We Energies

Review: Our power was out due to faulty equipment owned an operated by the power company for the last 24 hours. My neighbors on the corner South of me have power and on the North as well as the neighbors whoes homes butt against our back yard. I asked for compensation for the food that was going bad in our refrigerator. In no way would this be a lot because at best it would be the fresh vegetables and dairy at most. They flat out refuse to pay for it. Every time they call back and refuse to pay I ask for their manager. By now I must be into the stock holders because I have talked to five people as of the writing of this complaint while I wait on the next level manager to call me back. I understand there was a storm that came through but I live in a city propper and not a rural area. They being the only choice provided to me as a utility I should be able to expect service. It is not my fault they choose to use outdated equipment and a poor electrical grid design, that was a business decision. Now because of their decisions I am losing money and my time by being on the phone with them. Let's not even talk about the dead fish I have at home now and the fact that I have to be the one to tell my son that his fish of the last three years are dead because the power company can't supply customers with a reasonable service. For a company to hide behind a storm for their failed decisions is a crime. I am not asking for thousands of dollars, it may be all of $50 for all I know. I will have to wait until I get home from work to as the situation in the refrigerator closer.

I want to make it clear that I am willing to take this as high and wide spread as I need to. It's a matter of principle. If I don't provide payment for their service I will loose my power and have my credit reduced. If they don't provice the service to me that they are contracted to do nothing happens to them? As a customer I am forced to choose thir monopoly and am not given the choice to let the free market decided which company will provide the best equipment and service?

For me to go away I want my loss compensated and I want a resonable expectation of service. If I own a business and I miss a deadline because a storm came through and slowed a truck down to provide a componant I loose money based upon missing a contracted deadline. Why should a public utility monopoly be afford the protection to hide behind a storm when they choose over the course of many years to pocket consumers money and not upgrade their broken down system? We are given no choice but to use them. Then give me the choice to get paid back for my loss.Desired Settlement: I would like for We Energies to compensate for my loss of food. That's all I want. Nevermind the dead fish, the time wasted or the fuel spent running my truck so I could charge my phone to continue to talk to them. Just pay for my food that was lost.

Business

Response:

Late in the afternoon of June 30th, a line of strong storms with

damaging winds and lightning caused extensive damage to our electrical network,

primarily in Southeast Wisconsin. This is one of the largest storms we've

experienced in the past decade, peaking at more than 125,000 customers without

power. The major cause of the power outages was high winds that snapped branches and uprooted trees, which then brought down poles and power lines. Our crews, along with the assistance of other utilities throughout the State, worked as quickly and safely as possible to repair the damage and restore power. Because the outage Mr. [redacted] experienced was not caused by negligence on the part of We Energies, but by circumstances beyond anyone's control, we are not able to honor his claim at this time. We can only suggest that he contact his private insurance carrier for possible compensation.