WE Care Heating and Air

Dear Sirs, We have received complaint number # [redacted] from [redacted] MrWagner asks for a refund of the policy or for the claim to be settledOn October [redacted] we issued our formal declination of the claim on behalf of Underwriters and explained the reason why the loss is not covered based on the terms and condition of the insuranceWe have not received a response disputing the coverage decision but instead the claimant appears to be requesting information regarding the insurance application process, specifically what he signed at the time of applying for the insuranceWe, W K Webster (Overseas) Ltd, did not issue the insurance certificate and are not involved in the application processWe therefore suggest that [redacted] directs his complaint to the appropriate partyPlease do not hesitate to revert with any further questionsBest regards, [redacted] Manager For and on behalf of W K Webster (Overseas) Ltd As Agents Only STCs available on request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Good Afternoon, yes I saw this message originally posted on the ** of JuneI'm glad about the newsPlease let me know once you have sent me the checkThanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Your message is well receivedPlease note the certificate number quoted in your complaint appears to be incompletePlease confirm the full certificate number or provide our reference number to enable us to review and respondPlease also note that we are the claim settling agentWe are responsible for reviewing the merits of your claim but any refund in premium needs to be discussed with the company that the insurance was purchased fromBest regards,

To [redacted] / Dispute Resolution Services, Thank you for contacting us on this matterKindly note the claim has been agreed with the claimant ( [redacted] ) to be settled for $1,We are currently pressing insurers (based in the UK) for the settlement funds and we hope to be in a position to arrange payment in the near futureWe will be in contact when there is newsVery best regards, George W [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because Although what you are saying is true that is the reason of my claimIf you read my original statement, I am complaining that you offered me a settlement in March and two months later as you just confirmed, the company havent been able to paid a claim for less than $How much time do you suggest me to wait while you get the funds from your underwriters? more months, 4, 6? How solid is a company that months later haven't been able to paid a single claim of less than $1500? Who assures me that you are going to be able to do so? As is very obvious not even you know when then company is going to have the money to pay meI want my check to be sent right now or a reasonable date frame.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, W K Webster acts as the Third Party Administrator for Wells Fargo Insurance ServicesFrancine James has filed a claim under her policy of insurance for damages to her furnitureWe arranged for a furniture repair company to inspect the damaged items in order to
determine the cause, nature and extent of damage and quote costs of repairs, if possible.Following the inspection, the repair firm advised that the damages sustained were not transit related, but rather they were pre-existing damages resulting from wear and tearPre-existing damages and wear and tear are not covered under *** ***' insurance policy, which is why the claim has been declinedWe have received communications from *** *** disputing the repair firm's findingsWe have responded to *** ***, and we are investigating the matter further with the repair company and moving company responsible for the transit. We will revert to *** *** with our findings in due coursePlease let me know if we can be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This case is still open as WK Webster acting for Wells Fargo Insurance Services stated that they are investigating the matter further based on my response and my requested resolution (that my furniture is repaired) has not been fulfilled
Sincerely,
*** ***

Dear ***,Our records show that the check was mailed on June ***Please confirm safe receipt and acknowledge that this claim has been satisfactorily resolved.Thanks and best regards,George W*** • *** ***
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Dear Sirs, We have received complaint number #[redacted] from [redacted]. Mr. Wagner asks for a refund of the policy or for the claim to be settled. On October [redacted] we issued our formal declination of the claim on behalf of Underwriters and explained the reason why the loss is not covered based on the terms and condition of the insurance. We have not received a response disputing the coverage decision but instead the claimant appears to be requesting information regarding the insurance application process, specifically what he signed at the time of applying for the insurance. We, W K Webster (Overseas) Ltd, did not issue the insurance certificate and are not involved in the application process. We therefore suggest that [redacted] directs his complaint to the appropriate party. Please do not hesitate to revert with any further questions. Best regards, [redacted] Manager  For and on behalf of W K Webster (Overseas) Ltd As Agents Only STCs available on request

Dear Sir, We thank you for your email. Regrettably, underwriters cannot consider payment for the requested amount because of the inspection findings that the damages were pre-existing. The policy does not cover pre-existing damage. However, as a gesture of good faith underwriters will maintain their offer based on 50% of the repair costs for the next 30 days. If we do not receive the signed agreement of loss within the required timeframe we will proceed to close our file.

To [redacted] [redacted] / Dispute Resolution Services, Thank you for contacting us on this matter. Kindly note the claim has been agreed with the claimant ([redacted] [redacted]) to be settled for $1,490.43. We are currently pressing insurers (based in the UK) for the settlement funds and we hope to...

be in a position to arrange payment in the near future. We will be in contact when there is news. Very best regards, George W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: We reject this offer and have filed a complaint with the Maryland State Attorney's office to look into this companies practices regarding consumers. The fact that this company has an "F" rating clearly shows there are issues.  Again, the only offer I will accept is the full amount and nothing less. In addition, I will not sign anything stating that you are calling me a liar and a fraud regarding the damage to my furniture being pre-existing as it was not and you have never been able other than a statement that took weeks to acquire after pictures were taken from your furniture repair company.I have no need to file a false complaint to have a few pieces of my furniture repaired and it's insulting.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Your message is well received. Please note the certificate number quoted in your complaint appears to be incomplete. Please confirm the full certificate number or provide our reference number to enable us to review and respond. Please also note that we are the claim settling agent. We are...

responsible for reviewing the merits of your claim but any refund in premium needs to be discussed with the company that the insurance was purchased from. Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good Afternoon, yes I saw this message originally posted on the ** of June. I'm glad about the news. Please let me know once you have sent me the check. Thanks [redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My certificate # is [redacted]?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]