We Move Reviews (%countItem)
We Move Rating
Address: Market Mall, 2325 Preston Avenue South Unit 175, Saskatoon, Saskatchewan, Canada, S7J 2G2
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We Move has $420 of my money. They finally agreed to refund and credit these monies back after a 3 month fight. This money has not been returned.
Upon the Covid crisis We Move changed their method of delivery of exercises classes to online classes. I am unable to take part in these classes. I agreed to swallow the missed classes of the classes that I was already enrolled in because the crisis was out of anyones hands. However, on March 16th, March 18th, and April 11th I indicated that My husband and I were unable to take part in the online classes and would like to withdrawal. As of April 25th, I still had not received a credit or refund for the classes, or even an e-mail indicating there would be a refund or credit. On May 5th I contacted the company and explained my frustration and told the I would be contacting you guys. They then re-forarded me an e-mail (that they stated they sent me on April 26th that I did not get) saying they would refund me $300 of my money, because it was an outside agency that was providing services, but would only credit me for the few classes left for the remainder because I was already enrolled in the online classes. I did not ask to be enrolled in the online classes, I had asked multiple times on March 16, 18th and April 11th to not be enrolled in the online classes. I reminded them of this. The then said they would credit my account the full amount less "fees" I have not received the refund promised or the credit promised. This has caused a huge amount of undue stress on me. When I would e-mail them, they would send generic e-mails as replies that they sent everyone. Not once stating they would credit or refund.
. The covid crisis has affected us all in many ways and to be forced by them to fight for my money that was rightfully mine on top of everything else that is happening utterly heartless and unprofessional on their part . March 16th was my first e-mail indicating I was unable to participate in the online classes. It is now June 14th and this has not been rectified. I understand I will probably be awarded a credit after all of this. However, I am dreading how I am going to take classes with this woman after how I was treated.
Although We Move SK business refund policy is to issue a credit for future use towards classes, we provided *** with a refund, issued on May 9, 2020 onto ***'s billing ending in *** expiry December 2020. After multiple correspondence with ***, we issued a refund with the condition she is no longer welcome in the studio due to the nature and tone of the correspondence.
As a business we honoured our agreement by providing classes. We were mandated to close due to COVID-19 and shifted our platform to online classes. We gave every registered participant unlimited access to classes going above and beyond by providing access to all offered genres than simply the one registered class they were enrolled in.