We Paint

Mr [redacted] has taken care of the problemthe issue has been ResolvedThank you

Responding to “We Paint” business”Mr. [redacted]1.       This is not a “patch” the lighting in the room has not been changed. My ceiling has always has a uniformed color, never been a problem2.       A person did fix a simple “hairline” size imaginary opening from an earlier earthquake “shaker”3.       No 3 people has been here to work on the ceiling4.       Mr. [redacted] has not been here to inspect the ceiling, how5.       can he possible make comment. When he has not been here. He depends on his (Foreman employee)6.       Who knows what to say to he’s as, (after all Mr. [redacted] pay his wages) I paid Mr. [redacted] (before the paint was dry)7.       I did show some good faith referring to the “totally over the top” advertising he uses, I thought he would honor his word.8.       Mr. [redacted] us not at all honest in his statement regarding this- not the least-9.       As far calling him, yes I have  called him once a week for sometime- not 3 times in 7 days10.   I stand by my original complaint, and request that this is being attended to.  I invite Mr. [redacted]  to come11.   And inspect the problem, discuss in a civilized manner when this can be corrected, get it done, and life will in fact go on!! So let us do it.

Mr. [redacted] has taken care of the problem. the issue has been Resolved. Thank you.

The customer is unhappy with a patch in the middle of the ceiling. It is a patch. With lighting, angles and sheens and number of coats applied will all affect the finished product. The customer said she was aware of the patch and was happy when the painting was done, she was required...

to approve the patch prior to painting as stated in the contract. She approved it and the painting. She called us 3 months after the work was completed to complain saying she just couldn't live with it. I told her I would come with the foreman that completed the work when we had time. I told her  several times I would get in touch. We had work scheduled (booked) through August in early June already when she called. If she cannot wait then I guess she will have to pay someone else to fix it. My employee never told her it looked bad and why would he tell her "it looks bad and I don't know about that". and if so why did she not call for 3 months after. She ok'd the work and now she is not happy. Our warranty clearly states it does not cover settling or structural cracks. The paint is not peeling, there is nothing wrong with any thing. She just doesn't like the way it looks. Well she was happy to pay us when we finished and ok'd the texture repair and finished work. If she wants to wait as I asked her to I could look at it in early August. If she wants to continue on with this complaint I will leave it up to the Revdex.com to decide. We completed the contract work as stated and she paid in full and now after three months she is not happy. I have attached our warranty and original proposal. The work was completed on 3/20/2015. In regards to the customer calling me, she did that 3x within 7 days. When she originally called I told it would be a while. not one, two or seven days as she kept calling. Quite honestly she was very rude and seemed to think we were just standing around in the middle of summer. She is not  a patient person I understand but I have customers that have already booked their work and our crews are busy. AS I told her if she can give me time to come by there and look at the work then I will. I honestly feel now that this person will not be happy no matter what. FYI, we were supposedly the 3rd person to work on her ceiling and she said this is something she could do it. We did everything included in the contract and was happy and now she is not... again 3 months later.

Review: After completion of painting the ceiling, there was a large area in the ceiling (approx 8x20) that looks extremely bad and needs attention/re-do.

I have contacted Mr. [redacted] multiple times requesting him to inspect the ceiling, and take care of the problem.

In talking to him on the phone he in all rudeness informs me "We are busy, will call toy next week to let you know when we can come over to fix it", he repeats the same line each time I call him. he has bit yet been here, In fact after the work completed he never returned to inspect the work, ever.

One of his employees returned few days after the initial work was done (he was aware of a bad area) when he left he said "I really looks bad still". My boss [redacted] does not know about this!!

I request that Mr. [redacted] "We Paint" respond to this issue now, or pay for me to have someone else do this repair work, the ceiling looks awful.

Desired Settlement: I request that Mr. [redacted] "We Paint" respond to this issue now, or pay for me to have someone else do this repair work, the ceiling looks awful.

Business

Response:

The customer is unhappy with a patch in the middle of the ceiling. It is a patch. With lighting, angles and sheens and number of coats applied will all affect the finished product. The customer said she was aware of the patch and was happy when the painting was done, she was required to approve the patch prior to painting as stated in the contract. She approved it and the painting. She called us 3 months after the work was completed to complain saying she just couldn't live with it. I told her I would come with the foreman that completed the work when we had time. I told her several times I would get in touch. We had work scheduled (booked) through August in early June already when she called. If she cannot wait then I guess she will have to pay someone else to fix it. My employee never told her it looked bad and why would he tell her "it looks bad and I don't know about that". and if so why did she not call for 3 months after. She ok'd the work and now she is not happy. Our warranty clearly states it does not cover settling or structural cracks. The paint is not peeling, there is nothing wrong with any thing. She just doesn't like the way it looks. Well she was happy to pay us when we finished and ok'd the texture repair and finished work. If she wants to wait as I asked her to I could look at it in early August. If she wants to continue on with this complaint I will leave it up to the Revdex.com to decide. We completed the contract work as stated and she paid in full and now after three months she is not happy. I have attached our warranty and original proposal. The work was completed on 3/20/2015. In regards to the customer calling me, she did that 3x within 7 days. When she originally called I told it would be a while. not one, two or seven days as she kept calling. Quite honestly she was very rude and seemed to think we were just standing around in the middle of summer. She is not a patient person I understand but I have customers that have already booked their work and our crews are busy. AS I told her if she can give me time to come by there and look at the work then I will. I honestly feel now that this person will not be happy no matter what. FYI, we were supposedly the 3rd person to work on her ceiling and she said this is something she could do it. We did everything included in the contract and was happy and now she is not... again 3 months later.

Consumer

Response:

Responding to “We Paint” business”Mr. [redacted]1. This is not a “patch” the lighting in the room has not been changed. My ceiling has always has a uniformed color, never been a problem2. A person did fix a simple “hairline” size imaginary opening from an earlier earthquake “shaker”3. No 3 people has been here to work on the ceiling4. Mr. [redacted] has not been here to inspect the ceiling, how5. can he possible make comment. When he has not been here. He depends on his (Foreman employee)6. Who knows what to say to he’s as, (after all Mr. [redacted] pay his wages) I paid Mr. [redacted] (before the paint was dry)7. I did show some good faith referring to the “totally over the top” advertising he uses, I thought he would honor his word.8. Mr. [redacted] us not at all honest in his statement regarding this- not the least-9. As far calling him, yes I have called him once a week for sometime- not 3 times in 7 days10. I stand by my original complaint, and request that this is being attended to. I invite Mr. [redacted] to come11. And inspect the problem, discuss in a civilized manner when this can be corrected, get it done, and life will in fact go on!! So let us do it.

Consumer

Response:

Mr. [redacted] has taken care of the problem. the issue has been Resolved. Thank you.

Review: On 9/7/2010 We Paint started painting at [redacted]. I paid them $1,800.00 EXTRA to strip all window frames (18), remove all old paint from window frames. Wire brush rust scale, hand sand all frames to surface. Apply a rust inhibitive primer to all metal frames. Paint 2 coats of premium house paint on window frames. Repair all glazing on windows. In his add it states a 5-YEAR WARRANTY ON ALL WORK! As time passed most of the window frames rusted & streaked the window seals. Moisture also seeped in and damaged the inner window seals. Damage was visible on the inner walls & mold began to grow. The lower foundation was also supposedly repaired by We Paint. It now has many cracks and pieces chipping off. Before they finished I was told by Jason Gonzales-Owner do not call for each individual problem, but wait until I have a number of them and he would take care of them all at once and he would fix them. On 5/30/2014 I met with Jason to discuss the current problems. He said "what do you expect from a 70 year old house"? Throughout his repair of the house he constantly referred to the age of the house. He said just wait until we are finished and you will be pleased. On 5/30/2014 he implied that all the problems were normal for a 70 year old house and said he was not going to guarantee the work he had done. Though out the job Jason was uncooperative and blamed most problems on the age of the house which he was fully aware of. He never said his work would not have a 5-YEAR WARRANTY!Desired Settlement: I either want all repairs done properly to my satisfaction or a refund in the amount of what it would cost for someone else to do it properly.

Business

Response:

This letter is in response to ID# [redacted]. On Friday May 30th at approximately 8:30 AM I , [redacted] met with the owner at [redacted]. The owner, [redacted] and myself began walking around the perimeter of the house. While walking around with the owner, he pointed out some cracks in the stucco/foundation and some rust stains on the galvanized metal window frames. I mentioned to him that the foundation cracks are just that and not loose paint or peeling paint and because we repair the cracks that doesn't not mean they will not come back. In my original proposal I mention the fact the foundation was badly damaged. The severity of the cracks can be seen in the before photos. Our work does not warranty any cracks from severity of the cracks can be seen in the before photos.Our work does not warranty any cracks from STRUCTURAL DEFECTS, SETTLING OR MOVEMENT. In our written estimate/proposal; it states "break out loose stucco on foundation, fill and repair to match existing" I have photos of before/after of all work completed and the owner walked the job at completion and paid us in full. Our Warranty also states that we do not cover "surfaces made of, containing, galvanized metal" and" any bleeding caused by Rust" will not be covered. Mr. [redacted] windows are made of galvanized metal and they are rusting due to poor zinc coverage during the original manufacturing. Again, We Paint's Warranty states we do not cover Galvanized surfaces or rust bleeding. during my inspection I was talked to by Mr. [redacted] in a very harsh and abrasive manner. He used the "F" Word over 10 times directly talking about me and telling me to "F" you in our two conversations. Yes, after our initial conversation I re-visited Mr. [redacted]'s around 12 PM with the presence of [redacted] is the [redacted] sales rep for the Stockton, CA area. [redacted] has been in the Paint industry for the last 25+ years. [redacted] was there to give his professional opinion regarding the complaint. I will let you read [redacted]'s professional opinion in the attached letter.