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We Do Designs

525 Harbor Blvd Suite 70, West Sacramento, California, United States, 95691

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I made a $1,000 deposit to this company on January 13, 2020. I did not sign a single contract, agreement, nor was I provided a policy to review. The owner also did not state that this deposit would be non-refundable. For our first official appointment, she sent her daughter who came unprepared despite having been provided all of what we wanted to go over in advance. She had very few samples to show us and was unable to answer any of our questions. She also refused to give us prices because she stated it was up to her mother. She then recommended that we reschedule to meet with her. The following weekend, we went to meet with her mother, Rubina. She was 30 minutes late to the appointment and began giving us very steep prices for what was primarily going to be fake flowers that she already had in her inventory. I began calculating the costs and asked her if there would be any additional fees to which she replied only taxes and a $300 delivery fee. After the appointment, I was shocked to receive a $9,000 invoice that reflected delivery fees, taxes, and a $1,000 labor fee that she failed to mention. After this, I attempted multiple times to get in touch with her. The one time she did answer she was very defensive. I then called her once more to tell her that I respected her business and did not want to waste anyone’s time, and that I thought it was best to cancel since it was out of our budget and request a refund of our deposit. She refused to refund me stating it was not part of their policy, a policy which is not stated anywhere on her website nor was provided to me with my payment. She then told me she would give me only $500. I explained that I would not accept that because they provided no service or labor. She claimed the two meetings caused them to incur a loss, even though the second meeting was only required due to her daughter’s lack of professionalism. She then told me she would get back to me and has not since. I never signed an agreement and I would like my deposit back in full.

We Do Designs Response • Feb 26, 2020

I am responding to this invalid complaint, as we don’t request deposit on first visit, obviously we had total of three appointments with the client, it was her agreement to put a deposit after viewing the prices, as she came to us for her wedding event, she was given the option to book her event by placing a deposit, normally we request 50% deposit as it’s stated on our invoice. As she had the choice of not accepting the contract as it was very hogh for her event, this is her perception, we have done events where the budget was $150,000 dollars, to each the price very depending on what they want. She has every right to cancel, however we offered $500 dollars as refund, however she did not agree to settle it, thus she refused to communicated back as I have try to settle it right then.We had met her three times thus costing us time at least over an hour each time, as we traveled from Chico to Sacramento twice, once my u daughter met her for a meeting as we were busy in Chico, as client insisted on meeting urgently, so my daughter was available to assist her.Thanks

Customer Response • Feb 26, 2020

I am rejecting this response because: *** response is dishonest. It is true I did not agree to the $500 return. However, I told her I will accept $750. She told me she would discuss with her team and get back to me. After that I never heard back from her business and she ignored all of my messages. I have text messages and emails with date and time stamps proving that she refused to respond. She also did not provide any list of her prices prior to receiving the deposit. She also did not state that 50% was required. She said to put $1,000 down until we could meet. She did not say that this deposit was contingent of anything or that it was not refundable. Also, having clients with $150,000 budgets is irrelevant to this situation and insulting for her to bring to the table in her defense. Unless she can provide proof of a signed invoice/contract prior to receiving the deposit from me, her argument is not valid. Her argument to keep $500 because she met with us 3 times is also not valid. Not once did she verbally say nor does it say on her website that meetings are to be billed to the customer. I would like to add that all three meetings were at the location of her choosing, and two of them at her business office. The second meeting at her business office was required because her daughter was unable to provide any information to us and per her recommendation, we scheduled the second meeting. It is also her choice as a business owner to be located in both Sacramento and Chico. That is an expense she incurs on her own and is not at the customers cost. I strongly urge *** to reconsider this situation as I have already spoken with an attorney and it will not go in her favor if it proceeds to court.

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Address: 525 Harbor Blvd Suite 70, West Sacramento, California, United States, 95691


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