We Care Transportation, Inc

Dear MsJones-Thomas I received your letter and attached complaint regarding billing and insurance coverage for a visual/eye health evaluation with a subsequent contact lens fitting and contact lensesI researched the issue and concluded the following: 1. The issue is the same
amount that her insurance covers for contact lens fitting and materialsMost plans provide additional coverage for contact lensesHer plan covers only $toward examination, fitting and contact lenses, not $ towards contact lenses2. This is not the fit time this issue has come up with her familyThis is their insurance policy and it is her responsibility to understand coverage We try to be helpful, but it is not our insurance3. The confusion about fees is unfortunateOur charges for services are fair and consistentThe insurance coverage is the only variable4. It is our policy to be informative to our patients and in this case the insurance issue obiovuly created problemsResolution: I re-installed her glasses benefit with her insurance companyThe billing for her contact lenses standsSincerely, LEdward Elliott, OD

I am rejecting this response because:1. "The issue is the same amount that her insurance covers for contact lens fitting and materialsMost plans provide additional coverage for contact lensesHer plan covers only $toward examination, fitting and contact lenses, not $ towards contact lenses." -- The issue is not with my insurance, the issue is that I was misinformed by your staff member. I asked how much the contacts would cost me, she gave me a price, which I paid, and at the end of my appointment my balance was zero. 2. "This is not the fit time this issue has come up with her familyThis is their insurance policy and it is her responsibility to understand coverage We try to be helpful, but it is not our insurance." -- I resent the fact that you make claims. Another indication of a dishonest establishment. We have never owed or had any balances prior to this incident. We always pay upfront before leaving the office. Please provide any documentation you may have that supports your claim of our prior "issues." Your employee had my insurance policy printed and in front of her at the time I asked for the price. She calculated it and said my insurance covered the contacts, so am I not suppose to believe your staff members? My policy had recently changed and with my previous coverage I had always asked and they would always give me the correct amount. It is unfortunate that the young lady that helped me that day did not understand what she was doing but there was plenty of other staff there that could have helped her if she would have asked. 3. "The confusion about fees is unfortunateOur charges for services are fair and consistentThe insurance coverage is the only variable." -- It is very unfortunate that your staff has trouble providing clients with correct fees. I clearly would have never ordered contacts if I was given the correct amount at the time of my appointment, I would have gone to 1800-contacts. I feel like I was mislead into buying contacts and then get stuck with a bill4. "It is our policy to be informative to our patients and in this case the insurance issue obiovuly created problems." -- The insurance was not the issue, it is that the young lady gave me prices for the contactsResolution: My balance to be at zero like it was at the end of my appointment

Business States: The matter has been resolved and the consumers husband came in on 9/22/15 and paid the balance in full. There is no money owed and consumer is no longer associated/ a consumer with business. The complaint has been resolved.