We Energies

Review: To make a long story as short as possible, I had my electricity turned off last week even after my doctor submitted a medical form to WE Energies. My only option was to take money out of my rent to get the service reconnected which they could not do right away they told me even after I was told that I would get it reconnected that night when they receive the medical form. (BALONEY). That night I suffered a mild heart attack. I paid them $641..00 in July. On August 3, 2015, I called to make payment arrangements, spoke to an Antwon and was told 1 needed to call back after I receive my new bill. I did get a new bill on 8/5/15 and called and spoke to a Mona who informed me I needed to pay another $438.00 or $289.00 before I could set up a payment arrangement!!! REALLY????? There was another disconnection notice on the bill. I have loans outstanding, have not worked since October 16, 2014 (which they knew about) except for one month this year and needed to take a loan out to pay my August rent, no one wants to hire me (I believe it's because of my age) and my unemployment ran out!!! Energy Assistance is a big joke. I went down there twice and was told I make too much. I have to take care of myself and my adult child who has problems. WE ENERGIES IS CORRUPT AND THEY BELIEVE IN EXTORTING MONEY FROM POOR PEOPLE. My next letter will be addressed to a higher ranking official and TV stations and hope that WE Energies cleans up their act and works with people.Desired Settlement: Working with people and helping them set up a desirous payment plan

Business

Response:

Ms. [redacted] neglected to make payment for services provided from 12/29/14 – 05/05/15, resulting in a past due balance and service was disconnected.Prior to services being interrupted Ms. [redacted] was granted a 21 day medical extension until 7/02/15, allowing her additional time to make the required down payment and establish an extended pay agreement. Ms. [redacted] did establish an agreement, however, failed to pay the full down payment by the due date and service was disconnected on 7/27/15.At this time Ms. [redacted] made the required payment , service was restored and she has reset an agreement that will begin with the 9/01 bill.With any medical conditions or medical equipment in the home, it isrecommended that you have an emergency back-up plan in place in case of anyfuture power interruptions from unexpected circumstances (storms, third partydamage, etc.).To avoid interruption of service for non-payment it is recommended that you pay the balance due in full each month. Having an agreement in place also prevents late payment charges and negative credit reporting. Should you have any questions regarding your agreement please contact our payment arrangement department at###-###-####. Tell us why here...