We Have Neat Stuff Gift Store

Dear Sirs, I am at a loss for words since I have stated that we did everything in our power to help this customer She is stating that our information is NOT accurate, but unfortunately her information is NOT accurate This letter states to answer her question and I would love to, but she did not ask a question, she just complained again that we are not telling the truth and we absolutely are She keeps mentioning that we did nothing to help her If that were true, how did she get home? Dispatch was on the phone hours trying to find transportation companies to pick her up She mentioned that the driver was rude, that I believe was true and although we instill to our drivers that they must be patient and professional, the Driver said that he couldn't take them yelling at him anymore and that the customers were verbally abusing him He is terminated and we are sorry for that, but that was based on the fact that Ronnie did lose his temper more than once and this wasn't the first complaint about him It is untrue that he said "find your way home" when dispatch was on the phone for hours trying to find a company to pick them up when they were in the restaurant celebrating her Mother's Birthday She isn't mentioning that at all We did return HALF of her money because we couldn't take them home, but we did take her to her destination She keeps mentioning that it's Julie's fault for not returning more money; it is not Julie's responsibility to make decisions about refunding money, it's mine, the owner Julie was as patient as she could be, but *** *** called NUMEROUS times, many of which I was either in the office and if I wasn't, she called me to inform that she received yet another call from *** *** I instructed Julie to let her know that I would refund her an additional $ In one line, she says that when Julie told her that the owner would refund an additional $125, she "expressed that it didn't cover much" - that is a lie! I heard her myself on speaker phone, she was irate, said that it still wasn't enough and she wanted a FULL REFUND and if she did not get it, she threatened us that she was going to write a complaint letter to the Revdex.com; which she obviously did; smear our name all over the internet along with everyone else in the vehicle doing the same; sue us and take us to court; that was when Julie said, "Ok, then we will see you in court"What else could she say when someone threatens us as she did? Then she states, "The company stated the they offered $(which she admits we did) , if that was the case, we would not be going back and forth with the Revdex.com" WE DID offer her that, but why would I refund a customer that additional $after she made it clear it wasn't enough AND threatened to sue us for the rest?? If she accepted the additional $and didn't make those threats, we wouldn't be wasting the Revdex.com's time Her letter is very contradicting. What about my company? Yes, embarrassingly enough, our bus did go down, and the second one too, which in all the years I have been in business has never happened to me, we have extended our deepest apologies and being embarrassed that this happened is an understatement How come getting her to her destination, and dispatch spending hours on the phone finding a company that was available to pick them up and take them home is not recognized I refunded half her money so she could pay them, which was less than what I refundedShe stated Ronnie, the driver told her that she could not speak with Dispatch; that is true because Dispatch was on the phone calling transportation companies to pick them upWe did not leave her stranded to find her own way home We offered her an additional $on top of the $that she received immediately, and that was not good enoughShe was going from one destination back home.The last thing we wanted was to ruin her Mother's special birthday We have many repeat customers and try to do the right thing for all our customers Obviously, unless we refund every dime to *** ***, she was not going to be happy This is very unfair to us and this customer is trying to take advantage of our company I take pride in my company and do feel that we did everything in our power to do the right thing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Our complaint has been resolvedDue to an extraordinary personal circumstance with our contact at
Metro Limousine that was unknown to us at the time, we were unable to get in touch with the right people to help resolve our issuesTherefore, we filed our complaint with youSince that time, they have been more than accommodating, informed us that they have taken steps to ensure there will not be a repeat of the same issues and have treated us very wellWe are now confident in their ability to provide quality service and will be using them again in a couple of months.You may want to check this firm's report on our website ***
Sincerely,
*** ***

$was sent out as a refundShe should have itin hand any day now

Dear Sirs*** *** rented a party bus from us on Aug*, for hours for a total of $She is correct, unfortunately, the bus was not functioning to its fullest potential, but we did get her and her party to her destination at the Sea Fire Grill in New York CityShe complained
about the radio going on and off and the Air conditioner not being as cold as it should be, but that was because of the problem that was happening with the busThe driver pulled over to see if he could rectify the problem and called Dispatch immediatelyThe driver did his best to work with the panel in the front of the busWe have to make sure that the drivers do things correctly for the safety of him and our customersDispatch was on the phone trying to rectify the problem and find another bus that was available to pick them back upIn the meantime, I called the driver and told him to immediately refund *** *** half of her payment of $*** *** was correct by saying that she and her group were complainingThey complained to the extreme that it was difficult for the driver and dispatch to do their jobWhich unfortunately led the driver becoming extremely frustrated and impatient and rude; which we do not condone and he has been released from working with us since it was his third and final warningWith my extreme disappointment, the second bus that Dispatch got to pick them up, broke down as wellI was horrified! Dispatch was able to call another company and send a sprinter van to pick them upShe made it sound like we stranded her and told her to find her own way; we would never do that to our customerThey charged her $The following Monday, *** *** called Julie, the ManagerJulie promised to speak with me again to express *** ***'s disappointment, which she did*** *** also made it sound like she only called Julie 3x, but it was NUMERO US times and she was VERY unpleasant to her, but Julie understood that she was upset and was never unprofessional to herJulie does not make the decisions on what to refund customers, I do, so to say that Julie decided not to refund her anything is a statementJulie tried explaining to her that she had no authority to make those decisionsShe came to me to express that the customer was not happy with her refund because she paid $for people to get home, which came out to $per person; so I decided to meet her in the middle and give back an additional $This was not good enough for *** *** and she threatened Julie that as soon as she was to receive the $125, she was going to write to the Revdex.com to complain; which she did; and smear our name all over the internet which is Slander and Tortious InterferenceI was in the office and heard the conversation between *** *** and JulieJulie put her on speaker so I could hear her tone and threatsI informed Julie to tell her if she had intentions to do that after she received more money from us; I would not be making that refundWe went above and beyond to do the best of our ability when the vehicles broke downWe were very apologetic, Dispatch was on the phone for hours to find her another bus, Julie tried to appease her and I was willing to refund her $out of $that she paid and she was still argumentative and threateningWe try to do everything in our power to keep our customers safe and happyWhat is a business without customers? There is no satisfying some customers and I cannot be taken advantage of

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I've read the company's response and they are painting me out to be this horrible person. If the owner was there when Julie and I spoke, why not speak with your customer. Instead Julie said you weren't there and to take a message. All those things you stated were untrue. That's not my character. You stated I said I would smear your company's name on the Internet and your sites. There's not one complaint or bad reviews on any of your sites. Promising a customer a refund then going back on your word because of a hunch is unprofessional. If you or Julie were interested in solving this matter, we wouldn't be here. My family and I trusted your company for an enjoyable, memorable night and got the total opposite. If you were the customer, you would understand but your not! In your party bus, there was no AC, a non functioning radio and a rude driver. Not to mention getting stuck in your party bus then finishing dinner to realized the new bus also broke down and that still was not enough for you to refund our money? Then waiting outside for hours until your driver called a van to pick us up. He wasn't calling cabs for us all night. He was calling you and tow trucks to pick up the two broken down party buses. The money your driver gave back to us had to be used for a tight crowded van to our House. Neither you nor Julie cared about our ordeal and that's why we are here. It's not fair what your business has done to my family and myself. We used your party bus for an hour Sir and I'd like a refund. Thank you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: [Your Answer Here] Good morning,The response received was NOT Accurate. In regards to the AC being cold enough, it was Hot blowing out. The driver was completely rude and disregarded our complaints. Finally he pulled over and finally understood what we were saying and apologized. We accepted there wasn't anything we could do and continued to our destination. The company is correct when they stated they returned $392. What's inaccurate was the driver told us we have the money and we need to find a way home. He told us we should pull over and take a couple of taxis. It wasn't until later towards us standing outside with tow trucks taking the other two buses that broke down did the driver decide to call a company to get us. The whole time we were asking to speak to his manager and he said that the manager answered and told them to give us half and after that, he wasn't answering his phone and we were instructed to call Julie the next day. It's unfortunate that Ronny( I believe that's the drivers name) was fired. He was understandably frustrated and so were we. The only ppl at fault here should be this company. In reference to the numerous calls, I called Julie a couple times and each time I expressed how dissatisfied I was. Our conversations were respectful until she decided to hang up on me but not before saying I'll see you in court. It got to that point because she promised that she would give us $125. I expressed that that didn't cover much because we used 250 out of the $392 we received and we were only on the bus for about an hour or so. She decided that she didn't like my response but I didn't know that. So weeks later I called her regulating the check and that's when she stated that her company decided not to send it because they felt I was going to slander their name, etc. it's obvious that I didn't and just reached out to the Revdex.com. Till this day it bothers me because what was suppose to be a special day for my mother ended in such a disaster. The company stated that they offered $517. If that was the case, we would not be going back and forth with the Revdex.com. I would of been satisfied and would of been able to return the other patrons with the money collected. Instead, I had to pay out of pocket with humiliation for the reimbursement. If anyone was taken advantage of, it was myself and my family. This company should of done the right thing. I tried to no avail and that's why I am writing you.   In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]