redacted] was sitting there and just gave her the machine and stormed out of the office. No instruction was given and there was no response to our calls or emails about what she would like done with the machine. As a gesture of caring our specialist turned on the machine only to find it was working perfectly with no issues whatsoever.

My thought ( This is not facts just my thought) is that Wanda purchased a very expensive laptop and then had buyers remorse 4 months later because she was retiring. This has nothing to do with WCC.

Her machine has been sitting in my office in perfect working order since she left it here.

This is really all of the information that should be needed for what was sent to us. Again if you need further information please let us know.

Avi

Consumer

Response:

Review: 9999494

I am rejecting this response because:

Mr. Smith-Rapaport has not offered any way to settle this disagreement. Mr. Smith-Rapaport's response indicates he plans to take no steps to settle this matter. He gave no suggestions of how we may reach an agreement. I have requested a full refund. At this time, Mr. Smith-Rapaport has my money and the computer. He needs to realize to settle this he needs to take some responsibility and suggest a settlement agreement.

Review: We purchased brand new computer and realized with in 7 days that we did not need such a powerful machine. They reported they did not have a refund or return policy. I am a beh[redacted]oral health practice that hired them mostly for firewall and [redacted] compliance and they totally took advantage of us and now we have no virus protection effective tmrw and they have not responded to our request for further discussion.Desired Settlement: Refund for brand new PC and Dual monitors and any labor for the installation of the new PC.

Also any labor they charged over $135/hr for that was provided on old computers that were worth less than the labor they put into them.

Business

Response:

The company in question was quoted pricing for all work and hardware sales before any work was performed.All was accepted by the client. We have records of everything and are more than happy to share this with you if need be.We Care Computers offers hardware purchases as an add-on service to our clients. Our return policy states that we do not accept returns for any open/used hardware.Everything we sell comes with a warranty from the manufacturer if there are any issues (which is not the case here).This client not only has open hardware it is also fully configured for them and in perfect working order.The client in question was emailed over any and all information we have about their network and passwords so that they can function.We will not work with this client any longer nor is there anything else for us to provide them.If you require any additional information please do let us know.Enjoy the weekend.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am unclear how the computer in question was tailored specifically for us. Office 365 was setup but the computer and monitors were removed from the boxes upon arrival. [redacted] mentioned how they remove the "bloat ware" however you can buy PC's directly from Microsoft store with no bloat ware.

Review: Altho I picked the category I did above it really does not fully describe the issue. On 5-13-14, I signed up for a 1 yr contract with We Care Computers herein called WCC for $60.00 for virus protection. One year from then is 5-12-15. I have received notification that my subscription is up and is due for renewal on 5-1-15. That is not one year. I do not want to continue with WCC beyond my contract. They did not know that when they sent me a letter. They are "shorting" me by 2 weeksDesired Settlement: billing adjustment or carry me thru to 5-12-15

Business

Response:

I spoke with my office coordinator who was in touch with Mrs [redacted]. Apparently there is a significant amount of communication that was had by my office and Karen. We would be happy to send her a check in the amount of $2.50. Please confirm this is acceptable and I will have billing cut a check by the following day we hear back. Thanks for all. [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: its the principal: I pd for ONE YR i.e52 wks NOT 50 wks...and as far as conversation with them, I have not had significant amt in MONTHS

Sincerely,

Business

Response:

I do not understand what was just sent to me. The client was offered exactly the amount that would have been refunded if there were discounts for ending a subscription early. We do not offer this however in this case we offered this as an exception. Please let us know how to proceed. [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: In my original complaint prior to the Revdex.com written complaint I stated that my contract was good for 1 year. That year started on 5-12-14. One year from then is 5-11-15. The value of the loss is $2.50. I DON'T WANT THE MONEY...I WANT YOU TO KEEP MY CONTRACT GOING UNTIL 5-11-15. Also, my INITIAL REPLY to you was a good week ago. Why did it take you so long to respond to me????????????

Sincerely,

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Description: Computers - Service & Repair, Computer Facilities Management Services, Computer Consultant, Computers - Dealers, Computer Business Services, Computer and Office Machine Repair and Maintenance (NAICS: 811212)

Address: 2437 Albany Ave Ste 101A, West Hartford, Connecticut, United States, 06117-2517

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